FAQs
What is the primary responsibility of the Senior Manager - Retail Sales in this role?
The primary responsibility is to drive retail sales of Passenger Electric Vehicles to personal customers in assigned regions to achieve business objectives related to volumes, market share, and customer experience.
What kind of educational background is preferred for this position?
The desired educational background includes a B.E/ B. Tech and an MBA in Sales & Marketing.
How many years of experience is required for this role?
A relevant experience of 5-6 years in Sales & Marketing, with a focus on EV/PV sales, is required for this role.
What skills are necessary for a candidate applying for this position?
Necessary skills include effective communication and influencing skills, the ability to drive teams to meet targets, a result-oriented approach, accountability and ownership, and a data-driven mindset.
Is experience in retail customer management important for this role?
Yes, strong experience in retail customer management, handling escalations, and working with multiple internal stakeholders is important.
Will the role involve managing a team?
Yes, the role will involve leading and managing teams, including product specialists and dealership sales teams, to achieve retail targets.
What type of customer interactions will this position entail?
The position requires frequent engagement with EV customers and serving as the first point of escalation for customer issues, ensuring adherence to service level agreements (SLAs).
Are there specific market activation efforts expected in this role?
Yes, the role involves identifying, optimizing, and conducting micro-market activations within the region to optimize lead generation and conversion.
Will the Senior Manager need to develop partnerships or tie-ups?
Yes, the incumbent is expected to develop and manage region-specific tie-ups to increase the value proposition of EVs.
What kind of sales strategy knowledge is required?
A solid understanding of the EV/PV sales process, sales resource allocation, and knowledge of competitor product portfolios is required.
Are communication skills important for interacting with customers?
Yes, strong oral and written communication skills in both English and the local language of the relevant city/region are essential for effectively communicating with customers.
What is the expected approach for completing sales targets in this role?
The incumbent is expected to guide teams in prioritizing and managing customer pipelines without losing sales, and to drive product specialists and dealerships to achieve retail targets.