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Senior Human Resources Operations Specialist

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Whole Foods Market

Feb 28

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Austin
  • Quick Apply

AI generated summary

  • You need a high school diploma, 2-4 years of HR experience, CRM skills (Salesforce preferred), HR policy knowledge, HRIS familiarity (Workday a plus), strong communication, and multitasking abilities.
  • You will coach Team Members and Leaders on HR policies, resolve issues, collaborate on solutions, improve processes, ensure policy consistency, and represent HR across teams.

Requirements

  • A high school diploma with 2-4 years of relevant experience. An associate degree or some college coursework is a plus.
  • Prior Call Center experience is a bonus!
  • Strong experience with Customer Relationship Management Systems (CRM) that includes inbound calls; experience with Salesforce is a plus.
  • A deep understanding of HR policies and procedures, with the ability to filter, interpret, and apply them to real-world scenarios.
  • Solid transactional knowledge of HR functions, including Compensation, Benefits, Payroll, Team Member Relations, and more.
  • Familiarity with HRIS systems is strongly preferred and Workday experience is a plus.
  • Excellent communication skills, with a natural ability to provide clear guidance and support to others.
  • The ability to prioritize and manage multiple tasks in a fast-paced environment, adapting as priorities shift.
  • A proactive, resourceful attitude, always ready to gather the information and resources needed to complete projects.

Responsibilities

  • Coach and Advise : Provide expert guidance to Team Members and Team Leaders on HR policies, ensuring they have the right information to navigate their HR needs and help resolve complex issues .
  • Ensure Follow Through : Oversees tracking and resolution of issues raised by Team Members and Team Leaders.
  • Collaborate for Solutions : Work closely with HR colleagues in Compensation, Benefits, Payroll, HRIS, and other departments to address recurring issues and improve processes.
  • Continuous Improvement : Participate in ongoing efforts to streamline and enhance HR transactional processes, ensuring they meet the evolving needs of our teams.
  • Ensure Consistency : Uphold consistency in the interpretation and application of HR programs, policies, and guidelines, providing clarity and support where needed.
  • Be a Key Representative : Represent HR Shared Services to internal teams, stakeholders, and customers, maintaining strong relationships across the business.

FAQs

What is the job title for this position?

The job title is Senior Human Resources Operations Specialist.

Where is this position located?

This position is based in Austin, TX.

What are the working hours for this position?

The working hours are 8-hour shifts between 8am-6pm CST, 5 days a week, with some weekends available for remote work.

What type of experience is required for this role?

A high school diploma with 2-4 years of relevant experience is required; an associate degree or some college coursework is a plus.

Is prior Call Center experience preferred?

Yes, prior Call Center experience is a bonus.

What skills are necessary for this role?

Strong experience with Customer Relationship Management Systems, excellent communication skills, and a solid understanding of HR policies and procedures are necessary.

Do I need to have experience with HRIS systems?

Familiarity with HRIS systems is strongly preferred, and experience with Workday is a plus.

What kind of support will I provide in this role?

You will provide administrative support for HR functions, coach and advise Team Members and Leaders on HR policies, and help resolve complex issues.

Will I be representing the HR Shared Services?

Yes, you will be a key representative of HR Shared Services to internal teams, stakeholders, and customers.

Is Whole Foods Market an equal opportunity employer?

Yes, Whole Foods Market is committed to providing fair and equal employment opportunities regardless of various legally protected characteristics.

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Whole Foods Market

Retail & Consumer Goods
Industry
10,001+
Employees
1980
Founded Year

Mission & Purpose

Whole Foods was founded in 1980 on the belief that where food comes from, and how it’s grown, matters. It meant creating quality standards, working with suppliers who achieve them, and sharing that information with our customers. And it radically changed the way people understood and shopped for food. The result has been the highest quality natural and organic products, an unmatched experience in more than 500+ stores, with a passionate team of over 90,000 team members, 5 percent of our total net profits given back to our communities each year, and millions of customers who put their trust in us every day.

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