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Senior Quality Assurance Analyst

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BlueCross BlueShield of South Carolina

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Columbia, +1
  • Quick Apply

AI generated summary

  • You need a high school diploma, 1 year of related experience, 2 years in quality audits, strong analytical skills, proficiency in Microsoft Office, and excellent communication abilities.
  • You will conduct quality audits, document findings, recommend improvements, train employees, compile reports, and assist with special projects to enhance operational quality and efficiency.

Requirements

  • Required Education: High School Diploma OR equivalent
  • Required Work Experience: 1 year of related claims processing, customer service, auditing, training, analysis or operations experience. 2 years of experience performing quality audits
  • Required Software and tools: Microsoft Office
  • Required Skills and Abilities: Strong analytical, presentation, customer service, persuasion, and organization skills. Strong business math proficiency. Able to document problems and assist in their resolution. Able to document processes and identify areas for improvement. Strong written and verbal communication skills.

Responsibilities

  • Conducts focused quality audits across various operations functions to ensure quality standards, procedures, and methodologies are being followed
  • Documents findings of analysis and prepares recommendations for implementation of new systems, procedures, or organizational changes to reduce errors
  • Identifies areas of weakness and communicates recommendations on changes and improvements to training materials
  • Provides feedback to management on errors detected, ensures errors are resolved, and provides long-range solutions to causes
  • Develops and implements a quality control and improvement program based on targets identified through the quality reviews
  • Monitors and evaluates the implementation of corrective action plans
  • Compiles data, provides feedback, and generates reports for operations and/or training areas on quality performance
  • Train new employees and remains current with all guideline changes, work instructions, etc
  • Writes or assists in writing desk procedures and training materials for departments
  • Provides assistance with special projects such as testing for new business implementation or system changes, reviewing change requests, interpreting department workload, statistical reports, assisting co-workers, etc

FAQs

What are the working hours for the Senior Quality Assurance Analyst position?

The working hours are full-time, Monday to Friday, from 8 am to 5 pm.

Where is the Senior Quality Assurance Analyst position located?

This position is onsite at our Columbia, SC location.

What kind of experience is required for this role?

A minimum of 1 year of related claims processing, customer service, auditing, training, analysis, or operations experience is required, along with 2 years of experience performing quality audits.

What educational qualifications do I need to apply for this position?

A High School Diploma or equivalent is required to qualify for this position.

What skills are necessary for the Senior Quality Assurance Analyst role?

Strong analytical, presentation, customer service, persuasion, and organizational skills are necessary, along with strong business math proficiency and excellent written and verbal communication skills.

What software and tools should I be familiar with for this job?

Proficiency in Microsoft Office is required for this position.

What kind of benefits does the company offer?

The company offers benefits including a 401(k) retirement savings plan with a company match, subsidized health plans, free vision coverage, life insurance, paid annual leave, nine paid holidays, on-site cafeterias and fitness centers, wellness programs, tuition assistance, service recognition, an incentive plan, and continuing education funds for certifications.

Will I need to train others in this role?

Yes, the Senior Quality Assurance Analyst will be responsible for training new employees and ensuring they remain current with all guideline changes and work instructions.

What should I expect after submitting my application?

After submitting your application, the recruiting team will review your resume. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Is there an equal opportunity employment statement for this position?

Yes, BlueCross BlueShield of South Carolina maintains a policy of nondiscrimination in employment to promote opportunities for all individuals, regardless of various protected statuses.

How can I request reasonable accommodations during the application process?

You can request reasonable accommodations by emailing mycareer.help@bcbssc.com or calling 800-288-2227, ext. 47480 with the nature of your request.

Does the company participate in E-Verify?

Yes, the company participates in E-Verify.

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BlueCross BlueShield of South Carolina

South Carolina’s largest and oldest health insurance company

Finance
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

BlueCross BlueShield of South Carolina, the state's largest insurance company, has been a part of the national landscape for over six decades. With an A+ Superior rating from A.M. Best, the company is a leading government contract administrator and operates one of the most advanced data processing centers in the Southeast. BlueCross offers employees robust benefits, including retirement plans, health coverage, and education assistance, while fostering a culture of community support, with employees actively contributing to numerous nonprofit organizations each year.