Senior Medical Secretary - Paediatric Respiratory

University Hospitals Bristol and Weston NHS Foundation Trust

Jul 10

Applications are closed

Job
Full-time
Senior Level
Healthcare
£25.1K - £27.6K
Bristol

Requirements

Effective and polite manner when dealing with people, both face to face and on the phone
Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Ability to work effectively in a busy team, adjust to change and motivate others
Ability to work independently, managing own workload, whilst providing supervision and support to others
Confidence to handle difficult conversations with patients, relatives and carers
Ability to adapt to use new computer packages and programmes
Effective organisational skills
Good IT skills including Microsoft packages
Attention to detail
Ability to deal with non-routine issues on own initiative
Supportive
Respectful
Innovative
Collaborative
Clerical/administrative experience/Secretarial
Understanding of specialist medical terminology
Experience of dealing with the public, both on the telephone and in person
Knowledge of NHS policies and/or procedures
Desirable criteria
Previous NHS experience
Education and Qualifications
Essential criteria
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Qualified in word processing or audio typing (or equivalent)
Business and Administration Level 3 NVQ or equivalent experience

Responsibilities

Communication:
To act as a point of contact for queries from clinical and non-clinical staff
Liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
Returning calls promptly and keeping callers updated with information in an effective and efficient way
Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Organising and Planning:
Checking and sorting investigation reports and passing information on to clinical team as required
Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken

FAQs

What is the job title for this position?

The job title is Senior Medical Secretary - Paediatric Respiratory.

What is the work schedule for this role?

The position is for 35 hours per week.

Where will the successful candidate be working?

The successful candidate will be working at the Bristol Royal Hospital for Children, specifically within the Paediatric Respiratory Department.

What qualifications or experience are preferred for this role?

The ideal candidate will have a range of secretarial/PA experience, preferably in a hospital environment, although other administrative/PA experience will be considered.

What skills are essential for this role?

Essential skills include excellent organisational and interpersonal abilities, communication skills, the ability to manage and prioritise workload, and proficiency in Microsoft Office 365, proofreading, and audio typing.

What type of environment will the successful candidate be working in?

The role will be in a busy and sometimes demanding environment, requiring teamwork within a multidisciplinary team.

How important are communication skills for this position?

Communication skills are very important, as the role involves dealing with patients, relatives, and healthcare professionals both over the phone and face-to-face.

What is the date planned for the interview?

Interviews are planned to be held remotely on Thursday, 1 August 2024.

What responsibilities does this position entail?

Responsibilities include acting as a contact for queries, liaising with clinical and clerical teams, managing correspondence, monitoring digital dictation, and providing key performance indicator information to the Line Manager.

What values does University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) uphold?

UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and aims to recruit a diverse workforce that represents the local population.

Is there an emphasis on inclusivity in this job posting?

Yes, the Trust actively works towards a diverse workforce and is committed to designing services around the needs of individual patients and their families.

University Hospitals Bristol and Weston NHS Foundation Trust

UHBW NHS Foundation Trust is a dynamic and thriving group of hospitals in the heart of Bristol and Weston.

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Mission & Purpose

We are University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). One of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. The Trust has many and varied career opportunities for you to choose from. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston-super-Mare, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge. With strong links to the University of Bristol and University of West of England we are the major medical research and training centre in the region, using findings to continually improve our patient care and attracting the highest caliber clinical staff from across the UK. Follow our page and become part of our story.