You must have a track record of exceeding sales targets, retail customer service experience, team leadership skills, adaptability in a fast-paced setting, and telecom industry knowledge.

You will energize the shop floor, engage customers with your tech knowledge, ensure a welcoming environment, and maintain store standards in the absence of management.

Customer Relations

Sales & Business Development

United Kingdom

Edinburgh

EE is a leading digital communications company in the UK, providing mobile and broadband services. Their ultimate mission is to deliver the best network and outstanding service to keep customers connected to the things that matter most. EE aims to offer reliable, high-speed internet access and innovative mobile solutions, ensuring seamless connectivity and enhancing the digital lives of their customers across the country.

Telecommunications

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     <h1 class="jobSectionHeader"><b>Senior EE Retail Advisor </b></h1>
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     Job Req ID: 40168
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     Posting Date: 10 Oct 2024
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     Function: EE Retail
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     Unit: Consumer
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     Location: Edinburgh: 21 Princes Street (, Edinburgh, United Kingdom
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     Salary: £26929
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        <h2 class="jobSectionHeader"><b>Long Description</b></h2>
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        <p><b> Looking for your chance to shine?</b></p>
        <p>This is a role for the problem-solvers, the step-up-to-the-challenge-ers; those who want to feel like their career matters. Being a Senior Retail Customer Advisor isn’t just a title, but a badge you wear with pride. You’ll be a force within your team, deputising and overseeing the store when the Manager and Assistant Manager aren’t there, making sure both your team and customers feel like champs. If you bring the energy, we’ll bring the rewards.</p>
        <p><b>What you’ll do:</b></p>
        <ul>
         <li>Bring the shop floor to life with your drive, motivation and enthusiasm</li>
        </ul>
        <ul>
         <li>Wow customers with your technical knowledge and recommend the right products every time</li>
        </ul>
        <ul>
         <li>Create an environment in which customers feel welcome and comfortable</li>
        </ul>
        <ul>
         <li>Keep the store on top form when the Store Manager and Assistant Manager are out</li>
        </ul>
        <p><b>You’ll definitely:</b></p>
        <ul>
         <li>Be able to show how you’ve worked to and exceeded sales targets or met deadlines</li>
        </ul>
        <ul>
         <li>Have experience of serving and delighting customers in a retail environment</li>
        </ul>
        <ul>
         <li>Enjoy being part of a team but possess the leadership skills to give guidance and mentorship</li>
        </ul>
        <p><b>You might even:</b></p>
        <ul>
         <li>Know what it feels like to work in a fast-paced, ever-changing environment</li>
        </ul>
        <ul>
         <li>Know a thing or two about the telecoms sector</li>
        </ul>
        <p>What’s in it for you?</p>
        <ul>
         <li>Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme</li>
        </ul>
        <ul>
         <li>Competitive salary</li>
        </ul>
        <ul>
         <li>Uncapped monthly commission, based on personal and store targets</li>
        </ul>
        <ul>
         <li>Typical commission of £3,500 (pro-rata); top performers can earn £20,000</li>
        </ul>
        <ul>
         <li>Competitive healthcare and BT share plans</li>
        </ul>
        <ul>
         <li>50% discount on an EE mobile package (30% for Friends and Family)</li>
        </ul>
        <ul>
         <li>25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off</li>
        </ul>
        <ul>
         <li>The chance to win once-in-a-lifetime all-expense-paid trips and prizes</li>
        </ul>
        <ul>
         <li>BT TV, including BT Sport and NOW Entertainment Membership</li>
        </ul>
        <p><b>About EE</b></p>
        <p>Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.</p>
        <p>At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.</p>
        <p>We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our</p>
        <p>way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.</p>
        <p>If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.</p>
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     Senior EE Retail Advisor 
    
   
  
 
 
  
   
    
     Job Req ID: 40168
    
   
  
 
 
  
   
    
     Posting Date: 10 Oct 2024
    
   
  
 
 
  
   
    
     Function: EE Retail
    
   
  
 
 
  
   
    
     Unit: Consumer
    
   
  
 
 
  
   
    
     Location: Edinburgh: 21 Princes Street (, Edinburgh, United Kingdom
    
   
  
 
 
  
   
    
     Salary: £26929
    
   
  
 
 
 
  
   
    
     
      
       
        Long Description
       
       
         Looking for your chance to shine?
        This is a role for the problem-solvers, the step-up-to-the-challenge-ers; those who want to feel like their career matters. Being a Senior Retail Customer Advisor isn’t just a title, but a badge you wear with pride. You’ll be a force within your team, deputising and overseeing the store when the Manager and Assistant Manager aren’t there, making sure both your team and customers feel like champs. If you bring the energy, we’ll bring the rewards.
        What you’ll do:
        
         Bring the shop floor to life with your drive, motivation and enthusiasm
        
        
         Wow customers with your technical knowledge and recommend the right products every time
        
        
         Create an environment in which customers feel welcome and comfortable
        
        
         Keep the store on top form when the Store Manager and Assistant Manager are out
        
        You’ll definitely:
        
         Be able to show how you’ve worked to and exceeded sales targets or met deadlines
        
        
         Have experience of serving and delighting customers in a retail environment
        
        
         Enjoy being part of a team but possess the leadership skills to give guidance and mentorship
        
        You might even:
        
         Know what it feels like to work in a fast-paced, ever-changing environment
        
        
         Know a thing or two about the telecoms sector
        
        What’s in it for you?
        
         Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme
        
        
         Competitive salary
        
        
         Uncapped monthly commission, based on personal and store targets
        
        
         Typical commission of £3,500 (pro-rata); top performers can earn £20,000
        
        
         Competitive healthcare and BT share plans
        
        
         50% discount on an EE mobile package (30% for Friends and Family)
        
        
         25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off
        
        
         The chance to win once-in-a-lifetime all-expense-paid trips and prizes
        
        
         BT TV, including BT Sport and NOW Entertainment Membership
        
        About EE
        Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.
        At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
        We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our
        way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.
        If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.
       
      
     
    
   
  
 



Senior EE Retail Advisor

Requirements

Responsibilities

FAQs

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EE

Mission & Purpose