Senior Regional Director Sales and Store Operations

NAPA Auto Parts

Aug 1

Applications are closed

Job
Full-time
Senior & Expert Level
Sales & Business Development
Business, Operations & Strategy
Charlotte

Requirements

7+ years of management experience in a large service-oriented operation.
Successful experience in sales, leadership, and service delivery.
Demonstrated track record of achievement managing P&Ls, meeting budgets, and overseeing sales and store operations for an assigned market.
Excellent results-oriented management skills, multi-tasking and time management capabilities, exceptional team leadership abilities, and a strong work ethic.
Entrepreneurially minded, driving sales and profitability within a corporate construct.
Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, the ability to apply good judgment in ambiguous situations, with demonstrated flexibility/adaptability.
Demonstrates adaptability by adjusting to changing business priorities.
Excellent verbal and written communication skills, coupled with the ability to synthesize detailed information into succinct and actionable recommendations in presentations for senior executives.
Self-motivated, deliverable-focused, strong work ethic, able to prioritize and resolve an array of issues simultaneously.
Demonstrates high-level of ethical behavior in exercising judgement and discretion in matters of significance.
Capable of driving change transformation and strategy execution to achieve specific business results.
Collaborative mindset and ability to navigate and build trust in a complex organization.
Ability to inspire a shared vision, empower, and motivate a team and as needed, do this from afar.
Preferred Qualifications:
Bachelor’s degree in Engineering, Business, Operations or relevant discipline.
Leadership:
Embodies the following values: serve, perform, influence, respect, innovate, team.
Effectively communicates by motivating and inspiring others through clear and proactive communication.
Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
Makes balanced decisions and thinks strategically by being a forward thinker.
Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.
Physical Demands / Working Environment:
Work conducted in office, warehouse, retail stores, and customer site environments.
Frequent periods standing/walking in unairconditioned warehouse facilities and retail stores.
Exposed to vibrations and dust, with noise level at moderate to low decibels.
Must be able to lift twenty-five pounds at times.
Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Regularly required to use hands and fingers, and handle or feel objects.
Other physical tasks required include pushing, reaching, climbing, and stooping.
Local and air travel up to 50% - 75% of time to perform duties.

Responsibilities

Leads and motivates sales and stores teams to deliver volume, share, profit and productivity targets within the automotive aftermarket parts channel.
Defines and executes business plans to achieve company sales and profit targets and cascades goals and objectives throughout sales team(s).
Works cross-functionally with distribution team to correct Independent Owners’ concerns on all things service related.
Facilitates feedback to different areas of NAPA’s business regarding customer needs, operational needs, business opportunities and marketing/sales programs.
Enables stores and installers to grow their business (sales, finance, people, facilities) by gaining a stronger understanding of their individual needs and assisting them to develop growth strategies and business plans.
Evaluates the business results of region and district store/IBS locations to ensure the delivery of strategic objectives on budget timelines.
Monitors financial and inventory reports and statuses of store and IBS locations to identify potential issues or continuous improvement opportunities.
Maintains budget targets and holds teams accountable at each location based on established labor model, sales history, and current trends.
Develops and executes expansion and business growth strategies to ensure healthy growth of new and existing customers.
Executes the IBS contracts procurement process – preparing RFPs/RFQs/RFIs, identifying appropriate contact staffing and budget levels, communicating business cases and potential profits and losses, and participating in the negotiation strategy and complex negotiations process for accounts.
Leads all aspects of market assessment in support of M&A transactions including understanding market dynamics, outlining industry-specific trends, and bringing innovative solutions to the business to drive market growth.
Leads a team of high performers: Develops highly effective, results driven teams through coaching, feedback, and meaningful developmental opportunities for team members.
Collaborates, partners, presents, and influences; this includes achieving “success through others” and running executive level communication.
Partners with Operations leadership to develop and implement policies, objectives, and activities of Store Processes to ensure continued operations, maximal returns on investment, and increased productivity.
Provides DC Operations teams quarterly class budgets and matches class credits to target goals; evaluates the status of past due accounts and resolved past due balances.
Ensures team maintains a safe and healthy environment for customers and employees. Complies with all applicable policies, rules, and regulations, including those relating to safety, health, labor, and employment.

FAQs

What is the primary responsibility of the Senior Regional Director Sales and Store Operations?

The primary responsibility is to establish and develop customer and stakeholder relationships to drive NAPA's profitability, leading sales and store teams while executing business plans and strategic priorities within the assigned region.

How many years of management experience are required for this role?

A minimum of 7 years of management experience in a large service-oriented operation is required.

What type of experience is preferred in terms of financial oversight?

Successful experience managing P&Ls, meeting budgets, and overseeing sales and store operations in an assigned market is preferred.

What kind of work environment can be expected in this role?

The work environment includes office settings, warehouse, retail stores, and customer sites, with frequent periods of standing and walking in unairconditioned facilities.

Is travel required for this position?

Yes, local and air travel up to 50% - 75% of the time is required to perform job duties.

What qualifications are preferred for candidates applying to this role?

A Bachelor’s degree in Engineering, Business, Operations, or a relevant discipline is preferred.

What skills are emphasized for this role?

Excellent results-oriented management skills, strong interpersonal and leadership abilities, adaptability, and effective communication skills are emphasized.

How does this role contribute to team development?

The role involves leading a team of high performers, developing effective teams through coaching, feedback, and providing meaningful developmental opportunities for team members.

Are there any physical demands associated with this job?

Yes, the position may involve lifting up to twenty-five pounds, along with tasks that require standing, pushing, reaching, climbing, and stooping.

What values does the leadership for this position emphasize?

The leadership emphasizes values such as serving, performing, influencing, respecting, innovating, and teamwork.

NAPA Auto Parts

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

More than 90 years ago, the National Automotive Parts Association (NAPA) was created to meet America’s growing need for an effective auto parts distribution system. Today, 91% of do-it-yourself customers recognize the NAPA brand name. NAPA AUTO PARTS Stores are known for: • Having over 6,100 NAPA AUTO PARTS Stores nationwide • Its 64 strategically located distribution centers serving all 50 states • Over 422,000 quality parts and accessories for automotive and industrial applications—the most extensive inventory in the industry • NAPA AUTO PARTS Classification—a unique inventory control system that helps you find the exact part that you need