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Senior Manager-State Serv Office T&P(MP&Chattisgarh 1)-Trucks and Passenger Zones-TMCV

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Tata Motors

17d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Jabalpur

AI generated summary

  • You should have a B.Tech in Mechanical/Automobile/Electrical, 5-7 years in the automobile industry, strong problem-solving, customer focus, sales, administrative, and interpersonal skills.
  • You will manage customer issues, enhance service processes, drive sales with partners, ensure technician training, and maintain compliance with safety and service standards.

Requirements

  • Education Bachelors Degree (B.Tech in mechanical /Automobile/Electrical Preffered)
  • Relevant Experience: 5 – 7 Years
  • Experience in Automobile Industry
  • Problem Solving Skills
  • Customer Driven
  • Sales Skills
  • Administrative Skills
  • Interpersonal Skills

Responsibilities

  • Customer Management: Drive customer issue resolution and escalations in a timely manner Facilitate product deliver and availability of product by ensuring training, process adherence, costs and delivery Drive customer satisfaction by monitoring feedbacks and taking corrective actions Assist in the modernization of service partners to improve processes, faster turn arounds and deliver better customer experiences Formulate and assist dealer service campaigns, customer meets, feedback processes and new product introductions Drive sales and inflow with service partners through workshops and marketing activities: service campaigns and recon campaigns. Improve paid services revenue at service partners with target schemes: discount coupons, dealer-labour AMC, fitness certificate Drive the accidental business turnover through initiatives: cashless insurance tie-ups, Tata Motors Insurance, parts support Proactively follow-up on warranty and AMC repairs and ensuring all processes are followed with regards to vehicle repairs process and payments Established safety protocols in all workshops conducted. Audit all service processes to ensure compliance as per company standards Increasing silver & gold certified technicians in workshops Conduct workshop assessment report bi-annually to improve the process and infrastructure with service partners and enable grading accordingly
  • People Management: Ensure strong communication between teams to facilitate exchange of information and in order to implement change and improvements Provide trainings support to service partner on specialty tools, send mechanics to training center when needed Coordinate and execute pre-delivery inspection training Facilitate trainings of new products and tools to ensure service partners are well prepared.

FAQs

What is the primary responsibility of the Senior Manager-State Serv Office T&P in MP & Chhattisgarh?

The primary responsibility is to deliver customer operational objectives by providing high levels of support to the network, resolving customer issues, facilitating service and spare parts sales, and driving customer satisfaction through the service network.

What qualifications are required for this position?

A Bachelor's Degree in Mechanical, Automobile, or Electrical Engineering is preferred, along with 5 to 7 years of relevant experience in the automobile industry.

What key skills are necessary for this role?

Necessary skills include problem-solving abilities, customer-driven focus, sales skills, administrative skills, and interpersonal skills.

How does this role interact with internal teams?

The role interacts with various internal teams including the State Service Manager, RTSM Product Line, RPM Service Network, Sales Team (TSMs/SPMs), and the Plant Technical/Quality team to address after-sales revenue, product issues, and critical customer resolutions.

What external stakeholders will I interact with in this position?

Interaction will primarily be with customers, the dealership team for issue resolution, and technical institutes for skill development programs.

What initiatives will the Senior Manager be responsible for driving?

The Senior Manager will drive customer issue resolutions, initiate service campaigns, improve paid services revenue, and enhance training and processes for service partners.

Is prior experience in the automobile industry required for this role?

Yes, prior experience in the automobile industry is required to effectively manage customer operations and understand industry-specific challenges.

What type of training support will be provided to service partners?

Training support will include specialty tools, pre-delivery inspections, and new product introductions to ensure service partners are well-prepared.

How important is customer feedback in this role?

Customer feedback is crucial as it plays a significant role in driving customer satisfaction, and corrective actions are taken based on this feedback.

Will I be involved in sales activities?

Yes, you will be involved in sales activities, specifically driving sales and inflow with service partners through workshops and marketing activities related to services and campaigns.

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Tata Motors

Manufacturing & Electronics
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

​Tata Motors Group (Tata Motors) is a leading global automobile manufacturing company. Its diverse portfolio includes an extensive range of cars, sports utility vehicles, trucks, buses and defence vehicles. The Tata Motors Group’s over 80,000 employees are guided by the mission “to innovate mobility solutions with passion to enhance quality of life".