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Senior Learning & Development Manager - London

  • Job
    Senior Level
  • People, HR & Administration
  • London

AI generated summary

  • You must have leadership experience, LMS implementation skills, training design abilities, and a passion for developing others. Strong project management, communication, and relationship-building skills are essential. Retail understanding is a plus.
  • You will lead the development and implementation of learning strategies, oversee training delivery, manage L&D budget, drive performance & potential initiatives, design digital learning initiatives, support change management, and build strong stakeholder relationships.


  • A depth of Team leadership and management experience
  • Experience in implementing and launch of Learning Management Systems
  • A depth of training design skills
  • Experienced Facilitation of Leadership Theory
  • Experienced Coach and Mentor
  • A deep understanding of the learning cycle
  • Project Management Skills
  • Stakeholder Management
  • Planning and Organisational Skills
  • Dynamic approach to workload
  • CiPD or similar qualifications desirable
  • Insights Discovery accreditation desirable
  • Office 365 experience
  • Experience in working with 3rd parties (Consultants/Partnerships)
  • Solution provider & problem solver
  • What will make you brilliant at this role:
  • A passion of developing others
  • A deep enthusiasm for our brand and for helping people realise their potential
  • An honest, open, and transparent way of working
  • A joy in seeing people succeed
  • A commitment to honest, open, and transparent communication
  • A strong desire to build meaningful relationships with our team members at all levels
  • Experience in designing and delivering inspirational L&D interventions
  • A genuinely positive way of managing external relationships with outsource partners
  • A way of working which encourages all those around you to think collectively and share success.
  • Experience in managing people and a desire to set a high standard in people management.
  • Experience in managing projects – from concept to delivery.
  • Being great with systems – Office 365 but it would be a definite advantage to have the ability to quickly grasp new and innovative solutions.
  • A love of retail and an understanding of how to design and implement a training plan across remote locations.


  • Strategy and Impact:
  • In partnership with the Head of OD and Culture, develop a learning strategy for the business encompassing both technical and behavioural learning needs, supporting TWC’s business strategy
  • Work with the Senior Comms and Engagement Manager to ensure alignment where appropriate of L&D and C&E strategies to heighten our TWC Culture
  • Responsible for the assessment of all learning and training needs across the whole business
  • Development of bespoke learning programmes in response to the identification and prioritisation of learning needs
  • Heighten the existing ‘Learning Offer’ by reviewing current learning offer, approach and impact, ensuring our LMS is included, as well as overseeing the training delivery schedule for the business
  • Identify relevant third-party suppliers for TWC to partner with when external expertise or resource as needed
  • Manage the L&D department budget
  • Performance & Potential:
  • Work with our Senior People Partnership Manager to lead on our approach to Performance & Potential at TWC
  • Develop an approach to performance management and feedback that genuinely supports individual team and business
  • Define an approach to talent management that is focused on retaining high-potential employees
  • Create a skills-based focused approach to building clear career pathways for TWC employees, taking into account skills gaps and how these link to our Leadership Behaviours
  • Champion career development plans across the business to ensure all colleagues are focussed on the development and they continue to grow
  • Support our Head of OD and Culture in enhancing our culture of feedback so that it’s readily given and considered constructive
  • Play a key role in talent discussions across the business and work with People Partnership team to implement recommendations on an individual and company basis
  • Learning Management System:
  • Lead the implementation of our new LMS system ensuring our L&D Team have clear short and long term goals for success
  • Oversee the creation of all digital learning initiatives, recommended best practices and support in define success metrics
  • Develop a system for evaluating the success of training across the business maximise transfer of learning and maintaining the highest standards of proficiency
  • Design & Delivery:
  • Understand the TWC brand, values and behaviours, ensuring they run through every piece of training material, communication and initiative that the L&D team produce – ensuring relevance and appropriateness to deliver the defined learning objectives of any given initiative
  • Oversee the delivery of all technical skills and product training across the business, ensuring the delivery meets business expectations
  • Oversee the delivery of all induction activity across the business, ensuring every employee gets the best first chapter with TWC
  • Provide coaching and support to leaders and managers as needed
  • Own our chosen psychometric tool ‘Insights Discovery’ for development purposes
  • Lead our ‘Leadership Development Programme’ alongside our L&D Manager
  • Change:
  • Partnering with key business stakeholders to scope how learning initiatives can support critical business change initiatives and embed desired change
  • Design and implementation of learning initiatives to support business change
  • Acting as a ‘change’ expert to guide business stakeholders on aspects of implementing change
  • Team and Stakeholder Management:
  • Responsible for the management of the L&D team (4 people, line managing 2 people directly) and the performance and development of all members
  • Form key partnerships with business partners and other stakeholders across the business
  • Business partner with the Senior People, Talent and Comms and Engagement Managaers to ensure that all people centric initiatives are joined up and considered
  • Forge strong relationships with the Senior Leadership Team and People Team management teams to support them in creating SMART development plans with their teams
  • Develop a coaching and mentoring mentality – work in conjunction with the People teams in all areas of the business to ensure a holistic approach
  • Work through the team to deliver people projects and initiatives calling on team members to step out of their comfort zones
  • Establish strong ways of working across the team and foster an environment that is secure, productive and fun!


What are the key responsibilities of a Senior Learning & Development Manager at The White Company in London?

The key responsibilities include owning the design, delivery, and management of all learning and development initiatives, developing a learning strategy for the business, assessing all learning and training needs, overseeing the delivery of technical and product training, leading the implementation of a new LMS system, managing the L&D team, and partnering with key stakeholders to support business change initiatives.

What skills and experience are required for this role?

The ideal candidate should have experience in team leadership and management, implementing and launching Learning Management Systems, training design skills, facilitation of leadership theory, coaching and mentoring experience, project management skills, stakeholder management, planning and organizational skills, as well as a dynamic approach to workload. Experience in managing people, projects, and working with 3rd parties is also important, along with qualifications like CiPD, Insights Discovery accreditation, and proficiency in Office 365.

What benefits and perks are offered to employees in this role at The White Company in London?

Employees in this role can enjoy benefits such as up to 50% discount and access to sample sales, 25-28 days holiday, holiday buy scheme, enrollment in a pension scheme, 20% bonus, Perkplace benefits platform, Wagestream money management app, structured development support, private healthcare, life assurance, fruit basket daily, working from home options, social events, seasonal sample sales, volunteer day, and a great location close to transport links and amenities.

How does The White Company promote Equality, Diversity, and Inclusion in the workplace?

The White Company is committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities. They ensure their environment is one where people can bring their authentic selves to work, where their contribution is valued, and diversity is respected, encouraged, and celebrated. An active Equality, Diversity, and Inclusion Policy is in place, starting with the recruitment and selection process.

What is The White Company's commitment to sustainability?

The White Company is committed to building a sustainable legacy that enables a brighter future for people and the planet. This commitment is reflected in everything they do, showing dedication to creating a positive impact on the environment and society through their business practices.

Retail & Consumer Goods
Founded Year

Mission & Purpose

We’ve been making impeccably stylish, beautifully designed products, principally in white, for over 25 years. Think style not fashion, quality not quantity and an attention to detail that extends through everything we do – from the hand-stitching on a luxurious high thread-count pillowcase to our second-to-none customer service. We believe it’s the little things that matter. Precious moments of uncomplicated happiness are our constant inspiration and it is with those in mind that we design and create edited collections made to last and become an intimate part of our lives. We spend time developing our product ranges and put the same care and attention to detail into selecting the best people to join our growing and innovative business. From retail stores and ecommerce to Buying & Merchandising, quality experts, our support services, qualified accountants and visual/creative experts - The White Company inspires passion from all its people, and a genuine commitment to each other.