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Senior Manager-CQ Electricals & Electronics-PVBU Purchase & Supply Chain-TMPV

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Tata Motors

15d ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Engineering
  • Pune

AI generated summary

  • You need a B.E./B.Tech, 5-12 years in the auto OEM industry, knowledge of vehicle aggregates, service practices, problem-solving techniques, and manufacturing processes.
  • You will drive quality improvements, analyze customer feedback, resolve critical field issues, coordinate with cross-functional teams, and manage new product launches to enhance customer satisfaction.

Requirements

  • Education B.E./B.Tech
  • Relevant Experience : Automobile OEMs Industry with 5 to 12 years’ experience
  • Knowledge of:
  • Products (vehicles aggregates/ parts and their functioning)
  • Service & Field Practices
  • Problem Solving Techniques
  • Manufacturing Processes

Responsibilities

  • Quality Improvement Drive: Participate and work with cross functional teams for Issue Resolution and recurrence prevention through structured root cause analysis Plan and execute structured root cause analysis for major quality issues Ensure closure of issues with MBPA for supplier quality, process, design issues Ensure updates for periodic review with ERC, Current Quality, Advance Quality, Technical Services along with senior management in forums like Quality Review Meetings
  • Customer satisfaction surveys for respective aggregate: Detailed analysis of field surveys for respective aggregate Participate and facilitate cross-functional teams for major JDP IQS issues resolution Periodic reviews with JDP CFTs to capture progress and ensure teams work further on issue resolution Facilitate customer calling of CFTs to capture VOC and plan further actions based on the VOCs Plan customer visits to understand customer problems as per requirement of CFT Work on detailed action planning for senior management reviews
  • Field Actions for Critical Issues: Analyse and find out root cause for critical field issues Ensure action plan along with the CFTs Execute details of the field actions with support from CFT and coordinate with customer care for implementing the same in field Monitor and ensure timely execution of FAC in the field through customer care
  • New Product Launches: Participate in quick response team for respective aggregate Review the daily claims under QRT Attend cases in field as per management requirement for critical field issues to resolve and under the issues Work with the CFT to identify root cause for the issues and plan actions to resolve the same Co-ordinate with CFTs and plan FAC for addressing major field issues after reviews with senior management Ensure timely closure of FACs & closure of recall & retro-fitment activities within stipulated timeframe

FAQs

What is the purpose of this Senior Manager role?

The purpose of this role is to act as a Customer Representative in the Plant, responsible for resolving Warranty/JDP IQS/field issues and implementing quality improvements to enhance customer satisfaction and JD Power IQS Score.

What qualifications are required for this position?

Candidates must possess a B.E./B.Tech degree and have 5 to 12 years of relevant experience in the Automobile OEMs Industry.

What specific knowledge is beneficial for this role?

Beneficial knowledge includes understanding vehicle aggregates/parts and their functioning, service and field practices, problem-solving techniques, and manufacturing processes.

What are the main responsibilities of the Senior Manager?

Main responsibilities include driving quality improvement initiatives, conducting customer satisfaction surveys, analyzing field issues, participating in new product launches, and coordinating with cross-functional teams (CFTs) for issue resolution.

How does this role contribute to customer satisfaction?

This role contributes to customer satisfaction by resolving critical field issues, analyzing customer feedback, and implementing action plans to prevent recurrence of problems that affect quality.

What is the expected experience in problem-solving for this role?

Candidates should have experience in applying problem-solving techniques to identify root causes and develop effective solutions for quality-related issues.

Will the Senior Manager participate in new product launches?

Yes, the Senior Manager will participate in new product launches by attending quick response team meetings, addressing critical field issues, and coordinating actions with cross-functional teams.

How often will the Senior Manager need to interact with senior management?

The Senior Manager will have periodic reviews and updates with senior management in forums like Quality Review Meetings to discuss progress and resolution of issues.

What is the significance of JD Power IQS in this role?

JD Power IQS (Initial Quality Study) is significant as it serves as a benchmark for customer satisfaction; the Senior Manager will work to improve scores through quality enhancements and issue resolution.

Are there any customer-facing responsibilities for this role?

Yes, the role involves customer calls, visits to understand customer problems, and ensuring communication with customers regarding field actions and solution implementations.

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Tata Motors

Manufacturing & Electronics
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

​Tata Motors Group (Tata Motors) is a leading global automobile manufacturing company. Its diverse portfolio includes an extensive range of cars, sports utility vehicles, trucks, buses and defence vehicles. The Tata Motors Group’s over 80,000 employees are guided by the mission “to innovate mobility solutions with passion to enhance quality of life".