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Senior Manager, CRM (Remote Opportunity)

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Hyatt Hotels Corporation

Aug 1

Applications are closed

  • Job
    Full-time
    Mid, Senior & Expert Level
  • Chicago

Requirements

  • Experience Required:
  • Minimum 3 years of experience with multiple properties or multiple market experience
  • Experience working with Hyatt Properties
  • Must be able to work with and understand financial information and data
  • Must be proficient with Microsoft Office including Excel and PowerPoint and be capable of creating documents, working charts, and spreadsheets.
  • High school diploma
  • Experience Preferred:
  • Bachelor’s degree
  • Minimum 2 years experience in leading people
  • Minimum 10 years experience in a hotel or related field desired
  • PRIO, Reserve, RMT, and other revenue systems

Responsibilities

  • Lead a team focused on the financial success of the organization, taking ownership of the properties within the portfolios of the CRMs and Analysts reporting to you
  • Communicate frequently and well with property, above property, and corporate teams tracking trends, reporting results, and developing actions based on findings
  • Assist in the hiring and growth of new employees and current colleagues leading each person with care and providing support so that the team is happy to bring their whole self to work
  • Provide strategic guidance to CRMs and Analysts within the scope of the CRM services
  • Assist in the growth of the Central Services programs through the promotion and data-driven success of the program’s services
  • Support the CRM team through training and development
  • Help the Leadership team achieve success in all departmental goals. (ie. RGI, Program size growth, DE&I involvement, etc)
  • Continue to support your portfolio of properties through:
  • Daily review and management of Revenue Management System recommendations for room accommodation and rate inventory controls
  • Ensure group inventory is managed
  • Implement strategies on 3rd party internet channels ensuring parity in all distribution channels
  • Conduct group evaluation/displacement analysis as needed by hotel sales to determine the impact on hotel RevPAR and overall spending in the hotel
  • Prepare weekly strategy reports for numerous hotels used during their strategy meetings
  • Prepare a monthly sell strategy for a 12-month booking window. Ensure group strategies are in place with the hotel strategy team for the entire booking cycle

FAQs

What is the job title for this position?

The job title is Senior Manager, CRM.

Where is this position located?

This is a remote opportunity, but the organization is based in Hyatt Corporate Office, Chicago.

What are the main responsibilities of the Senior Manager, CRM?

The Senior Manager, CRM will oversee a team of CRMs and Analysts, assist in achieving RevPAR, RGI, and Budget, manage a portfolio of properties, analyze revenue potential, and communicate effectively with on-property hotel teams.

What qualifications are required for this position?

A minimum of 3 years of experience with multiple properties or multiple market experience and proficiency in financial data analysis and Microsoft Office, especially Excel and PowerPoint, are required.

Is prior experience with Hyatt Properties necessary?

Yes, experience working with Hyatt Properties is required.

What are the preferred qualifications for candidates?

Preferred qualifications include a Bachelor’s degree, at least 2 years of experience in leading people, and a minimum of 10 years of experience in a hotel or related field.

What kind of company culture does Hyatt promote?

Hyatt promotes a culture of care, diversity, equity, and inclusion, emphasizing the importance of belonging and the well-being of its employees.

What benefits does Hyatt offer?

Hyatt offers benefits such as annual free hotel stays globally, flexible work schedules, well-being initiatives, family assistance policies, paid time off, and a 401K with company match.

Are there opportunities for professional development?

Yes, the position includes support for training and development to assist in the growth of team members.

How does Hyatt approach diversity, equity, and inclusion?

Hyatt is committed to fostering a diverse and inclusive culture that reflects the communities it serves, emphasizing diverse hiring, development, and partnerships.

Is there a specific educational requirement for this position?

A high school diploma is required, and a Bachelor’s degree is preferred.

What software skills are necessary for this role?

Proficiency in Microsoft Office, particularly Excel and PowerPoint, is necessary, as candidates will need to create documents and analyze data.

What is the significance of the Senior Manager, CRM role in the organization?

The Senior Manager plays a crucial role in leading the Revenue Management team to maximize the financial success of Hyatt's properties and ensures strategic decision-making based on data analysis.

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Hyatt Hotels Corporation

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Hyatt Hotels Corporation is a leading global hospitality company that owns, manages, and franchises luxury and business hotels, resorts, and vacation properties. The company aims to provide authentic hospitality by making a difference in the lives of the people it touches every day. By offering exceptional service, comfortable accommodations, and unique experiences, Hyatt seeks to create a welcoming environment that fosters connections and enriches the lives of its guests, employees, and stakeholders worldwide.