Senior Product Manager

Intuit

2mo ago

Job
Full-time
Senior Level
Product
London

AI generated summary

You need 5-8 years of product management experience in a SaaS company, strong customer empathy, AI technology expertise, data-driven mindset, collaborative skills, exceptional communication, and a continuous learning mindset.
You will lead a team in developing digital conversational help strategies, analyzing market trends, and driving execution of compelling customer experiences. Collaborate with cross-functional teams to deliver omnichannel, personalized solutions for customers.

Requirements

Bachelor’s degree or equivalent work experience 5-8 years of product management experience.
Experience working for a SaaS high growth company, reimagining customer experiences.
Deep customer empathy with proven ability to deliver simple, elegant solutions to customer pain points.
Experience leading digital conversational experiences (both voice & text) Bringing AI technologies to market in large-scale products a plus.
Superb skills in translating business priorities into initiatives and establishing clear roadmaps driving experimentation and action.
Data driven mindset. Proficiency in analyzing data and drawing key insights and opportunities informing product decisions.
Ability to work in a highly collaborative environment, influence without authority with heavy emphasis on teamwork.
Exceptional communication skills with the ability to represent complex business or technical concepts with executive leadership.
Demonstration that you are both a life-long learner and teacher.

Responsibilities

Deeply understand the needs of customers and translate them into compelling experiences in digital experiences including voice (IVR) and text (Digital Assistant) content delivery platforms and social and community platforms.
Analyze market and industry trends, competitor strategies along with customer research to identify new opportunities.
Develop a digital conversational help strategy, and detailed roadmap with measurable outcomes in partnership with the Product and Platform leadership teams.
Drive execution with velocity by setting a clear vision and priorities and removing obstacles through fast decision making.
Lead, mentor and inspire a talented high performing team of content designers and product managers. Transform the team with AI adoption and raise the bar for execution excellence.
Partner with Platform, Product and CX leaders, in delivering omnichannel, highly integrated and personalized E2E customer experiences solving for customer needs, when and where is needed the most.

FAQs

What is the main focus of this Senior Product Manager role?

The main focus of this role is to lead a digital experiences platform strategy for our UK small business offering.

What teams will the Senior Product Manager collaborate with in this role?

The Senior Product Manager will collaborate with Product and Platform teams, UX/UI designers, AI/ML engineers, product managers, content delivery platform leaders, and others.

What kind of experience is required for this Senior Product Manager position?

We are looking for a digital first leader with experience working in a high pace, cross-functional environment and a strong bias for action.

What qualities are important for the ideal candidate for this position?

The ideal candidate for this position should be innovative, customer-centric, comfortable working in an ambiguous environment, and have a strong drive for delivering delightful digital experiences to customers.

Intuit

The global financial technology platform that powers prosperity with TurboTax, Credit Karma, QuickBooks, and Mailchimp,.

Technology

Industry

10,001+

Employees

1983

Founded Year

Mission & Purpose

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. Serving millions of customers worldwide with TurboTax, QuickBooks, Credit Karma and Mailchimp, we believe that everyone should have the opportunity to prosper and we work tirelessly to find new, innovative ways to deliver on this belief. We encourage conversations on this page and will not delete comments that follow our terms of use. In order to keep this a safe community, the below posts may be removed: Repeated posts of the same content, spam or posts from fake accounts or profiles, offensive language or material, threats to others in the community, posts deliberately aimed to have a negative effect on the community or conversations.