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Senior Sales / Keyholder



3d ago

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • Portsmouth

AI generated summary

  • You must have a passion for luxury products, customer service experience, adaptability, communication skills, and be a team player to excel in this Senior Sales/Keyholder role at Reiss.
  • You will uphold brand standards, provide exceptional customer service, share product knowledge, and act as a brand ambassador while communicating effectively with customers, team members, and management.


  • A passion for premium or luxury product
  • Previous experience in a customer-facing environment
  • Be able to see things through the customer's eyes
  • Excellent customer service skills
  • Flexibility and ability to adapt to changing priorities
  • Ability to work in a fast-paced retail environment
  • Have excellent communication and interpersonal skills
  • Have excellent organisational and decision-making skills
  • Be a team player
  • Good written and verbal communication skills


  • Delivering a premium and tailored customer service experience
  • Providing in depth knowledge of the brand and our products
  • Communicating appropriately and effectively with customers, team members and management
  • Maintaining visual standards
  • Acting as a Reiss Brand Ambassador


What are the key responsibilities of a Senior Sales Associate / Keyholder at Reiss?

The key responsibilities include delivering a premium and tailored customer service experience, providing in-depth knowledge of the brand and products, communicating effectively with customers and team members, maintaining visual standards, and acting as a Reiss Brand Ambassador.

What qualifications or experience are preferred for this role at Reiss?

Preferred qualifications and experience include a passion for premium or luxury products, previous customer-facing experience, excellent customer service skills, flexibility and adaptability, ability to work in a fast-paced retail environment, strong communication and interpersonal skills, organizational and decision-making skills, and being a team player.

What benefits does Reiss offer to its employees in this role?

Reiss offers benefits such as a seasonal business wear allowance, generous employee discount, rewarding commission structure, Employee Assistance Programme for wellbeing and financial support, low-cost health support through a medical cash plan, fitness discounts, family-friendly policies including enhanced parental pay, annual leave, employee referral scheme, and career development opportunities.

Retail & Consumer Goods
Founded Year

Mission & Purpose

PREMIUM, QUALITY, TIMELESS The Reiss philosophy centers on creating and producing directional, design-led menswear, womenswear and accessories. Reiss prides itself with an uncompromising commitment to delivering innovative, original products combining exceptional design, quality and value. At the heart of our business are our people. We all have a part to play in our continued success. Our people values are integral to this and support the entrepreneurial spirit that Reiss was built on: FOCUS Is all about having a clear sense of what needs to be achieved to succeed and exceed, having a strong perspective on your area of the business or your role, and knowing how you can move it forward. PASSION Is all about being committed and taking pride in your approach to your role and the brand, going the extra mile and inspiring others. DRIVE Is all about how you will make things happen as you strive for excellence, being self – motivated, ambitious and accountable for your actions.