Senior Marketing Manager, Loyalty

SEPHORA

Jul 11

Applications are closed

Job
Full-time
Senior Level
Marketing
Toronto

Requirements

7+ years of marketing/advertising experience, ideally loyalty or retail experience preferred
2+ years people management experience
Proven track record to lead complex cross functional programs
You give meaning to data -Excel, Smartsheet, PowerPoint and data analytics tools, including Tableau and Adobe Analytics
Effective communication skills, both written and verbal
Exceptional organizational and time management skills; ability to juggle priorities
Can-do positive attitude and a roll-up-your-sleeves approach
Personable and flexible with demands and changes in business
Passion for Sephora, our programs, clients, beauty associates and marketing

Responsibilities

Serve as the expert and loyalty thought-leader for the Beauty Insider program in Canada, through data and insights, actively engaging, advocating in meetings and communicate effectively with cross-functional teams in a high matrixed organization
Manage the holistic Beauty Insider programming calendar, inclusive of both leveraged and local activities
Understand promo performance to meet business needs (sales and other) and develop learning agendas to optimize/evolve programs
Ensure technology projects impacting loyalty programs are receiving appropriate business input and visibility for Canadian team
Management of the Rewards Bazaar through strategy, influence, partnerships, coordination, planning, forecasting and collaboration from cross-functional teams
Keep a strong pulse on Industry-wide program and offering trends
Work in collaboration with Analytics to support forecast and business inputs for monthly budget reviews; providing promotional benchmarks and inputs to analytics for promotion and sampling sales forecast creation
Develop and update reports, evaluate and present results and effectiveness on a monthly, quarterly and annual cadence as required; conduct program hindsights and generate insights based on results
Monitor and report on project milestones and timelines, as well as coordinate the development, discussion, and approval of corrective action and/or contingency plans
Manage sampling programs and strategy by partnering with Inventory, Logistics, Merchandising, E-commerce and other key functions as required
Manage brand relationships and oversee the sourcing of samples for the Canadian business in partnership with Brand Marketing & Merchandising
Coordinate with Compliance team to ensure legal compliance for all Canadian promotional campaigns
Development of your direct and indirect team, establishing clear goals for career pathing and assign projects and tasks

FAQs

What type of employment is offered for the Senior Marketing Manager, Loyalty position?

The position is a full-time employment opportunity.

Where is the job located?

The job is located at 160 Bloor Street East, 11th Floor, Toronto, ON.

What is the working model for this role?

The role operates on a hybrid working model.

What will be my main responsibility as a Senior Marketing Manager, Loyalty?

You will lead and manage all initiatives for the Beauty Insider Program in Canada, driving both retail and e-commerce business.

Who will I report to in this role?

You will report to the Senior Director, Loyalty & Marketing Operations.

What are some key tasks involved in this role?

Key tasks include managing the Beauty Insider programming calendar, analyzing promotional performance, overseeing technology projects, managing collaborations for the Rewards Bazaar, and coordinating with various cross-functional teams.

What qualifications are required for this position?

Candidates should have 7+ years of marketing/advertising experience, preferably in loyalty or retail, along with 2+ years of people management experience.

What skills are essential for being successful in this role?

Essential skills include effective communication (both written and verbal), organizational and time management skills, and proficiency in data analysis tools such as Excel and Tableau.

What is the company culture like at Sephora Canada?

Sephora Canada promotes a unique culture with passionate individuals and values inclusivity and diversity within the workplace.

Are there any benefits or perks associated with the position?

Yes, benefits include access to a well-being program, flexible holidays, employee assistance programs, matched donations for charitable causes, discounts with brand partners, and free product gifts throughout the year.

What commitment does Sephora Canada have towards equal opportunity?

Sephora Canada is committed to being inclusive and diverse, ensuring equal opportunity in employment and advancement for all candidates and employees, regardless of various diversity dimensions.

Will I have the opportunity to develop my team in this role?

Yes, you will be responsible for the development of your direct and indirect team, establishing clear goals for career pathing, and assigning projects and tasks.

How will I be expected to utilize data in this role?

You will be expected to translate data and insights to enhance clients' experiences, inform promotional strategies, and support forecasting and business inputs for budget reviews.

SEPHORA

Reimagine your future, with Sephora

Retail & Consumer Goods

Industry

10,001+

Employees

1969

Founded Year

Mission & Purpose

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection. Beautifying people’s lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.