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Senior Manager, Corporate Issues



9d ago

  • Job
    Senior (5-8 years)
  • Business, Operations & Strategy
  • $100K - $115K
  • New York City
  • Quick Apply

AI generated summary

  • You must have 5-7 years of crisis management experience in healthcare, skilled in digital trends, media relations, cybersecurity, with exceptional communication and problem-solving skills.
  • You will support various companies during crisis situations, develop crisis plans, train team members, provide counsel, oversee research projects, and participate in new business development.


  • Bachelor's degree in a relevant field and/or 5-7 years of relevant experience in an agency/strategic consulting firm, political campaign, or at a company in the healthcare sector.
  • Experience directly counseling clients/senior ranking executives through a broad range of crises, issues and special situations, with preference for those in the healthcare sector.
  • Experience with corporate reputation, brand management and protection through integrated communications programs.
  • Familiarity with the latest digital trends in social media strategy, tools, and analytics – including generative AI tools.
  • Experience creating issues and crisis preparedness programs (e.g., protocol, scenario plans, simulations drills, workshops and media trainings)
  • Experience with cybersecurity event and litigation matter communications.
  • Communicates clearly, analytically, and persuasively both orally and in writing.
  • Proficient understanding of best practices in corporate communications and crisis and issues management.
  • Skilled crisis and issues media relations strategist and practitioner with top-tier media relations experience.
  • Thrives under pressure and can handle multiple projects in a demanding, deadline-oriented environment.
  • Exercises exceptional judgment when working with clients, team members, and vendors.
  • Pays close attention to detail and quality of work product.
  • Adept at solving problems and resolving conflicts.
  • Capable of mobilizing and motivating teams, anticipating needs, and instilling confidence.
  • Experience delivering media and crisis training is a plus.


  • Support a range of issues and crisis communications situations for companies and organizations, including, but not limited to:
  • Misinformation Management
  • Product safety issues and recalls.
  • Geopolitical, political and societal issues
  • Regulatory compliance issues
  • Workplace culture matters
  • Cybersecurity and data breach issues
  • Litigation defense
  • DEI-related matters
  • Investigative reporting
  • Serve as a day-to-day client contact – flagging, triaging, and directly managing client issues as they arise.
  • Develop and draft crisis plans, media strategies, materials (e.g., reactive media statements, talking points, FAQs, stakeholder communications), memos, crisis simulations and other deliverables as needed.
  • Train and motivate emerging talent and help create opportunities for their growth.
  • Oversee and execute complex research and narrative intelligence projects to guide client strategy.
  • Provide regular counsel to clients and colleagues.
  • Keep client programs on schedule and ensure all deadlines are met within budget parameters.
  • Participate in new business development for the team and collaborate among practice areas at the agency in support of broader new business pitches that include a crisis and issues component.


What industries should the ideal candidate have experience working with in crisis communications and issues management?

The ideal candidate should have extensive crisis communications and issues management experience, with a greater focus on pharmaceutical, biotech, health system, and other healthcare clients.

What are some key responsibilities of the Senior Manager, Corporate Issues role?

The Senior Manager will help grow the Global Crisis and Issues Practice, support high-profile clients with crisis preparedness and planning activities, crisis simulations, and live crisis response. They will also lead projects, develop new business opportunities, mentor emerging talent, and juggle multiple responsibilities in a fast-paced environment.

What qualifications are necessary for this role?

Candidates should have agency background, expertise in digital/social media, and a demonstrated track record of supporting high-stakes crisis communications projects. Experience working with pharmaceutical, biotech, health system, and other healthcare clients is preferred.

Is experience in navigating cyberattack communications a requirement for this role?

Experience in helping clients navigate cyberattack communications is a plus, but not a requirement for this role.


Mission & Purpose

IPG DXTRA is the world’s most diverse communications network. We bring experts in PR, branding, digital, experiential, influencer and entertainment together to deliver creative, meaningful and stand-out answers.