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Senior Operations Manager

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Aramark

22d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    Business, Operations & Strategy
  • Cork

AI generated summary

  • You need a degree in Food Service Management, Hospitality, Business Administration, or a related field, along with 1-3 years of proven experience in a supervisory role.
  • You will drive sales growth, manage client relationships, oversee operations and staffing, ensure compliance, monitor financial outcomes, and foster team development and safety culture.

Requirements

  • Degree (or equivalent supervisory experience) in Food Service Management, Hospitality, Business Administration, or other related field, plus a minimum of 1-3 years proven experience.

Responsibilities

  • Accurately sets and leads client objectives/priorities and customer needs to drive sales growth and raise client retention including Client Business Review
  • Utilizes Proactive Pricing to achieve the unit’s growth targets by executing on contractual pricing rights
  • Engages clients and key service users through ongoing and frequent interactions, meetings and account activities
  • Executes on quality and innovation by finding opportunities to implement new products and services
  • Serves as a customer advocate
  • Delivers on food and labor targets by using the applicable tools and processes to proactively lead financial outcomes, operational indicators and behaviors.
  • Develops and deploys tailored and balanced operating plans to achieve financial targets and meet the overall needs of the client
  • Runs labor scheduling, staffing and employee training to deliver labor improvements and provide high quality services and products
  • Ensures purchasing compliance at the vendor and SKU level, understand and account for all non-compliant spend, and achieve local and enterprise sustainability objectives
  • Ensures consistent, accurate use of key Operational Tools and closely monitors and spot checks accurate use of the local operating system
  • Reduces time to fill and voluntary turnover by utilizing sophisticated and simplified recruiting and hiring strategies
  • Provides ongoing opportunities for development, learning and recognition to engage and enable team members
  • Drives a culture of Safety through the implementation of all safety, quality and service excellence standards
  • Retains talent by promoting inclusion and leveraging differences
  • Supports and guides team members through meaningful feedback and ongoing coaching
  • Fully improves contract terms to deliver Growth and Margin targets
  • Conducts period inventory
  • Ensures timely and accurate payment through effective management of A/R
  • Leads and maintains account records that follow Aramark, government, and accrediting agency standards
  • Budgets, forecasts and monitors the net income after expenses, with direct influence on allocation of company resources

FAQs

What are the primary responsibilities of the Senior Operations Manager?

The primary responsibilities include developing and executing strategy, driving sales growth, ensuring client satisfaction, managing food service operations, and delivering financial results.

What qualifications are needed for this position?

A degree (or equivalent supervisory experience) in Food Service Management, Hospitality, Business Administration, or a related field, along with a minimum of 1-3 years of proven experience is required.

Is there a focus on team development in this role?

Yes, the role emphasizes providing ongoing opportunities for development, learning, and recognition to engage and enable team members.

How does the Senior Operations Manager ensure compliance with purchasing?

The Senior Operations Manager ensures purchasing compliance at the vendor and SKU level and accounts for all non-compliant spending while achieving sustainability objectives.

What is the approach towards client engagement in this position?

The Senior Operations Manager engages clients and key service users through ongoing and frequent interactions, meetings, and account activities.

Does this role involve managing budgets?

Yes, the role involves budgeting, forecasting, and monitoring net income after expenses, with influence on the allocation of company resources.

How is safety prioritized in this position?

The Senior Operations Manager drives a culture of safety by implementing safety, quality, and service excellence standards across the organization.

What tools will the Senior Operations Manager be using?

The Senior Operations Manager will utilize key operational tools and ensure their consistent and accurate use by monitoring the local operating system.

What strategies are in place for talent retention?

Talent retention is promoted by fostering inclusion, leveraging differences, and providing meaningful feedback and coaching to team members.

Is previous experience in food service management necessary?

Yes, prior experience in food service management or a related field is necessary to ensure effective leadership and management in this role.

Reach For Remarkable

Travel & Leisure
Industry
10,001+
Employees
1939
Founded Year

Mission & Purpose

Aramark proudly serves the world’s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world with food, facilities, and uniform services. Because our culture is rooted in service, our employees strive to do great things for each other, our partners, our communities, and our planet.