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Senior Operations Manager (all genders)

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Zalando

7d ago

  • Job
    Full-time
    Senior Level
  • Logistics
    Business, Operations & Strategy
  • Berlin

AI generated summary

  • You should have experience in fulfillment services or 3PL, a relevant degree, strong analytical and negotiation skills, and excellent communication in English/German. Team player needed.
  • You will drive performance improvements, optimize supply chains, consult internal teams, and manage daily communication with Merchants and logistics teams for smooth operations.

Requirements

  • Your work experience should be demonstrable from a solution-minded environment in fulfillment services or contract logistics, including previous experience in 3PL operations.
  • Degree in the fields of Logistics, Supply Chain, Engineering, Business Administration or similar fields.
  • You have excellent analytical skills and can identify problems based on data. You have experience working on- and with performance KPIs and establish and follow improvement plans.
  • You are experienced in working with external stakeholders and have great negotiation skills, are passionate about providing excellent operational support, and ensuring high service levels to our Merchants.
  • Great communication skills Excellent level in English and/or German communication skills (verbal and written).
  • Team player, who enjoys working with a diverse and open-minded team.

Responsibilities

  • Proactively identify and drive performance improvement initiatives within our network, while ensuring a smooth operational journey for our Merchants.
  • Optimize the Supply Chain of us and our Merchants by deep diving into operational challenges and deriving solutions.
  • Establishing a value adding proposition for internal teams by offering detailed consultancy and support into optimization potential.
  • Working with various stakeholders to ensure successful operational day-to-day running of ZEOS Logistics Operations.
  • Handle the daily contact with our Merchants, internal supply chain teams and Logistics Centers.

FAQs

What is the role of a Senior Operations Manager at Zalando?

The Senior Operations Manager is responsible for managing and improving the operational performance of the network, acting as the interface between Merchants and various internal stakeholders, and supporting operational insights for internal teams.

What qualifications are preferred for this position?

A degree in Logistics, Supply Chain, Engineering, Business Administration, or similar fields is preferred, along with demonstrable work experience in fulfillment services or contract logistics, particularly in 3PL operations.

What skills are necessary for this role?

Excellent analytical skills, experience with performance KPIs, great negotiation skills, and strong communication skills in English and/or German are necessary. A solution-minded approach and the ability to work well with diverse teams are also important.

Is there a focus on diversity and inclusion at Zalando?

Yes, Zalando values diversity and inclusion highly and believes that a diverse team is a stronger team. They actively promote an inclusive hiring process and workplace environment.

Does Zalando offer benefits for employees?

Yes, Zalando offers various benefits, including an employee shares program, discounts on fashion and beauty products, paid volunteering days, a hybrid working model, health and wellbeing options, and mental health support.

How many vacation days do employees receive?

Employees receive 27 days of vacation a year (for Zalando SE).

Can employees work from abroad?

Yes, employees can work from abroad for up to 30 working days a year.

Is relocation assistance available for new hires?

Yes, relocation assistance is available, subject to prior agreement.

What kind of initiatives will the Senior Operations Manager be responsible for?

The Senior Operations Manager will proactively identify and drive performance improvement initiatives within the network and optimize the Supply Chain by addressing operational challenges.

Are there accommodations available during the hiring process?

Yes, candidates are encouraged to inform Zalando of any accommodations they may need to support their hiring process.

Europe’s leading online platform for fashion and lifestyle.

Retail & Consumer Goods
Industry
10,001+
Employees
2008
Founded Year

Mission & Purpose

Zalando is a leading European online platform for fashion and lifestyle, offering a wide range of clothing, footwear, accessories, and beauty products from various brands. Their ultimate mission is to provide customers with a seamless and inspiring shopping experience, blending fashion with technology to create innovative solutions. The purpose of Zalando is to revolutionise the fashion industry by offering a diverse and inclusive shopping environment where customers can discover and purchase the latest trends and styles conveniently online. They aim to empower people to express their individuality through fashion while fostering sustainability and ethical practices within the industry.