FAQs
What is the role of a Senior Operations Manager at Zalando?
The Senior Operations Manager is responsible for managing and improving the operational performance of the network, acting as the interface between Merchants and various internal stakeholders, and supporting operational insights for internal teams.
What qualifications are preferred for this position?
A degree in Logistics, Supply Chain, Engineering, Business Administration, or similar fields is preferred, along with demonstrable work experience in fulfillment services or contract logistics, particularly in 3PL operations.
What skills are necessary for this role?
Excellent analytical skills, experience with performance KPIs, great negotiation skills, and strong communication skills in English and/or German are necessary. A solution-minded approach and the ability to work well with diverse teams are also important.
Is there a focus on diversity and inclusion at Zalando?
Yes, Zalando values diversity and inclusion highly and believes that a diverse team is a stronger team. They actively promote an inclusive hiring process and workplace environment.
Does Zalando offer benefits for employees?
Yes, Zalando offers various benefits, including an employee shares program, discounts on fashion and beauty products, paid volunteering days, a hybrid working model, health and wellbeing options, and mental health support.
How many vacation days do employees receive?
Employees receive 27 days of vacation a year (for Zalando SE).
Can employees work from abroad?
Yes, employees can work from abroad for up to 30 working days a year.
Is relocation assistance available for new hires?
Yes, relocation assistance is available, subject to prior agreement.
What kind of initiatives will the Senior Operations Manager be responsible for?
The Senior Operations Manager will proactively identify and drive performance improvement initiatives within the network and optimize the Supply Chain by addressing operational challenges.
Are there accommodations available during the hiring process?
Yes, candidates are encouraged to inform Zalando of any accommodations they may need to support their hiring process.