Senior Sales Associate

L'occitane Group

Jul 1

Applications are closed

Job
Part-time
Mid & Senior Level
Hospitality & Retail
£0
London

Requirements

A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
Excellent customer service skills
Confident and effective communication and listening skills
Able to demonstrate pro-active selling ability
Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
Able to work effectively in a team
Reliable, honest and flexible
Positive and friendly attitude as well as consistent ability to operate at your best

Responsibilities

Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.
Responsibility for opening and closing the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager
Promote and maintain good housekeeping and visual merchandising standards throughout the Boutique and participate in window campaign changes as required
Complete any other tasks required by Boutique Management to support the needs of the business
Offer & provide demonstrations (including hand massage) to all customers
Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Commercial Flair:
Consistently meet/exceed your personal Key Performance Indicators (KPI’s) set by the Boutique Manager to contribute to the success of the Company
Demonstrate a good understanding of different market types and customers
People:
Support the management team in the ongoing coaching of the team’s product knowledge & understanding
Be responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique Manager
Future Focus:
Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
Seek opportunities to support Brand through project work
Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
Driving Results:
Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
Support in-Boutique and external customer events
Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.

FAQs

What are the key responsibilities of a Senior Sales Associate at L'Occitane?

Key responsibilities include deputising for the Boutique Manager, maintaining good housekeeping and merchandising standards, providing product demonstrations to customers, supporting team product knowledge, and achieving personal KPIs.

What qualities are essential for a successful candidate in this role?

Essential qualities include a love of retail, excellent customer service skills, effective communication and listening abilities, pro-active selling ability, motivation to achieve personal KPIs, teamwork skills, reliability, flexibility, and a positive attitude.

What benefits and perks are offered to Senior Sales Associates at L'Occitane?

Benefits include a generous staff discount, training product allocation, holiday allowance increasing with length of service, enhanced maternity and paternity policies, company pension scheme, annual bonus, income protection, discounts/cashback, private health insurance, employee assistance programme, and more.

L'occitane Group

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods

Industry

5001-10,000

Employees

1976

Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.