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Senior Marketing/Communications Specialist (Part-time) - Remote Opportunity (Eastern/EST Region)



11d ago

  • Job
    Expert Level
  • Marketing
  • $99.2K - $161.2K


  • A U.S. citizenship.
  • The ability to obtain and maintain a favorable National Agency Check (NACI)
  • A Bachelor’s degree from an accredited college or university in Marketing, Communications, Advertising/Public Relations, Journalism, Business, English, or related field.
  • 10-12 years of experience providing presentations to various military audiences, including large groups of over 200 participants.
  • To be proficient in Microsoft Office applications, especially MS Teams, WebEx and other web presentation/meeting tools.
  • Experience or familiarity with online and in-person meeting applications, online collaboration tools, and social media platforms.
  • The ability to multitask, manage competing priorities, and meet project deadlines.
  • An exceptional writing, spelling, grammar, and punctuation skills.
  • An effective presentation, communication, customer service, critical thinking, interpersonal, and problem-solving skills.
  • Self-disciplined with respect to remote work, available during core business hours for meetings and reach back, as well as able to work weekends on a regular basis.
  • To demonstrated experience collaborating in a team environment.
  • To be able to travel up to 75+%.
  • Ability to travel up to 3 weekends a month, and occasional holidays. Travel is also required periodically during the week.
  • Additional desired experience and skills:
  • Master’s degree from an accredited college or university.
  • Current or former Military Spouse or Veteran, with prior experience working with DoD and a thorough knowledge of various aspects of military life and benefits.
  • Experience working on a remote team.
  • Experience with the Microsoft Suite.
  • Located close to a major airport, to make travel more efficient and accessible.


  • Represent the MyServiceBenefits (MSB) program at various venues and conferences, conventions, training events, and other awareness opportunities that accomplish strategic communications tactics and strategies.
  • Present MyArmyBenefits and MyAirForceBenefits information to audiences ranging from 10 to over 200 participants on both virtual and in-person briefing events.
  • Brief audiences that include service members across the active and reserve components and all ranks, including senior leaders and sometimes VIPs.
  • Provide training to active and reserve component Retirement Services Officers on the websites, especially the financial planning calculators.
  • Be THE knowledge resource on all aspects of military benefits and retirement, including specific Army benefits and resources for retirement, including the calculation of retired pay, Survivor Benefit Plan (SBP) premiums, and survivor benefits estimates.
  • Assist Soldiers, Airmen, Guardians and their families with benefit calculations at supported events, both for regularly scheduled briefings as well as for other event opportunities.
  • Prepare required paperwork such as travel authorizations, executive summaries, expense reports, and event feedback as required prior to and following every supported event.
  • Create and update briefing slides tailored to specific audiences Conduct outreach to various military commands to create more briefing, presentation, and event opportunities for the schedule, helping to increase awareness among active-duty military members and their families.
  • Provide additional assistance as required to the marketing efforts of the team as needed, including idea input for social media posts and feedback from website users gathered at briefings and events.
  • Provide assistance to the technical team by testing site calculators and other features and functions.
  • Attend regular team meetings as required and collaborate with other team members using online applications such as MS Teams, Asana, and others.
  • Monitor military benefits-related media and track changes in law and regulations affecting benefits.
  • Be comfortable learning new applications and working with technology.
  • Work cross-functionally with multiple MSB teams on various efforts.
  • Travel at least twice per month, but also up to 4 times per month to conduct presentations and briefings to small and large groups of various audiences and stakeholders.


Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride