Senior Product Manager

Department for Work and Pensions (DWP)

2mo ago

Applications are closed

Job
Full-time
Senior Level
Consulting
Product
Birmingham, +4

Requirements

You will have proven ability to lead a team of digital professionals, setting direction and enabling creation of products that meet strategic aims as well as having a deep knowledge of product management techniques.
Experience working at a senior level and across organisational boundaries to build positive relationships and gain support for your aims.
Experience in developing product strategy and meaningful, value driven roadmaps that guide your teams and your stakeholders.
Have experience in developing and continuously improving service, increasing performance and quality.
Experience of driving customer insight and be committed to User Centred Design to develop digital services and a high degree of user awareness.
Provide leadership and direction to the product team, working with Product Managers to shape the vision, scope and high-level roadmap for critical products and services.
Track progress against goals and performance metrics for all products within the service or programme evaluating success against defined outcomes and ensuring return on investment.
Co-ordinate product development across multiple products to support the overall strategy for the service or programme.
Ensure the products are developed to an appropriate level of quality taking into consideration expected lifetime, investment and timeframes.
Manage Product Managers within the product team to support their professional development and career progression.
Build and maintain a relationship with providers/suppliers, seeking to capitalise on the value-add offerings.
Maintain a thorough understanding of all elements of inclusivity in our digital services ensuring accessible digital services are core to our service offer.
Know how to put users first as part of a commitment to user-centred design and know how to achieve this amongst competing priorities including achieving value for the business.
Decision making in a time pressured situation.
Experience of applying influence and challenging the status quo so you can meet your vision.
Mentoring and coaching product people and teams to deliver highly quality products and services.
Working knowledge of agile methodology, when to use it and when to not and how you move through the agile lifecycle.
Product Management

Responsibilities

You will have proven ability to lead a team of digital professionals, setting direction and enabling creation of products that meet strategic aims as well as having a deep knowledge of product management techniques.
Experience working at a senior level and across organisational boundaries to build positive relationships and gain support for your aims.
Experience in developing product strategy and meaningful, value driven roadmaps that guide your teams and your stakeholders.
Have experience in developing and continuously improving service, increasing performance and quality.
Experience of driving customer insight and be committed to User Centred Design to develop digital services and a high degree of user awareness.
Provide leadership and direction to the product team, working with Product Managers to shape the vision, scope and high-level roadmap for critical products and services.
Track progress against goals and performance metrics for all products within the service or programme evaluating success against defined outcomes and ensuring return on investment.
Co-ordinate product development across multiple products to support the overall strategy for the service or programme.
Ensure the products are developed to an appropriate level of quality taking into consideration expected lifetime, investment and timeframes.
Manage Product Managers within the product team to support their professional development and career progression.
Build and maintain a relationship with providers/suppliers, seeking to capitalise on the value-add offerings.
Maintain a thorough understanding of all elements of inclusivity in our digital services ensuring accessible digital services are core to our service offer.

FAQs

What locations are available for the Senior Product Manager role?

The role may be located in Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield.

What is the primary focus of the Debt Programme?

The Debt Programme enables customers to manage and pay back any debt owing to the DWP, supporting recoveries of £2.8 billion a year and used by several thousand agents.

What are the key responsibilities of the Senior Product Manager?

The Senior Product Manager will lead product teams, define product strategy, improve services, track performance metrics, and ensure products meet quality standards, among other responsibilities.

What is the salary range for this position?

The salary for this role is from £72,664 to £77,740.

What benefits are offered in this role?

Benefits include flexible working patterns, generous annual leave, financial wellbeing support, health and wellbeing services, family-friendly policies, and funded learning and development opportunities.

Is mentorship included in the role?

Yes, the Senior Product Manager is expected to manage and support the professional development of Product Managers within the product team.

What experience is required for the Senior Product Manager position?

Candidates should have experience leading digital teams, developing product strategies, driving user-centered design, and applying agile methodology.

Will there be travel involved in this role?

Yes, regular travel to other digital hubs may be required, with frequency discussed further upon successful selection.

How does the selection process work?

The selection process includes an application with personal and technical statements, followed by an interview, which may include a presentation.

What skills will be assessed during the selection process?

Candidates will be assessed on their experience and technical skills in Product Management.

Are there any nationality requirements for this position?

Yes, the job is broadly open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, EU nationals with settled status, and others outlined in the job description.

Is there an emphasis on inclusivity in digital services?

Yes, maintaining inclusivity and ensuring accessible digital services are core elements of the job’s responsibilities.

Can candidates with disabilities apply for this role?

Yes, applications from candidates with disabilities are actively encouraged, and the Civil Service operates a Disability Confident Scheme.

What is the expected start date for interviews?

Interviews are expected to take place from mid-June 2025.

Department for Work and Pensions (DWP)

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy.

Government

Industry

10,001+

Employees

1948

Founded Year

Mission & Purpose

The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers. DWP is responsible for understanding and dealing with the causes of poverty rather than its symptoms encouraging people to work and making work pay encouraging disabled people and those with ill health to work and be independent providing a decent income for people of pension age and promoting saving for retirement providing value for money and reducing levels of fraud and error reducing work-related death and serious injury in workplaces through the Health and Safety Executive DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.