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Senior Sales Associate

  • Job
    Senior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You must love retail, have excellent customer service skills, be confident and proactive in selling, motivated to achieve goals, work well in a team, and have a positive attitude to excel in this Senior Sales Associate role.
  • You will deputize for the Boutique Manager, manage the Boutique, maintain visual standards, provide demonstrations, assist with stock management, meet/exceed KPIs, coach the team, maintain product knowledge, uphold L'Occitane values, support customer events, and adhere to Company policies.


  • A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
  • Excellent customer service skills
  • Confident and effective communication and listening skills
  • Able to demonstrate pro-active selling ability
  • Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • Able to work effectively in a team
  • Reliable, honest and flexible
  • Positive and friendly attitude as well as consistent ability to operate at your best


  • Day to Day:
  • Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.
  • Responsibility for opening and closing the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager
  • Promote and maintain good housekeeping and visual merchandising standards throughout the Boutique and participate in window campaign changes as required
  • Complete any other tasks required by Boutique Management to support the needs of the business
  • Offer & provide demonstrations (including hand massage) to all customers
  • Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
  • Commercial Flair:
  • Consistently meet/exceed your personal Key Performance Indicators (KPI’s) set by the Boutique Manager to contribute to the success of the Company
  • Demonstrate a good understanding of different market types and customers
  • People:
  • Support the management team in the ongoing coaching of the team’s product knowledge & understanding
  • Be responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique Manager
  • Future Focus:
  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
  • Seek opportunities to support Brand through project work
  • Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
  • Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
  • Driving Results:
  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
  • Support in-Boutique and external customer events
  • Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.


What are the weekly hours for this position?

The weekly hours for this position are 8 hours.

What benefits are offered for this role?

Benefits offered for this role include staff discount on L’Occitane products, training product allocation, holiday allowance, company pension scheme, annual company bonus, private health insurance, and more.

What are the main responsibilities of a Senior Sales Associate?

The main responsibilities include managing the boutique in absence of the Boutique Manager, maintaining good housekeeping and visual merchandising standards, providing demonstrations to customers, coaching team members, and meeting personal Key Performance Indicators.

What qualifications are required for this role?

Qualifications include excellent customer service skills, effective communication and listening skills, pro-active selling ability, motivation to achieve personal KPI’s, ability to work in a team, reliability, flexibility, and a positive and friendly attitude.

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods
Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.