Logo of Huzzle

Home

Matches

Explore

Manage

Senior Operations Associate

image

Gopuff

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
  • Bristol
  • Quick Apply

AI generated summary

  • You need experience in a restaurant, retail, or warehouse, knowledge of web-based software, strong work ethic, effective communication, flexibility for shifts, and a positive, team-oriented attitude.
  • You will lead the warehouse team, train new members, ensure accurate picking and packing, manage delivery partners, resolve issues, oversee inbound goods, maintain stock, and ensure compliance.

Requirements

  • You have experience working in a restaurant, retail or warehouse environment
  • General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google Workspace)
  • Strong work ethic, punctual, responsible and honest
  • Effective communication skills
  • Organised, team-oriented, positive attitude and helpful
  • Flexible and available to cover shifts during operational hours (7am - 3am)

Responsibilities

  • - Leading: showing the warehouse team how it’s done, leading by example and being responsible for the management of Staff on shift. Training new team members and being confident on process and product
  • - Picking and packing: accurately pick and pack items on a per order basis for dispatch to customers
  • - Delivery Partners: Support with managing the Delivery Partners to ensure a slick delivery experience
  • - Issue resolution: Contacting customers for substituted or out-of-stock items
  • - Goods Inbound: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
  • - Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
  • - Warehouse management: keep the warehouse compliant, clean, organised and aligned with Operating Standards
  • - Health and Safety: Supporting Onsite Health & Safety compliance and testing

FAQs

What is the role of the Senior Operations Associate at Gopuff?

The Senior Operations Associate leads the team during shifts, manages staff, oversees picking and packing, supports delivery partners, resolves issues, manages stock, and ensures compliance with health and safety standards.

What qualifications are required for the Senior Operations Associate position?

Applicants should have experience working in a restaurant, retail, or warehouse environment, possess general knowledge of web-based software applications, and demonstrate a strong work ethic, effective communication skills, and a team-oriented attitude.

What are the operational hours for this position?

The operational hours are from 7 am to 3 am, and flexibility to cover shifts during these hours is required.

What benefits does Gopuff offer for this position?

Benefits include holiday and sick pay, a weekly pay cycle, and opportunities for career growth.

Is there an emphasis on health and safety in this role?

Yes, supporting onsite health and safety compliance and testing is a responsibility of the Senior Operations Associate.

How does Gopuff approach diversity in hiring?

Gopuff is committed to an inclusive workplace and does not discriminate based on various protected characteristics. They encourage qualified individuals from diverse backgrounds to apply.

What kind of team culture can I expect at Gopuff?

Gopuff emphasizes a positive, team-oriented culture where employees are encouraged to lead by example, support each other, and maintain high operational standards to deliver exceptional service to customers.

Are there opportunities for advancement in this role?

Yes, Gopuff offers career growth opportunities for those in the Senior Operations Associate position.

Gopuff

Groceries, Alcohol, Home Essentials & more. Order in seconds, delivered in minutes.

Technology
Industry
5001-10,000
Employees
2013
Founded Year

Mission & Purpose

Groceries, Alcohol, Home Essentials & more. Order in seconds, delivered in minutes. Gopuff is the go-to instant commerce platform, fulfilling consumers’ evolving, everyday needs. With an unmatched assortment that includes cleaning and home products, medicine, pet care, office supplies, beauty and wellness items, baby products, food and drinks, local brands, as well as alcohol and fresh prepared food in some markets, Gopuff brings a unique, reliable and magical experience to customers around the world. Founded in 2013 by co-founders and co-CEOs Rafael Ilishayev and Yakir Gola, Gopuff created the instant needs category and continues to build the rails that define the future of commerce. To learn more, visit www.gopuff.com.