FAQs
What are the primary responsibilities of the Senior Operations Manager?
The primary responsibilities include developing and executing strategy, driving sales growth, ensuring client satisfaction, managing food service operations, and delivering financial results.
What qualifications are needed for this position?
A degree (or equivalent supervisory experience) in Food Service Management, Hospitality, Business Administration, or a related field, along with a minimum of 1-3 years of proven experience is required.
Is there a focus on team development in this role?
Yes, the role emphasizes providing ongoing opportunities for development, learning, and recognition to engage and enable team members.
How does the Senior Operations Manager ensure compliance with purchasing?
The Senior Operations Manager ensures purchasing compliance at the vendor and SKU level and accounts for all non-compliant spending while achieving sustainability objectives.
What is the approach towards client engagement in this position?
The Senior Operations Manager engages clients and key service users through ongoing and frequent interactions, meetings, and account activities.
Does this role involve managing budgets?
Yes, the role involves budgeting, forecasting, and monitoring net income after expenses, with influence on the allocation of company resources.
How is safety prioritized in this position?
The Senior Operations Manager drives a culture of safety by implementing safety, quality, and service excellence standards across the organization.
What tools will the Senior Operations Manager be using?
The Senior Operations Manager will utilize key operational tools and ensure their consistent and accurate use by monitoring the local operating system.
What strategies are in place for talent retention?
Talent retention is promoted by fostering inclusion, leveraging differences, and providing meaningful feedback and coaching to team members.
Is previous experience in food service management necessary?
Yes, prior experience in food service management or a related field is necessary to ensure effective leadership and management in this role.