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Senior IT Support Technician

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Microsoft

15d ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Johannesburg

AI generated summary

  • You need a high school diploma, IT support experience, relevant certifications, tech degree or equivalent, safety compliance knowledge, and flexibility for non-business hours.
  • You will manage SAW devices, assist users with issues, perform hardware troubleshooting, support data center infrastructure, and maintain inventory while embodying company culture and values.

Requirements

  • High school diploma or equivalent
  • Extensive experience supporting IT equipment or related technology.
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
  • Applicable certifications: CompTIA, Microsoft, Network Certifications
  • Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
  • Perform and execute organization’s safety programs and policies, and compliance knowledge.
  • Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
  • Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction.

Responsibilities

  • Building strong working relationships with people working within the data center and at corporate.
  • Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standard.
  • Receiving confidential information to perform BIOS setting changes.
  • Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
  • Providing guidance to users for common SAW repair issues and escalating issues experienced by users.
  • Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
  • Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes.
  • Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.
  • Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
  • Embody our culture and values.

FAQs

What is the primary role of a Senior IT Support Technician at Microsoft?

The primary role is to provide IT support for secure access workstations, laptops, servers, and conference room audio/visual systems, while maintaining inventory and ensuring devices meet security compliance standards.

What qualifications are required for this position?

A high school diploma or equivalent and extensive experience supporting IT equipment or related technology are required.

What are the preferred qualifications for this position?

Preferred qualifications include a technical college degree in Computer Science or a related field, applicable certifications (CompTIA, Microsoft, Network Certifications), experience with heavy-load movement equipment, and flexibility to work non-business hours.

Are there any specific security requirements for this role?

Yes, candidates must meet Microsoft, customer, and government security screening requirements, including passing the Microsoft Cloud background check upon hire and every two years thereafter.

What types of devices will I be working with?

You will be working with secure access workstations (SAWs), laptops, servers, and audio/visual systems in conference rooms.

Is there an opportunity for professional development in this role?

Yes, Microsoft offers various training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion trainings, and professional certifications.

Will I be involved in physical tasks within the data center?

Yes, responsibilities include supporting the deployment of physical infrastructure, performing cable installations, hardware installations, and troubleshooting as needed.

Is a valid driver's license required for the job?

Yes, a valid license to drive standard street-legal automatic transmission vehicles within the local jurisdiction of your data center is required.

Can I expect to work on weekends or holidays?

Yes, flexibility to work non-business hours, which may include weekends and/or holidays, is required for this position.

Does Microsoft provide equal employment opportunities?

Yes, Microsoft is an equal opportunity employer and considers all qualified applicants without regard to various protected characteristics.

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.