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Senior Events Manager

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Marriott International

Nov 1

Applications are closed

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • Nashville

Requirements

  • High school diploma or GED; 2 years experience in the event management or related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

  • Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.
  • Solve problems and/or suggest alternatives to previous arrangements if necessary.
  • Leads pre-event and post-event meetings for assigned groups.
  • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
  • Manages customer budgets to maximize revenue and meet customer needs.
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
  • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
  • Manages group room blocks and meeting space for assigned groups.
  • Adheres to all standards, policies, and procedures.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Up-sells products and services throughout the event process.
  • Participates in customer site inspections and assists with the sales process when necessary.
  • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
  • Manages revenue and profitability associated with events.
  • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
  • Reviews billing and payments with clients.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest problems and complaints.
  • Makes presence known to customer at all times during entire event process.
  • Follows up with customer post-event.
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
  • Strives to improve service performance.
  • Sets a positive example for guest relations.
  • Reviews comment cards and guest satisfaction results with associates.
  • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

FAQs

What is the location of the Senior Events Manager position?

The position is located at the Renaissance Nashville Hotel, 611 Commerce Street, Nashville, Tennessee, United States.

Is this position full-time or part-time?

This position is full-time.

What are the educational requirements for the Senior Events Manager role?

Candidates need either a high school diploma or GED with 2 years of experience in event management or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

What is the salary range for this position?

The salary range for the Senior Events Manager position is $69,000 to $89,000 annually.

What type of benefits does Marriott offer for this position?

Marriott offers a comprehensive benefits package that includes health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan, accrued paid time off, life insurance, travel discounts, adoption assistance, and more.

Are there opportunities for bonuses in this role?

Yes, Marriott offers a bonus program for this position.

What kinds of customer service responsibilities does this role entail?

The role requires interacting with guests to obtain feedback, handling guest problems and complaints, and following up with customers post-event to ensure satisfaction.

What is the focus of Renaissance Hotels regarding guest experiences?

Renaissance Hotels focuses on helping guests experience the unique culture and DNA of the neighborhoods they visit, encouraging spontaneous exploration and adventure in travel.

Is experience in event management required for this role?

Yes, candidates need 2 years of experience in event management or related professional areas if they have only a high school diploma.

Does Marriott have a policy on diversity and inclusion in hiring?

Yes, Marriott is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, ensuring non-discrimination on any protected basis.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

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