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Senior Executive - Warehouse Operations - Contract Logistics

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DP World

3d ago

  • Job
    Full-time
    Mid & Senior Level
  • Logistics
  • Patna

AI generated summary

  • You need 2-3 years in logistics, 4 years in a relevant industry, strong DC operations knowledge, tech-savviness, and a degree in Operations or Supply Chain Management.
  • You will oversee shift operations, manage warehouse functions, ensure timely vehicle unloading, handle staff, control loss, analyze productivity, maintain hygiene, respond to customer queries, and ensure safety compliance.

Requirements

  • Minimum 2-3 logistics industries experience with at least 4 years in relevant industry.
  • Rich Exposure to DC Operations
  • Ability to work under advanced IT environment/Tech savvy.
  • Graduate / Postgraduate from reputed university preferably in Operations and supply chain management

Responsibilities

  • Responsible for whole shift operation along with manpower planning.
  • Responsible for all warehouse functions of Inward, Sorting, Picking, Outbound and Inventory.
  • Need to unload all the vehicles on time and acknowledge on mail for vehicle reporting.
  • Need to plan required manpower in line with volume fluctuations.
  • 150 plus staff needs to be handled independently with teamwork.
  • Responsible for loss control of site.
  • Need to analyze ops miss report and productivity.
  • Need to ensure good hygiene of warehouse.
  • Timely reply of customer queries.
  • Not to compromise on safety of employees and premises.
  • Timely escalations to Management on non-compliance.
  • Timely acknowledge on mail for any short/ excess shipments received.
  • Plan for Improve productivity of the site.
  • Layout wise manpower planning.
  • Ensure zero debits from customer.
  • Avoid productivity loss in Ops to sustain margins.
  • Ensure P & L in line within budget.
  • Support to customer based on timely.
  • Resolving customer queries and sending reports timely.
  • Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager.

FAQs

What are the key responsibilities for the Senior Executive - Warehouse Operations position?

The key responsibilities include managing whole shift operations, handling warehouse functions (Inward, Sorting, Picking, Outbound, and Inventory), planning manpower according to volume fluctuations, ensuring timely unloading of vehicles, maintaining hygiene of the warehouse, and managing customer queries.

What qualifications are needed for this role?

A minimum of 2-3 years of experience in the logistics industry with at least 4 years in a relevant position is required. A graduate or postgraduate degree from a reputed university, preferably in Operations and Supply Chain Management, is also necessary.

Is experience in DC Operations important?

Yes, rich exposure to Distribution Center (DC) Operations is essential for this role.

How many staff members will I be responsible for overseeing?

You will be responsible for independently managing a team of 150 plus staff members.

What is expected in terms of customer relationship management?

You are expected to support customers with timely responses, resolve queries, send reports, and handle escalations proactively to reduce complaints.

How will I be involved in P&L management?

You will be responsible for ensuring zero debits from customers, avoiding productivity loss to sustain margins, and ensuring that P&L is managed within budget.

Do I need to be tech-savvy for this position?

Yes, the role requires the ability to work under an advanced IT environment and being tech-savvy is essential.

What are the safety responsibilities associated with this position?

You must not compromise on the safety of employees and the premises, and timely escalations to management on non-compliance are also necessary.

Is prior experience in logistics necessary for the role?

Yes, a minimum of 4 years of experience in the logistics industry is required, along with relevant experience in warehouse operations.

What is the focus regarding warehouse productivity?

You will need to analyze operations miss reports and productivity, plan for improvements, and ensure productivity is sustained to align with budget targets.

We make trade flow, to change what’s possible for everyone.

Transportation
Industry
10,001+
Employees
2005
Founded Year

Mission & Purpose

We exist to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents. We are pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. We make trade flow, to change what’s possible for everyone.