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Senior Executive - II Operation

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Fresenius Medical Care North America

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Healthcare
    Facilities Management
  • Kolkata

AI generated summary

  • You must oversee operations, manage staff, ensure quality care, enhance patient experience, address concerns, and submit invoices and documents punctually.
  • You will oversee daily operations, manage staff, ensure quality care, improve patient experience, and guarantee timely documentation and invoicing.

Requirements

  • * Operational Oversight: Oversee day-to-day operations within the hospital, including patient flow, staffing, and resource allocation. Monitor key performance indicators (KPIs) to assess operational efficiency and identify areas for improvement. Timely reporting, passing the information to relevant department/person without delay, Proper documentation within 24 hours after meetings/discussions with internal or external stakeholders followed with timely closure of open points.
  • * Staff Management: Supervise and support department managers and staff members to ensure high-quality patient care delivery. Monthly Duty roaster planning, Staff Leave Management.
  • * Quality Assurance: Participate in quality improvement initiatives aimed at enhancing patient outcomes and satisfaction. Conduct regular audits and assessments to identify opportunities for process optimization and risk mitigation.
  • * Patient Experience: Collaborate with patient services and clinical teams to enhance the overall patient experience and satisfaction. Address patient concerns and complaints in a timely and compassionate manner, implementing corrective actions as necessary.
  • * Submission invoice and all document on time to hospital management and any stake holder.

Responsibilities

  • Operational Oversight: Oversee day-to-day operations within the hospital, including patient flow, staffing, and resource allocation. Monitor key performance indicators (KPIs) to assess operational efficiency and identify areas for improvement. Timely reporting, passing the information to relevant department/person without delay, Proper documentation within 24 hours after meetings/discussions with internal or external stakeholders followed with timely closure of open points.
  • Staff Management: Supervise and support department managers and staff members to ensure high-quality patient care delivery. Monthly Duty roaster planning, Staff Leave Management.
  • Quality Assurance: Participate in quality improvement initiatives aimed at enhancing patient outcomes and satisfaction. Conduct regular audits and assessments to identify opportunities for process optimization and risk mitigation.
  • Patient Experience: Collaborate with patient services and clinical teams to enhance the overall patient experience and satisfaction. Address patient concerns and complaints in a timely and compassionate manner, implementing corrective actions as necessary.
  • Submission invoice and all document on time to hospital management and any stake holder.

FAQs

What are the primary responsibilities of a Senior Executive - II Operations in the hospital?

The primary responsibilities include overseeing day-to-day operations, staff management, quality assurance, enhancing patient experience, and ensuring timely submission of invoices and related documents.

How does the Senior Executive ensure operational efficiency?

The Senior Executive monitors key performance indicators (KPIs), assesses operational processes, and identifies areas for improvement.

Is there a specific timeframe for documenting meetings and discussions?

Yes, proper documentation should be completed within 24 hours after meetings or discussions.

What is involved in staff management for this role?

Staff management includes supervising department managers, supporting staff members, planning monthly duty rosters, and managing staff leaves.

How does this role contribute to quality assurance in the hospital?

The Senior Executive participates in quality improvement initiatives, conducts regular audits, and assesses processes to optimize outcomes and mitigate risks.

What steps are taken to address patient concerns and complaints?

The Senior Executive collaborates with patient services and clinical teams to address concerns promptly and compassionately, while implementing necessary corrective actions.

What is the importance of timely reporting in this role?

Timely reporting is crucial for passing information to relevant departments or stakeholders without delay, ensuring effective communication and operational flow.

Are there any specific quality improvement initiatives that the Senior Executive will participate in?

Yes, the Senior Executive will engage in various initiatives aimed at enhancing patient outcomes and satisfaction through ongoing assessments and audits.

How does the Senior Executive manage resource allocation within the hospital?

The Senior Executive oversees the daily operations to ensure optimal staffing and resource allocation in accordance with patient needs and operational efficiency.

Is there any specific training or experience required for this position?

Typically, candidates are expected to have extensive experience in healthcare operations management and strong leadership skills to effectively oversee hospital functions.

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Fresenius Medical Care North America

Every patient, every day

1-10
Employees
1996
Founded Year

Mission & Purpose

Fresenius Medical Care North America (FMCNA) is the premier healthcare company focused on providing the highest quality care to people with renal and other chronic conditions. Through its industry-leading network of dialysis facilities and outpatient cardiac and vascular labs, Fresenius Medical Care North America provides coordinated healthcare services at pivotal care points for hundreds of thousands of chronically ill customers throughout the continent. As the world’s largest fully integrated renal company, it offers specialty pharmacy and laboratory services, and manufactures and distributes the most comprehensive line of dialysis equipment, disposable products, and renal pharmaceuticals. For more information, visit the FMCNA website at https://fmcna.com/.