FAQs
What is the primary role of a Senior IT Support Technician at Microsoft?
The primary role is to provide IT support for secure access workstations, laptops, servers, and conference room audio/visual systems, while maintaining inventory and ensuring devices meet security compliance standards.
What qualifications are required for this position?
A high school diploma or equivalent and extensive experience supporting IT equipment or related technology are required.
What are the preferred qualifications for this position?
Preferred qualifications include a technical college degree in Computer Science or a related field, applicable certifications (CompTIA, Microsoft, Network Certifications), experience with heavy-load movement equipment, and flexibility to work non-business hours.
Are there any specific security requirements for this role?
Yes, candidates must meet Microsoft, customer, and government security screening requirements, including passing the Microsoft Cloud background check upon hire and every two years thereafter.
What types of devices will I be working with?
You will be working with secure access workstations (SAWs), laptops, servers, and audio/visual systems in conference rooms.
Is there an opportunity for professional development in this role?
Yes, Microsoft offers various training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion trainings, and professional certifications.
Will I be involved in physical tasks within the data center?
Yes, responsibilities include supporting the deployment of physical infrastructure, performing cable installations, hardware installations, and troubleshooting as needed.
Is a valid driver's license required for the job?
Yes, a valid license to drive standard street-legal automatic transmission vehicles within the local jurisdiction of your data center is required.
Can I expect to work on weekends or holidays?
Yes, flexibility to work non-business hours, which may include weekends and/or holidays, is required for this position.
Does Microsoft provide equal employment opportunities?
Yes, Microsoft is an equal opportunity employer and considers all qualified applicants without regard to various protected characteristics.