FAQs
What is the job title for this position?
The job title is Senior IT Support Representative - End-User Support (m/w/d).
Where is the job located?
The job is located in Nabern, Germany.
What are the primary responsibilities of this role?
The primary responsibilities include providing on-site support for the Global Service Desk, offering L2 support for company locations, troubleshooting and providing local support to end-users, and acting as a local liaison between IT and the business.
What qualifications are required for this position?
The position typically requires around 5 years of experience in a similar role, excellent knowledge of Windows clients and Microsoft Office, and strong communication skills.
Are there specific technical skills needed for this role?
Yes, desired technical skills include knowledge of networks (WLAN, routers, switches, VPN), secondary technical expertise (e.g., SCCM, Zscaler, Apple devices), and experience with endpoint security and Azure AD.
What languages are required for this position?
Good knowledge of both German and English, spoken and written, is required.
Is prior experience in an agile organization preferred?
Yes, experience working in a fast-paced, agile organization is preferred.
Will there be any on-call responsibilities associated with this job?
Yes, there may be occasional on-call duties or readiness for planned IT upgrades outside of business hours.
What type of work environment can I expect?
You can expect a flexible and inclusive work environment with a people-first culture that supports employee wellbeing and performance.
Does Renesas have a commitment to diversity and inclusion?
Yes, Renesas is committed to supporting diversity and fostering a work environment free from discrimination.