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Senior Operations Leader

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Actalent

15d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
  • Raleigh

AI generated summary

  • You need 8+ years in operations management, hands-on NOC experience, strong communication, leadership skills, solution-based thinking, Scrum/Agile experience, and familiarity with Ansible/Python preferred.
  • You will enhance NOC efficiency, evaluate tools, lead operational testing, manage teams, document analyses, support customers, and streamline processes utilizing automation and Agile methodologies.

Requirements

  • CHANGE/OPERATIONAL MANAGEMENT—ensuring new systems or pods follow alert onboarding processes; running operational readiness testing for new services—the team does the testing, monitoring, and running properly, and they launch for the customer.
  • NOC ENVIRONMENT “hands-on experience”
  • STRONG COMMUNICATION- speaking and documentation “They do a lot of documentation for root cause analysis for their customers.”
  • LEADERSHIP- leading a team in India and the US
  • SOLUTION-BASED THINKING- solution-oriented when speaking with the customer or leadership; ability to provide feedback.
  • API—Look at API and metric reporting. “We are looking into new tools for API and Metric reporting to make things more efficient and streamline the process.” The Candidate does not need to have API experience.
  • A DEGREE IS NOT REQUIRED; EQUIVALENT EXPERIENCE IS- 8+ years’ experience.
  • ANSIBLE, PYTHON- automation (preferred but not required), and Jenkins. “It would make the role easier for the candidate but not required”- nice to have!
  • SCRUM/AGILE EXPERIENCE- must have. 3 week sprints!

Responsibilities

  • - NOC operations team: automated and facilities change for the NOC.
  • - We figure out ways to make the NOC more efficient. We must be extremely efficient, using one-touch tools.
  • - WebEx-building automation for tools.
  • - Work in, around, or knowledge of the NOC environment.
  • - We get problems, and we provide solutions.
  • - Tools - evaluate tools for the NOC team; monitoring and alerting; evaluate new tools; someone who can evaluate operation tools.
  • - What operational tools are you evaluating?
  • - Proof of concepts- big panda- monitoring tools, install and hand off.
  • - Upfront work, write the code, and work with the vendor to get it launched.
  • - Administrate the tool once launched (monitoring, KPI and Metrics reporting, looking at new tools and user measurement for our leadership).
  • - Supporting multiple customers; Cisco teams working together across multiple accounts.
  • - Change/Operational Management—ensuring new systems or pods follow alert onboarding processes; running operational readiness testing for new services—the team does the testing, monitoring, and running properly, and they launch for the customer.
  • - Run operational readiness testing for new services- the team does the testing, monitoring, and running properly, and they launch for the customer.
  • - NOC Environment “hands-on experience”.
  • - Strong Communication- speaking and documentation “They do a lot of documentation for root cause analysis for their customers.”
  • - Leadership- leading a team in India and the US.
  • - New candidate will need to understand how to bring in new talent to the team.
  • - Solution-based thinking- solution-oriented when speaking with the customer or leadership; ability to provide feedback.
  • - API—Look at API and metric reporting. “We are looking into new tools for API and Metric reporting to make things more efficient and streamline the process.” The Candidate does not need to have API experience.
  • - Ansible, Python- automation (preferred but not required), and Jenkins. “It would make the role easier for the candidate but not required”- nice to have!
  • - Scrum/Agile experience- must have. 3 week sprints!

FAQs

What is the primary focus of the Senior Operations Leader role?

The primary focus of the Senior Operations Leader is to enhance the efficiency of NOC operations by evaluating and implementing operational tools, managing processes for new systems, and leading a team across multiple accounts.

What qualifications are required for this position?

A degree is not required; however, equivalent experience of 8+ years in operations, preferably with NOC experience, is necessary. Strong communication and leadership skills are also essential.

Is hands-on experience in a NOC environment mandatory?

Yes, hands-on experience in a NOC environment is a must-have for this role.

What programming or automation skills are preferred for this position?

Skills in Ansible, Python, and Jenkins are preferred but not strictly required for the role.

What is the expected project management methodology experience for applicants?

Candidates must have experience with Scrum/Agile methodologies, specifically being able to manage projects in 3-week sprints.

Does the role involve working with APIs?

The role involves looking into new tools for API and metric reporting, but prior API experience is not a requirement for candidates.

What type of testing will the Senior Operations Leader oversee?

The Senior Operations Leader will oversee operational readiness testing for new services, ensuring that the systems are properly monitored and function before being launched for customers.

What kind of leadership experience is required for this position?

Candidates should have experience in leading teams, particularly with the capacity to bring in new talent and manage team dynamics across the U.S. and India.

What does the documentation process entail in this role?

The documentation process involves creating root cause analyses and other relevant documentation for customers, ensuring thorough communication and documentation practices.

Is there a diversity and inclusion policy at Actalent?

Yes, Actalent has a strong commitment to diversity, equity, and inclusion, ensuring all hiring and workplace practices promote a diverse and inclusive environment.

Actalent

An Engineering and Sciences Services Company | People to Possible

Human Resources
Industry
5001-10,000
Employees

Mission & Purpose

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent’s global footprint and flexible delivery models ensure access to specialized talent where and when you need it. We promote consultant engagement through professional development and provide experiences to ensure continuous learning. Our people are the difference. Our expertise spans capabilities in engineering including product and manufacturing, systems and software, construction management, environmental, architecture and civil; and power and utilities. We focus on sciences capabilities in laboratory sciences, healthcare, and clinical research. Actalent is an operating company of Allegis Group, the global leader in talent solutions.