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Senior Sales Assistant - York Designer Outlet

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Charles Tyrwhitt

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • York

AI generated summary

  • You should have retail or hospitality experience, ideally in store management, with key holder experience preferred. A strong passion for customer service and sales is essential.
  • You will lead the sales team, drive targets, coach staff, manage customer appointments, handle store operations, and ensure compliance and excellent customer service daily.

Requirements

  • The ideal candidate will have previous experience in a retail or hospitality position, ideally with some exposure to store management. Key Holder experience is preferable for this position. The most important thing we’re looking for is a passion for Customer Service, selling and the proven ability to keep this at the forefront of your mind whilst delivering great sales.

Responsibilities

  • The main objective of the Senior Sales Assistant is to support and lead the sales team to exceed targets, maximise KPI’s, and deliver first-class customer service.
  • You’ll be an expert in CT selling skills using this to drive the store’s targets through your own sales whilst coaching and influencing the team to deliver strong sales numbers.
  • The Senior Sales Assistant will be a key player in managing customer appointments, wedding party appointments, and ensuring an excellent in-store experience for our customers.
  • As a senior member of the sales team, you will have key-holding responsibilities of opening and closing the store, and will work with the management team to induct, train and coach Sales Assistants and will be one of the top sellers in store.
  • Aside from this, the Senior Sales Assistant will also assist with managing some operational, compliance and admin tasks to ensure the smooth daily running of the store, and will adhere to company policy procedures, Health and Safety guidelines and security processes.

FAQs

What is the location of the Senior Sales Assistant position?

The position is located at the York Designer Outlet.

What is the salary for the Senior Sales Assistant role?

The salary is £12.70 per hour.

What type of contract is being offered for this position?

This is a replacement contract for 32 hours per week.

Are candidates required to work weekends?

Yes, candidates must be flexible to work across weekends and some weekdays.

What are the main responsibilities of the Senior Sales Assistant?

The main responsibilities include supporting and leading the sales team to exceed targets, delivering excellent customer service, managing customer appointments, and assisting with operational tasks.

Is previous retail experience required for this role?

Yes, previous experience in a retail or hospitality position is required, ideally with some exposure to store management.

What kind of company culture can be expected at Charles Tyrwhitt?

Charles Tyrwhitt promotes a collaborative and fun culture, emphasizing teamwork and empowerment with their core beliefs: "BE the BOSS", "BE the CUSTOMER", and "BE the BEST".

Are there opportunities for professional development in this role?

Yes, there are training opportunities through the Tyrwhitt Academy, which offers support with product knowledge, customer service, and apprenticeship level qualifications.

What kind of benefits do employees receive in this role?

Benefits include an excellent bonus scheme, uniform allowance, a cycle to work scheme, relocation packages, and a fun fund for team-building activities.

Who can I reach out to for more information about the job?

For more information, candidates should refer to the contact details provided in the job listing or reach out to the store management team.

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Charles Tyrwhitt

#TyrwhittSpirit

Retail & Consumer Goods
Industry
501-1000
Employees
1986
Founded Year

Mission & Purpose

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes. At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better. When it comes to our people, we really do “Give a shirt”. Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.