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Senior Sales Associate

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • £0
  • London

AI generated summary

  • You must be customer-focused, have exceptional communication skills, be proactive in selling, motivated to achieve goals, work well in a team, reliable, positive, and flexible.
  • You will deputise, manage boutique operations, maintain high visual standards, offer demonstrations to customers, support team training, drive sales results, and uphold L'Occitane values.


  • A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
  • Excellent customer service skills
  • Confident and effective communication and listening skills
  • Able to demonstrate pro-active selling ability
  • Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • Able to work effectively in a team
  • Reliable, honest and flexible
  • Positive and friendly attitude as well as consistent ability to operate at your best


  • Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.
  • Responsibility for opening and closing the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager
  • Promote and maintain good housekeeping and visual merchandising standards throughout the Boutique and participate in window campaign changes as required
  • Complete any other tasks required by Boutique Management to support the needs of the business
  • Offer & provide demonstrations (including hand massage) to all customers
  • Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
  • Commercial Flair:
  • Consistently meet/exceed your personal Key Performance Indicators (KPI’s) set by the Boutique Manager to contribute to the success of the Company
  • Demonstrate a good understanding of different market types and customers
  • People:
  • Support the management team in the ongoing coaching of the team’s product knowledge & understanding
  • Be responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique Manager
  • Future Focus:
  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
  • Seek opportunities to support Brand through project work
  • Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
  • Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
  • Driving Results:
  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
  • Support in-Boutique and external customer events
  • Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.


What are the key responsibilities of a Senior Sales Associate at L'Occitane?

Key responsibilities include deputising for the Boutique Manager, maintaining good housekeeping and merchandising standards, providing product demonstrations to customers, supporting team product knowledge, and achieving personal KPIs.

What qualities are essential for a successful candidate in this role?

Essential qualities include a love of retail, excellent customer service skills, effective communication and listening abilities, pro-active selling ability, motivation to achieve personal KPIs, teamwork skills, reliability, flexibility, and a positive attitude.

What benefits and perks are offered to Senior Sales Associates at L'Occitane?

Benefits include a generous staff discount, training product allocation, holiday allowance increasing with length of service, enhanced maternity and paternity policies, company pension scheme, annual bonus, income protection, discounts/cashback, private health insurance, employee assistance programme, and more.

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods
Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.