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Senior Director of Product Design, Account Management, Authentication and Transactions

  • Job
    Full-time
    Expert Level
  • Design
  • £195K - £250K
  • New York City
  • Quick Apply

AI generated summary

  • You need 10+ years UX/Product Design, 7+ years team management, commerce product experience, online portfolio, design tool expertise, leadership experience, web and mobile design skills, research abilities, strong communication, collaboration, and prioritization skills, and a relevant degree.
  • You will lead a team to deliver exceptional UX, collaborate with cross-functional partners, provide creative thought leadership, mentor designers, and drive the strategy and experience of consumer-facing products.

Requirements

  • 10+ years industry experience in the field of UX/Product Design
  • 7+ years of experience managing and developing diverse design teams
  • Proven experience working on a commerce experience in the past that focused on - account management, purchasing a subscription service, and/or downgrading and/or cancelling a service, authorization, and or transactions
  • An online portfolio reflecting that experience, including shipped and currently in-market products, and demonstrating end-to-end design methodology
  • Advanced expertise with leading design tools, including the Adobe Creative Cloud suite, Sketch, Figma, and other collaboration and prototyping tools
  • Past experience leading a team of 5 or more individuals
  • Past experience working on a commerce product that entails a commerce journey
  • Demonstrated expertise and experience designing for web, mobile, and other application platforms
  • Desired Characteristics:
  • Strong research and analysis skills, arising from a desire to learn and ground decisions using data and consumer insights.
  • Mature & strong communication and presentation skills —able to articulate your point-of-view and engage in fact-based discourse.
  • Strong partnering skills with senior product and business leaders including the Executive team on strategy and execution.
  • You are agile and nimble in the elegant manner in which you pivot.
  • Strong collaboration skills, that enables you to bring colleagues and stakeholders along on the journey.
  • Resilience skills that enable you to feel at home in a fast-paced, iterative, and collaborative environment.
  • Robust prioritization skills that enable you to work on multiple tracks and pivot from one project to another.
  • A degree in design, computer science, human factor design preferred.

Responsibilities

  • Lead a team of product designers to deliver end-to-end UX for high-value, consumer-centric digital products.
  • Present creative to all audiences. Formulate and communicate ideas and plans to peers, leadership, and engineering contributors.
  • Balance inputs from business, design, research, technology, and external partners. Create a network of cross-functional partners. Build rapport and earn trust.
  • Provide creative thought leadership and drive UX design solutions by combining industry best practices with your own expertise and insight about human behaviour.
  • Lead design teams in ideation and concept explorations.
  • Partner with Product Management, Engineering, and other internal partners to define the strategy & experience of consumer facing products.
  • Collaborate with product owners and engineers to successfully deliver products to market.
  • Lead others. Grow talent. Provide creative direction and mentorship to designers and define patterns and practices for the team and the product.
  • Provide updates to leadership and address blockers for the team.
  • Have a human centred design approach to how to evolve our output and process.
  • Maintain a critical eye, and an obsessive attention to detail.
  • An ambassador to a healthy and collaborative culture for our product organization.

FAQs

What is the main focus of the Senior Director of Product Design in this role?

The main focus of the Senior Director of Product Design will be on the experience of the end user throughout their journey, from prospect to purchase, including upgrade, downgrade, or cancellation of their subscription.

What specific areas does the Account Management, Authentication and Transactions team focus on?

The team focuses on aiding customers with managing their account, consumer checkout journeys, and initial account creation.

What are some of the responsibilities of the Senior Director of Product Design in this role?

The responsibilities include mentoring, conceiving, defining, designing, developing, testing, and launching compelling experiences that drive results and are contextually relevant and useful for the user.

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Entertainment & Media
Industry
10,001+
Employees

Mission & Purpose

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.