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Senior People Solutions Manager

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Concentrix

18d ago

  • Job
    Full-time
    Expert Level
  • People, HR & Administration
  • Cape Town

AI generated summary

  • You need a Bachelor's degree, 10+ years of experience, strong business acumen, excellent communication skills, attention to detail, and the ability to mentor and lead teams effectively.
  • You will manage HR admin tasks, provide high-quality support, resolve employee issues, implement people strategies, lead a team, analyze metrics, and ensure compliance with policies and practices.

Requirements

  • Bachelor's Degree in related field from a four-year college or university with 10+ Years of Experience (with 2-4 years of Progressive Mgmt Experience) strongly recommended
  • Demonstrated ability to comprehend, analyze, and interpret.
  • Solid understanding of the organization's business operations and industry.
  • Demonstrated business acumen.
  • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team.
  • Excellent attention to detail.
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement.
  • Demonstrated ability to mentor, coach and provide direction to a team of employees.
  • Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment.
  • Advanced Microsoft Office skills.
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates.

Responsibilities

  • The Sr. Manager, People Solutions is responsible for assisting with day-to-day Human Resources administrative matters.
  • Provide high quality HR services to internal customers.
  • Resolve administration requests from employees, via email, ticketing and phone.
  • Represent all HR disciplines and perform specialized HR activities including onboarding, offboarding, company benefits support, employment and employee relations.
  • Lead, design, evaluate, analyze, and implement all People Solutions activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management to drive execution of PS and business strategy.
  • Serve as a trusted advisor to management, through cross-departmental partnerships, regarding team member performance, management practices, human resource policies, talent management, and compensation.
  • Develop and implement a strong people strategy, engaging with stakeholders, COE to ensure buy in and value add.
  • Lead a team of PS Professionals in processing and responding to complex employee concerns and coordinate with appropriate stakeholders, as necessary, may manage escalated concerns or highly-sensitive issues raised by team.
  • Responsible guiding team through the interpretation of people policies, best practices, resources and tools, to provide innovative, creative, and proactive Human Resources solutions in alignment with the organization's overall strategies.
  • Facilitate PS learning sessions, including but not limited to performance management practices, human resource policies, talent management, talent sourcing practices, resource allocation, succession planning, and compensation; may present PS training programs to Leadership Teams.
  • Direct team in providing comprehensive analysis of various types of key People Solutions metrics and consult with management and provide recommendations on effective decision making; develop clear visuals to communicate findings.
  • Oversee and may conduct investigations on workplace situations and prepare documentary requirements for labor-related cases; with a focus on issue resolution within assigned region. Manage and facilitate the development of People Solutions communication materials and tools to support the launch of new processes, systems, and technology as needed.
  • Proactively maintain and apply working knowledge of progressive People Solutions practices, to evaluate programs against trends and advancements and develop recommendations and drive execution of changes and improvements to address business issues.
  • Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization.

FAQs

What is the primary role of a Senior People Solutions Manager?

The primary role is to assist with day-to-day Human Resources administrative matters, providing high-quality HR services and resolving administrative requests from employees.

What qualifications are required for this position?

A Bachelor's Degree in a related field and 10+ years of experience, including 2-4 years of progressive management experience, are strongly recommended.

What skills are important for a Senior People Solutions Manager?

Important skills include strong analytical abilities, business acumen, customer service disposition, attention to detail, initiative, and excellent communication skills.

What will I be responsible for regarding employee relations?

You will guide and support management on complex and high-risk employee relations issues and coordinate the response to complex employee concerns.

Is this position based in Cape Town?

Yes, the position is located in Cape Town at 18 Main Rd, Claremont, Cape Town, 7708.

What type of team will I be leading?

You will lead a team of People Solutions Professionals who are responsible for processing and responding to complex employee concerns and handling escalated issues.

How will this position contribute to the organization?

This position will contribute by developing and implementing strong people strategies, facilitating learning sessions, and driving execution of People Solutions and business strategies.

Are there opportunities for professional development in this role?

Yes, there are opportunities, as the role involves mentoring, coaching, and providing direction to a team, along with facilitating training programs for leadership teams.

What software skills are necessary for this role?

Advanced Microsoft Office skills are necessary for this role to perform various analytical and communication tasks effectively.

Is a high level of communication required in this position?

Yes, excellent written and verbal communication skills are vital for effectively presenting information to internal and external associates.

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Concentrix

Consulting
Industry
10,001+
Employees

Mission & Purpose

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.