Senior Manager, User Experience Design

TD Bank

Oct 5

Job
Full-time
Expert Level
Design
Product
Toronto
Quick Apply

AI generated summary

You need an undergrad degree in design, a preferred grad degree, and 10-15+ years of experience in digital, interaction, and visual design.
You will lead, coach, and develop your team, ensure adherence to best practices, manage resources, drive strategy, foster collaboration, and enhance user experience design capabilities.

Requirements

Undergraduate degree in design related discipline; Graduate degree preferred
10-15+ years of experience, preferably in digital design, interaction and visual design

Responsibilities

Accountable for coaching the team of practitioners' knowledge, skills and performance, building and evolving the practice's capabilities, and advising practitioners on their work to ensure solutions are sound.
Develops the Practice's talent, coaching and training of Practitioners and contributes to the development strategies for the Practice's people.
Accountable to directly lead team of highly skilled Practitioners in an area of expertise without getting involved in day-to-day activities, providing quality assurance on the application of methods and practices owned within the Journeys and Platforms.
Execute on Practice strategy as it relates to introducing tools, methodologies and processes across the enterprise.
Provide overall team leadership, training, coaching, development, succession, recruitment and resource management, and ensures on-going performance feedback and assessments occur and development plans exist for each team member.
Engages team with Platform and Journey leads to ensure 2-way feedback of Practice Leads and Practitioners occurs.
Accountability to understand the current skills and capabilities within their practice, actively working to close gaps that may exist through additional learning, coaching, supports etc.
Accountable for hiring the best talent, growing these colleagues and managing retention.
Act as an expert or lead innovator and culture change agent for the practice amongst Business, Journey, and Platform leaders.
Build and lead an engaged culture of practitioners that inspires pride and meaningful work.
Ensure team adheres to enterprise frameworks and methodologies related to user experience design activities.
Support team in staying knowledgeable on emerging issues, user experience design trends and evolving regulatory requirements and assess potential impacts to the Bank.
Ensure programs, policies and practices meet business needs, comply with internal and external requirements.
Ensure programs/initiatives related to user experience design are well managed and administered; ensure the prompt and thorough resolution of issues.
Monitor assigned functional area for productivity and efficiency, operating systems to continually improve delivery capability.
May develop and/or contribute to negotiations of third-party contracts/agreements.
Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement.
Contribute to the continuous enhancement of knowledge / expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective customer solutions.
Monitor and communicate the effectiveness of strategies, programs, and practices related to own area of expertise.
Lead or contribute to cross-functional / enterprise initiatives as an organizational or user experience design subject matter expert helping to identify risk / provide guidance for significant and complex situations.
Manage intake and demand, coordinating resources as required; identify and source appropriate resources across all work streams, ensure all resources are used effectively.
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.
Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary.
Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand.
Connect the alignment of colleague's contributions with the TD Shared Commitments.
Build and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done.
Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results.
Sustain, identify strong talent, recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome.
Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, motivating appreciation and recognition to all colleagues.
Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership.
Foster an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues and create opportunities to collaborate with other functions and teams.
Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation.
Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results.
Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD.
Foster a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results.
Manage employees in compliance with all human resources policies, procedures and guidelines of conduct.
Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
Recognized as a top expert in their field whose focus is on the coaching and training of practice leads and/or high level senior practitioners.
People leader with expert knowledge of disciplines and practices in field of expertise.
Advanced and highly specialized knowledge of specific domain or broad range of TD frameworks, technology, tools, best practices, processes and procedures, as well as broader organization issues.
Provide guidance on the work of practitioners as related to the quality of product(s)/work being produced, delivered & speed of delivery / to market.
Ability to develop colleagues to be masters of their craft in the market around us.
Quickly adapts to customer, stakeholder and regulatory needs in collaboration with Platform and Journey teams.
Experienced in the continuous assessment of Practice Leads/ UX Practitioners and their craft to ensure enterprise practice standards are upheld.
Facilitate and Foster Practice Community of Interest and use of this practice across the Technology organization.
Contribute to the development of coaching strategies for individuals within their area of expertise.
Provide leadership and guidance to several teams and solves cross-department issues.
Participate in the development of business and practice strategies.
Expert collaborator and is known for bringing diverse teams together to achieve a common goal.

FAQs

What is the work location for this position?

The work location for this position is Canada.

What are the typical working hours?

The typical working hours for this role are 37.5 hours per week.

What qualifications are needed for this role?

An undergraduate degree in a design-related discipline is required, and a graduate degree is preferred.

How many years of experience are required for this position?

The role requires 10-15+ years of experience, preferably in digital design, interaction, and visual design.

Will I be responsible for day-to-day activities of the team?

No, as a Senior Manager, you will provide leadership and guidance to the team without getting involved in day-to-day activities.

What is the focus of the Senior Manager, User Experience Design role?

The focus of this role is on coaching a team of practitioners, developing talent, leading user experience design activities, and ensuring adherence to enterprise frameworks.

Are there opportunities for career development?

Yes, the organization offers regular development conversations, training programs, and access to an online learning platform to support career growth.

How does the company ensure diversity and inclusion in the workplace?

The company promotes an inclusive culture, values diverse perspectives, and focuses on supporting colleagues from underrepresented communities.

Is there a performance feedback process in place for team members?

Yes, ongoing performance feedback and assessments are part of the responsibilities of the Senior Manager, ensuring that development plans exist for each team member.

What does the Total Rewards package include?

The Total Rewards package includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, and career development programs.

Will there be training provided for this role?

Yes, there will be training and onboarding sessions provided to ensure you have everything you need to succeed in your new role.

How does the interview process work?

Candidates of interest will be contacted to schedule an interview, and the company strives to communicate outcomes to all applicants via email or phone call.

Are accommodations available during the interview process?

Yes, accommodations are available, and candidates are encouraged to inform the company of any specific needs they may have to participate fully in the interview process.

TD Bank

Finance

Industry

10,001+

Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen