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Senior Director, Global Talent Operations

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GroupM

18d ago

  • Job
    Full-time
    Expert Level
  • People, HR & Administration
    Business, Operations & Strategy
  • New York
  • Quick Apply

AI generated summary

  • You must be organized, process-driven, and possess senior talent management experience, strong negotiation skills, and expertise in resource management for digital media campaigns.
  • You will lead global talent operations, manage staffing activities, ensure process consistency, analyze reports, and foster relationships with leadership while addressing employee development and resource needs.

Requirements

  • Extremely well organized, process-driven and dedicated, with a can-do attitude. Specifically:
  • Previous experience of operating as a Senior Manager within a Talent function
  • Experience in an agency and/or holding company environment, supporting the delivery of media campaigns that were delivered on time, on budget and which met client expectations. Must possess a strong understanding of how digital media campaigns are delivered and staffed.
  • A proven track record of RM experience, and in managing resources effectively; including the ability to report on effort and resolve scheduling challenges and conflicts that arise along the way
  • Excellent and proven negotiation skills and abilities
  • Knowledge and understanding of competency-based interviewing techniques
  • A strong verbal and written communicator, able to build strong relationships with people at all levels of seniority
  • Assertive conflict‐resolution and problem‐solving skills
  • An ability to bring the best out of people; helping them develop their capabilities and improve their confidence, whilst motivating them to succeed and helping them maintain focus when necessary
  • A strong work ethic; able to work under pressure and juggle multiple responsibilities to meet deadlines and deliver results
  • Exceptional diligence and attention to detail and resourcefulness and quick, practical thinking in a demanding environment

Responsibilities

  • Lead and facilitate the global MFG Talent Operations offering, serving as a central point of contact for all staffing-related activities. This will include direct line management of dedicated team members, and accountability of partner agency team members.
  • As part of the above leadership, ensure global consistency and alignment in all MFG Talent Operations processes and deliverables across regions. What works in one region may not work exactly the same in another, however the outcomes and delivery should be consistent and predictable.
  • Own the regional staff plans in partnership with Finance. Ensure timely and accurate management of all people-related details. These are sophisticated internal and external facing tools, which require highly detailed data being maintained. Translate relevant updates into our bespoke global MFG people data repository (Global Staff Changes doc).
  • Lead MFG’s Global Resource Management function. As part of this, set clear performance standards and KPI’s. Ensure SOX & EEOC, and GDPR compliance; serve as an escalation point and decision maker for issues and questions along the hiring process, and throughout internal mobility and resourcing processes.
  • Provide leadership and direction for staffing our offshoring teams, which make up a meaningful part of our workforce. Support consistency in onboarding and information sharing related to new hires. Serve as an escalation point when needed for talent related processes.
  • Accountable for maintaining, analyzing and publishing the following, both internally and externally: Utilization & billability reports, hiring and vacancy status reports, staff forecasting, allocation and capacity planning, executive trend summaries, and other ad hoc reports as requested.
  • Work with Discipline and Client leads across all of MFG to continually assess account needs and priorities; ensure we are able to deliver against those priorities through both internal and external hiring efforts.
  • Build bridges and ensure compliance with GroupM’s centralized services where appropriate, ensuring the right flow of information and partnership helps us to fulfill our People ambitions as one team.
  • Develop meaningful and trusting relationships with Regional and Global MFG leadership; extend those relationships to your team so that work and priorities are clearly aligned to what is happening across the business at any given time.
  • Provide leadership across all network agencies supporting MFG, so that the team can effectively maintain a globally centralized and up to date allocations database for MFG in each region, and monitor bandwidth and maximize utilization across team resources.
  • Partner with fellow MFG and EM Talent leads to continually assess the training needs of employees on an ongoing basis; ensuring the Talent team is briefed on the needs, and encouraging employees to seek out training or development should their capabilities fall short of what they’re required to do.
  • Work with line managers and mentors to identify and assess team members’ interests and development areas, and look to assign them to work and/or training to support their career path.
  • As a senior member of the talent team, serve as an escalation point, and at times a hands-on lead, for employee relations issues, learning interventions, and external offer negotiation.
  • From time to time, step in to support offer negotiation and compensation packages. Consistently support the use of our Application Tracking System (Jobvite) and related processes from a resourcing standpoint; when needed, create cross-agency processes that allow the full team to achieve shared goals through different systems.

FAQs

What is the job title for this position?

The job title is Senior Director, Global Talent Operations.

Where is the position located?

The position is located in NYC.

Who does this role report to?

This role reports to the SVP Global People Partner, MFG.

What kind of team is Media Futures Group (MFG)?

MFG is a bespoke team within GroupM and WPP focused on delivering a strategic, creative, and integrated media approach to drive better business results for Google.

What is the main responsibility of the Global Sr. Talent Operations Director?

The main responsibility is to oversee the critical agency Talent function across Media Futures Group, ensuring strategic alignment and effectiveness in staffing.

Will I be managing a team in this role?

Yes, you will lead and facilitate the global MFG Talent Operations offering, including direct line management of team members.

What are some of the key tasks associated with this position?

Key tasks include managing staffing plans, ensuring global consistency in Talent Operations processes, leading the Global Resource Management function, and analyzing and publishing utilization and billability reports.

What qualifications are required for this role?

Required qualifications include experience as a Senior Manager within a Talent function, agency experience, resource management experience, excellent negotiation skills, and strong communication abilities.

How does this role contribute to the success of the business?

This role contributes by strategically managing staffing and talent operations, ensuring that the business is staffed effectively to meet the needs and goals of Media Futures Group.

What kind of relationships will this position require?

This position requires building meaningful and trusting relationships with Regional and Global MFG leadership as well as cross-agency collaboration.

What is the salary range for this position?

The base salary for this position ranges from $125,000 to $295,000, with individual compensation varying based on factors such as experience and qualifications.

Is there a focus on employee development in this role?

Yes, this role involves assessing training needs for employees and helping them develop their capabilities, ensuring they have the opportunity for growth.

What kind of working environment can I expect?

You can expect a dynamic and demanding work environment that values organization, attention to detail, and the ability to juggle multiple responsibilities.

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GroupM

We're shaping the next era of media where advertising works better for people.

Marketing & Advertising
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

GroupM is the world’s leading media investment company with a mission to create a new era of media where advertising works better for people. Responsible for more than $60 billion in annual media investment, according to COMvergence, the company innovates, differentiates, and generates sustained value for clients wherever they do business. GroupM’s portfolio includes agencies Mindshare, Wavemaker, EssenceMediacom and mSix&Partners, as well as Choreograph (Data & Technology), GroupM Nexus (Cross-Channel Performance & Activation), and GroupM Investment.