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Senior Operations Associate, Rider Onboarding & Compliance

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Deliveroo

20d ago

  • Job
    Full-time
    Mid & Senior Level
  • Business, Operations & Strategy
  • London

AI generated summary

  • You should be enthusiastic, curious, and prioritise effectively. Able to explain complex processes clearly and push for continuous improvements.
  • You will oversee global projects, work on process improvements, analyze data, manage vendors, and be the advocate for riders at Deliveroo.

Requirements

  • Enthusiastic, able to remove barriers & bottlenecks
  • Curious, thoughtful, and happy to question the status quo. Keep pushing for further improvements
  • Know how to prioritise - the ability to determine what needs immediate attention and is of the highest value, while keeping partners informed
  • Able to explain complex processes to a range of partners in a way that can paint a clear picture, helps us solve a problem, get executive support, or train new team members

Responsibilities

  • You will help build large-scale global projects related to rider onboarding and compliance pipelines and process standardisation.
  • As part of the Rider Services Centre, you will work with the Delivery Operations team and local markets on projects, focused on execution excellence, process improvements, and new compliance initiatives.
  • Use analytics to identify areas for improvement and oversee data-driven solutions to increase conversion and velocity at which our applicants become riders.
  • You will be an important touch point for our vendors: improving how we communicate, managing weekly planning, and ensuring targets are met.
  • Analyse root causes of operational malfunctions and provide solutions.
  • Daily involvement in our Rider Supply and Rider Compliance team processes.
  • Liaise with our partners, developing ways to communicate data in a clear and efficient format
  • Be the Rider advocate - our focus is not only on internal goals but on being the voice of the riders to give them the best possible experience with Deliveroo
  • Have a measurable impact on important metrics in Rider Operations: Compliance process adherence & Improve quality score

FAQs

What are the key responsibilities of a Senior Operations Associate, Rider Onboarding & Compliance at Deliveroo?

The key responsibilities include building large-scale global projects related to rider onboarding and compliance, working on process improvements and new initiatives, using analytics to identify areas for improvement, liaising with partners, being the voice of the riders, and having a measurable impact on important metrics in Rider Operations.

What are the core competencies required for this role?

The core competencies include being enthusiastic, able to remove barriers & bottlenecks, curious and thoughtful, able to prioritize effectively, and being able to explain complex processes clearly to different partners.

What are some of the benefits offered by Deliveroo for this role?

Some of the benefits include 25 days holiday, paid bank holidays, pension, life, health & dental insurance, Deliveroo Plus subscription, discounted gym subscription, employee assistance program, cycle-to-work scheme, company-paid team meals and nights out, and online learning courses.

Why should someone consider working at Deliveroo?

Deliveroo is a technology-driven company at the forefront of the fastest-growing industry in the world. They offer a dynamic work environment, value autonomy, and are always looking for new ideas. They prioritize employee welfare and offer a range of benefits in various areas.

We’re a food company, aiming to be the food company. Fancy joining that mission?

Retail & Consumer Goods
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

Deliveroo is an online food delivery platform that connects customers with a wide range of restaurants and food establishments. Through their website and mobile app, customers can browse menus, place orders, and have their favourite meals delivered directly to their doorstep. Deliveroo's ultimate mission is to provide convenient and efficient food delivery services, giving customers access to a diverse selection of cuisines from local restaurants. Their purpose is to support restaurants and food vendors by expanding their reach and customer base, enabling them to thrive in the digital age and compete in the increasingly competitive food delivery market. Deliveroo aims to enhance the overall dining experience for customers while helping restaurant partners grow their business and adapt to evolving consumer preferences.

Culture & Values

  • Live and Breathe our Marketplace

  • Play to Win

  • Celebrate Difference

  • Champion Big and Small Innovations

  • Obsess about Operational Excellence

  • Be Curious and Intellectually Honest