Senior Logistics Technician

Microsoft

Aug 1

Applications are closed

Job
Full-time
Senior (5-8 years)
Dublin

Requirements

High School Diploma and relevant previous experience in warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Previous experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.

Responsibilities

- Prioritize ticketing queues, work to resolve escalations, and clear blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
- Provide task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
- Coordinate with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.
- Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
- Leverage process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities.
- Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment. Ensure teams maintain and perform steps required to keep the inventory balance accurate.
- Act as the Subject Matter Expert (SME) about the Return Merchandise Authorization (RMA) warranty process ensuring teams process failed vendor hardware devices using tools and processes RMAs.
- Manage schedule of DBD destruction or shredding in partnership with senior leadership and ensure team is following all processes and procedures to perform DBD destruction.
- Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, rack moving, heavy-equipment usage, lifting, ladder/rolling stair use).
- Seek out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
- Embody our culture and values.

FAQs

What is the role of a Senior Logistics Technician at Microsoft?

The Senior Logistics Technician, also known as a Senior Data Center Inventory & Asset Technician (DIAT), is responsible for prioritizing and assigning ticketed work to technicians, guiding them on inbound/outbound logistics tasks, and ensuring the accuracy of inventory balances.

What are some key responsibilities of this position?

Key responsibilities include prioritizing ticketing queues, providing task-specific guidance to technicians, coordinating with external stakeholders regarding deliveries, resolving escalations, and maintaining inventory accuracy.

What qualifications are required for the Senior Logistics Technician role?

The position requires a High School Diploma and relevant experience in warehouse/supply chain management in an IT environment, inventory management, retail, or a related field, or equivalent experience.

Are there any preferred qualifications that would enhance an applicant's profile for this role?

Preferred qualifications include previous experience in warehouse/supply chain dynamics within an IT environment, logistics experience, and the ability to operate heavy-load movement equipment such as forklifts and pallet jacks.

What is the significance of the background check for this role?

Candidates must meet Microsoft and government security screening requirements, which include passing the Microsoft Cloud background check upon hire/transfer and every two years thereafter, ensuring a secure work environment.

What opportunities for professional development are available in this position?

Microsoft offers various training and development opportunities, including Career Rotation Programs, Diversity & Inclusion training, events, and professional certification programs to help employees grow in their careers.

How does Microsoft support its employees in maintaining a safe working environment?

The role involves attending, conducting, or assisting in daily safety briefings and ensuring compliance with safety procedures related to Personal Protective Equipment (PPE) usage, heavy equipment operations, and other safety protocols.

What is Microsoft’s mission as it relates to the workplace culture?

Microsoft’s mission is to empower every person and organization on the planet to achieve more, fostering a culture built on respect, integrity, accountability, and inclusion, where employees can thrive at work and beyond.

How does the Senior Logistics Technician contribute to inventory management?

The Senior Logistics Technician ensures that inventory balances are accurate, manages the Return Merchandise Authorization (RMA) warranty process, and commits to continuously improving inventory management processes and services.

Can this position evolve over time?

Yes, the role allows for growth and evolution, with opportunities to contribute to process improvements and automation within inventory management and logistics workstreams.

Microsoft

Technology

Industry

10,001+

Employees

1975

Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.