FAQs
What is the primary responsibility of a Senior Operations Associate at Gopuff?
The primary responsibility of a Senior Operations Associate is to lead the warehouse team during shifts, ensuring high operational standards and a smooth delivery experience for customers.
What kind of experience is preferred for this position?
We prefer candidates with experience working in a restaurant, retail, or warehouse environment.
What software skills are required for this role?
A general working knowledge of basic web-based software applications, such as Microsoft Office and Google Workspace, is required.
What are the working hours for this position?
Senior Operations Associates must be flexible and available to cover shifts during operational hours, which range from 7 AM to 3 AM.
Does Gopuff offer benefits to its employees?
Yes, Gopuff offers benefits including holiday and sick pay, a weekly pay cycle, and career growth opportunities.
How does Gopuff handle health and safety compliance?
Senior Operations Associates support onsite health and safety compliance and testing as part of their responsibilities.
Is training provided for new team members?
Yes, part of the role involves training new team members and ensuring they are confident in processes and products.
Can I expect a focus on inventory management in this role?
Yes, managing stock, conducting cycle counts, and minimizing out-of-stock products are key responsibilities of the Senior Operations Associate.
Does Gopuff promote diversity and inclusion in the workplace?
Yes, Gopuff is committed to an inclusive workplace and does not discriminate based on any characteristics protected by applicable laws.
What is the importance of customer communication in this role?
Effective communication with customers is essential for issue resolution, particularly when dealing with substituted or out-of-stock items.