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Senior Manufacturing Planning Coordinator (Order Desk)

  • Job
    Full-time
    Junior & Mid Level
  • Construction & Surveying
  • Hillsboro

AI generated summary

  • You must have strong organizational skills, excellent communication abilities, and the capability to work on multiple tasks efficiently in a fast-paced environment. Experience with CRM and ERP systems is crucial. A bachelor's degree and 2 years of related experience are required.
  • You will monitor order progress, resolve customer issues, coordinate with various departments, maintain records, manage sales orders, handle urgent customer requests, schedule shipments, and lead customer meetings.

Requirements

  • Capability to foster and maintain relationships with customers and internal teams.
  • Strong organizational skills and the ability to effectively work on multiple deliverables in a rapidly changing environment.
  • Excellent troubleshooting, problem resolution and documentation skills.
  • Ability to work independently on assigned tasks as well as to accept direction on given assignments.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment with heavy email traffic.
  • How will you get here?
  • Education:
  • Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree with limited experience; or equivalent work/ training experience in customer service.
  • Knowledge, Skills, and Abilities:
  • To perform this job successfully, an individual should be an experienced user of the Microsoft Office Suite; experience with a customer relationship management (CRM) tool and ERP systems.

Responsibilities

  • Monitors order progress to ensure customer expectations for delivery are communicated and met.
  • Assists and resolves customer problems with deliveries; communicates effectively internally to resolve any issues regarding an order.
  • Coordinating with production, planning, warehouse to trace or accelerate shipments and resolve any issues preventing from shipping on time.
  • Maintains electronic and paper filing systems for records, correspondence, and other material
  • Maintains and tracks open and active sales orders.
  • Manage all customers SO/PO orders and communication request within the Order Desk inbox
  • Manage customers urgent request for parts top priority, Red Cards, Urgent, and Emergency.
  • Manage daily customer shipping schedule.
  • Lead weekly customers meetings to address any open orders or concerns

FAQs

What are the main responsibilities of a Senior Manufacturing Planning Coordinator (Order Desk)?

The main responsibilities include monitoring order progress, resolving customer problems with deliveries, coordinating with production and warehouse teams, maintaining and tracking sales orders, managing urgent customer requests, and leading weekly customer meetings.

What are the key competencies required for this role?

The key competencies include fostering relationships with customers and internal teams, strong organizational skills, excellent troubleshooting abilities, ability to work independently and in a team environment, and strong communication skills.

What qualifications are required for this position?

A Bachelor's degree and a minimum of 2 years of related experience, or an advanced degree with limited experience, or equivalent work/training experience in customer service are required for this position.

What software skills are necessary for this role?

An individual should be an experienced user of the Microsoft Office Suite, have experience with a customer relationship management (CRM) tool, and ERP systems in order to perform effectively in this role.

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.