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Senior Product Manager



12d ago

  • Job
    Senior (5-8 years)
  • Product
  • London

AI generated summary

  • You need 5-8 years of product management experience in a SaaS company, strong customer empathy, AI technology expertise, data-driven mindset, collaborative skills, exceptional communication, and a continuous learning mindset.
  • You will lead a team in developing digital conversational help strategies, analyzing market trends, and driving execution of compelling customer experiences. Collaborate with cross-functional teams to deliver omnichannel, personalized solutions for customers.


  • Bachelor’s degree or equivalent work experience 5-8 years of product management experience.
  • Experience working for a SaaS high growth company, reimagining customer experiences.
  • Deep customer empathy with proven ability to deliver simple, elegant solutions to customer pain points.
  • Experience leading digital conversational experiences (both voice & text) Bringing AI technologies to market in large-scale products a plus.
  • Superb skills in translating business priorities into initiatives and establishing clear roadmaps driving experimentation and action.
  • Data driven mindset. Proficiency in analyzing data and drawing key insights and opportunities informing product decisions.
  • Ability to work in a highly collaborative environment, influence without authority with heavy emphasis on teamwork.
  • Exceptional communication skills with the ability to represent complex business or technical concepts with executive leadership.
  • Demonstration that you are both a life-long learner and teacher.


  • Deeply understand the needs of customers and translate them into compelling experiences in digital experiences including voice (IVR) and text (Digital Assistant) content delivery platforms and social and community platforms.
  • Analyze market and industry trends, competitor strategies along with customer research to identify new opportunities.
  • Develop a digital conversational help strategy, and detailed roadmap with measurable outcomes in partnership with the Product and Platform leadership teams.
  • Drive execution with velocity by setting a clear vision and priorities and removing obstacles through fast decision making.
  • Lead, mentor and inspire a talented high performing team of content designers and product managers. Transform the team with AI adoption and raise the bar for execution excellence.
  • Partner with Platform, Product and CX leaders, in delivering omnichannel, highly integrated and personalized E2E customer experiences solving for customer needs, when and where is needed the most.


What is the main focus of this Senior Product Manager role?

The main focus of this role is to lead a digital experiences platform strategy for our UK small business offering.

What teams will the Senior Product Manager collaborate with in this role?

The Senior Product Manager will collaborate with Product and Platform teams, UX/UI designers, AI/ML engineers, product managers, content delivery platform leaders, and others.

What kind of experience is required for this Senior Product Manager position?

We are looking for a digital first leader with experience working in a high pace, cross-functional environment and a strong bias for action.

What qualities are important for the ideal candidate for this position?

The ideal candidate for this position should be innovative, customer-centric, comfortable working in an ambiguous environment, and have a strong drive for delivering delightful digital experiences to customers.

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