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Senior Market Manager, Experiences, Chicago

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Airbnb

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Chicago

AI generated summary

  • You need 8+ years in sales/account management, strong communication skills, CRM proficiency (Salesforce preferred), hospitality experience, and a passion for travel. Frequent travel required.
  • You will manage partner relationships, drive sales, optimize host accounts, analyze data, provide support, and represent the company at meetings and conferences in your region.

Requirements

  • 8+ years of experience in new sales, account management, and partner support
  • 2+ years of hospitality/travel industry experience is a plus
  • Strong time management and prioritization skills
  • Proven track record of being able to effectively work a leads pipeline or book of business
  • Proven skillsets at delivering sales growth
  • Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
  • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
  • Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
  • The ability to get things done with constantly changing priorities, projects, and deadlines
  • Able to travel to assigned markets (when business travel resumes)
  • Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
  • Proven experience working cross-functionally
  • Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
  • Well developed priorities and time management skills
  • Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives
  • Charismatic self-starter who is resourceful and self-sufficient
  • Fluency in English
  • Frequent travel is required for this role

Responsibilities

  • Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts
  • Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
  • Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region
  • Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts
  • Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
  • Hold regular optimization calls and business reviews with your partners
  • Develop strong and long-lasting partnerships
  • Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
  • Partner cross functionally to address optimization bottlenecks
  • Support host community programs in your region
  • Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
  • Audit supply quality in the field, addressing areas for improvement
  • Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
  • Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success
  • Prospect and onboard new, high-quality supply in your assigned geography
  • Experience designing regional sales plans
  • Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market

FAQs

What is the primary responsibility of the Senior Market Manager for Experiences in Chicago?

The primary responsibility is to manage supply health, quality, and growth in Chicago by overseeing professional host accounts and acquiring high-quality inventory.

What kind of experience is required for this position?

A minimum of 8+ years of experience in new sales, account management, and partner support is required, along with 2+ years of hospitality or travel industry experience being a plus.

Will travel be required for this role?

Yes, frequent travel is required for this role to support the assigned markets.

What tools or software should candidates be proficient in?

Candidates should be highly proficient in using CRM software, specifically with leads and opportunities; experience with Salesforce is a plus.

What type of skills are important for this position?

Strong time management, prioritization skills, excellent communication and presentation skills, and proficient quantitative skills are important.

Is there a requirement for fluency in any languages?

Yes, fluency in English is required.

How does Airbnb view inclusion and diversity in the hiring process?

Airbnb is committed to working with a broad talent pool and believes that diverse ideas foster innovation and engagement.

Is there a possibility of receiving bonuses or equity for this role?

Yes, this role may be eligible for bonuses, equity, benefits, and Employee Travel Credits.

What is the pay range for the Senior Market Manager position?

The pay range is $136,000 to $161,500 USD.

Where is this position required to be based?

This position needs to be based in Chicago, IL due to business demands.

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Airbnb

Airbnb is a community based on connection and belonging.

Travel & Leisure
Industry
5001-10,000
Employees
2007
Founded Year

Mission & Purpose

Airbnb is an online platform that connects travellers with unique lodging options and experiences offered by hosts worldwide. The company allows hosts to rent out their properties, whether it's a spare room, an entire house, or even an unusual accommodation like a treehouse or boat, to travellers seeking a more personalised and local experience. Airbnb's ultimate mission is to create a world where anyone can belong anywhere, fostering a sense of belonging and cultural exchange among travellers and hosts. Their purpose is to enable people to explore new places, immerse themselves in different cultures, and build connections with local communities while offering hosts an opportunity to share their spaces and stories. By facilitating peer-to-peer hospitality, Airbnb aims to make travel more accessible, authentic, and enriching for people from all walks of life, while contributing to economic opportunities and sustainable tourism in various destinations.

Benefits

  • Comprehensive health plans

  • Paid volunteer time

  • Healthy food and snacks

  • Generous parental and family leave

  • Learning and development

  • Annual travel and experiences credit