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Senior Employee Relations Consultant

  • Job
    Full-time
    Mid Level
  • Government & Politics
    People, HR & Administration
  • Sacramento
  • 5d left

AI generated summary

  • You must have 3+ years in Employee Relations, mentoring or mediation experience, knowledge of employment laws, problem-solving skills, and a Bachelor’s degree. PHR/SPHR or CP/SCP preferred.
  • You will handle inquiries, resolve issues, consult on policies, support leaders with discipline matters, collaborate cross-functionally, and ensure compliance with employment laws.

Requirements

  • 3+ years of practical use and understanding of Employee Relations concepts, Labor Relations or HR Generalist
  • Prior mentoring, leadership, mediation, or consulting experience
  • Knowledge of current state and federal employment/labor laws and regulations
  • Solid real time problem solving and decision-making skills
  • Certifications: PHR/SPHR and/or CP/SCP (SHRM)
  • Bachelor’s Degree required; equivalent work experience may substitute.

Responsibilities

  • Serving as first point of contact for our leaders and colleagues by a centralized phone system (up to 75% of time) and perform real time issue spotting to effectively resolve issues/concerns. For issues that require additional research or investigation, documenting all pertinent and relevant call details and consultation provided during the intake and assigning the case to the accurate team for resolution, including assignment of case categorization and priority.
  • Reviewing and assessing inquiries received through alternative channels (i.e., email, self-serve portal, and/or Ethics Line reporting), resolve, or direct to accurate team for further research (typically 25% of the time) including assignment of case categorization and priority.
  • Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues.
  • Assisting with policy interpretation, and the application of CVS Health policies and the Code of Conduct.
  • Consulting with leaders regarding colleague discipline and performance issues.
  • Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.
  • Partnering with our Legal partners to retain and provide records upon requests in a timely manner.
  • Responding to general inquiries related to workforce reduction, escalating concerns where appropriate.
  • Providing cross-functional support to other areas of the business, as appropriate.
  • Demonstrating empathy, putting people first and inspiring trust with our colleagues.
  • Interacting and effectively influencing colleagues within all levels of the organization.
  • Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve.
  • Collaborating cross-functionally to achieve desired outcome.
  • Demonstrating knowledge of current state and federal employment/labor laws and regulations.

FAQs

What is the primary responsibility of the Senior Employee Relations Consultant?

The primary responsibility is to serve as the primary point of contact for colleagues, providing expert guidance on a range of employee-related issues, including performance, attendance, and policy interpretation, while promoting a positive working environment.

Where must candidates be located for this position?

Candidates must be located in the West Coast or Central United States.

What type of experience is required for this role?

A minimum of 3+ years of practical experience with Employee Relations concepts, Labor Relations, or as an HR Generalist is required.

Are there any preferred qualifications for applicants?

Yes, preferred qualifications include prior mentoring, leadership, mediation, or consulting experience, as well as knowledge of current state and federal employment/labor laws, solid problem-solving skills, and relevant certifications such as PHR/SPHR or CP/SCP.

What educational background is required for this position?

A Bachelor’s Degree is required; however, equivalent work experience may substitute for the degree.

How is the compensation structured for this role?

The compensation typically falls within a pay range of $46,988.00 to $112,200.00, depending on factors like experience, education, and geography.

What benefits are offered to employees?

Benefits include a full range of medical, dental, and vision coverage, a 401(k) retirement plan, an Employee Stock Purchase Plan, fully-paid life insurance, disability benefits, well-being programs, education assistance, and paid time off including holidays.

Will the position require interaction with colleagues at various levels of the organization?

Yes, the role involves interacting and effectively influencing colleagues across all levels of the organization.

Is prior experience in a consulting role considered advantageous for applicants?

Yes, prior mentoring, leadership, mediation, or consulting experience is considered a preferred qualification for this position.

What is the application deadline for this job opening?

The application window for this position is anticipated to close on 11/12/2024.

Bringing our heart to every moment of your health.

Science & Healthcare
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

CVS Health is a healthcare innovation company that operates retail pharmacies, manages pharmacy benefits, and provides health services through its MinuteClinic and HealthHUB locations. Their ultimate aim is to improve the quality of life for communities by making healthcare more accessible and affordable. CVS Health focuses on driving healthier outcomes and reducing healthcare costs, using its comprehensive range of services and products to support individuals on their health journey.