Senior Legal Delivery Manager

DWF

Sep 21

Applications are closed

Job
Full-time
Senior & Expert Level
Legal
Business, Operations & Strategy
Manchester

Requirements

Demonstrable experience of motivating and leading a successful operations team.
Extensive people management and resource management experience, with the ability to coach, give feedback and performance manage others to get the best out of them.
Experience of undertaking quality checks and reporting on quality metrics.
Experience of supporting the implementation of legal technology solutions within a legal operations environment.
Excellent written and verbal communication skills.
The ability to prioritise and manage multiple tasks.
The ability to identify risks and issues, and put mitigating actions in place.
Excellent attention to detail to be able to carefully analyse files and data.
The ability to build effective professional relationships both with external clients and internal colleagues.
Ability to leverage your understanding of the Business’ strategic direction (products, service lines, sectors) and our Clients' needs (markets, sectors, risks) to inform and drive performance.

Responsibilities

Be responsible for and oversee day to day operational governance and delivery of services across the UK Delivery Centre and Lender Services teams ensuring high operational and financial performance.
Support the Operations Delivery Director with the creation and development of departmental objectives and strategic growth plans, ensuring alignment to wider business goals.
Ensure effective work allocation and efficient resource management across both teams, including forecasting growth and recruitment needs.
Manage risk and champion business excellence across the teams working closely with DWFs compliance team to identify and implement business change as a result of regulatory, statutory or economically driven needs and internal/client audits.
To embed quality and client service standards ensuring activities are completed in line with service level agreements and best practice, continually assessing the client's needs and revising service provisions where required.
Responsible for the delivery of new products, services and work types and embedding these as BAU with appropriate quality metric tracking.
Support the transition of new work streams into the UK Delivery Centre by re-designing working processes in order to ensure technology is used to deliver best value.
Drive effective performance management and training of the teams resulting in high levels of engagement and retention.

FAQs

What is the primary responsibility of the Senior Legal Delivery Manager?

The primary responsibility is to oversee the delivery of all managed legal services across the UK Delivery Centre and Lender Services teams, ensuring high operational and financial performance.

What qualifications are necessary for this role?

Applicants should have demonstrable experience in motivating and leading operations teams, extensive people management experience, and experience in implementing legal technology solutions.

How does DWF ensure high performance within the teams?

High performance is achieved through effective people and resource management, prioritizing quality and client service standards, and monitoring performance metrics.

What type of experience is required regarding quality checks?

Candidates should have experience in undertaking quality checks and reporting on quality metrics to ensure standards are met.

What is the significance of legal technology in this role?

Legal technology is crucial for delivering best value and enhancing the efficiency and effectiveness of service delivery in a legal operations environment.

What does DWF's rewards package include?

DWF offers a comprehensive rewards package that includes a basic salary, flexible benefits, and well-being programs, tailored to align with individual and family needs.

How does DWF support career development for its employees?

DWF empowers employees in an inclusive environment, enabling them to achieve their full potential in line with their abilities and career aspirations, supported by effective performance management and training.

What can candidates expect during the recruitment process?

Candidates can expect a comprehensive recruitment process that includes interviews, and possibly a written assessment or presentation, aimed at creating a positive experience and offering any necessary adjustments or support.

What are the core values of DWF as a workplace?

DWF values inclusivity and support, aiming to empower individuals to be themselves and work towards achieving their professional goals.

Will I have the opportunity to manage new products and services?

Yes, the Senior Legal Delivery Manager is responsible for the delivery of new products and services, embedding them as business-as-usual with appropriate quality metrics tracking.

DWF

DWF is a leading global provider of integrated legal and business services.

Law

Industry

1001-5000

Employees

Mission & Purpose

DWF is a leading global provider of integrated legal and business services. We listen to our clients and there is a growing desire for legal and business services to be delivered in an easier and more efficient way. So, we've built our business and designed our range of services on this principle. We have three offerings – Legal Services, Legal Operations and Business Services. Our ability to seamlessly combine any number of these services to deliver bespoke solutions for our clients is our key differentiator. Delivered through our global teams across eight core sectors, our Integrated Legal Management approach delivers greater efficiency, price certainty and transparency for our clients without compromising on quality or service.