You must have a passion for luxury products, customer service experience, adaptability, communication skills, and be a team player to excel in this Senior Sales/Keyholder role at Reiss.

You will uphold brand standards, provide exceptional customer service, share product knowledge, and act as a brand ambassador while communicating effectively with customers, team members, and management.

Hospitality & Retail

United Kingdom

Portsmouth

Large

PREMIUM, QUALITY, TIMELESS 

The Reiss philosophy centers on creating and producing directional, design-led menswear, womenswear and accessories. Reiss prides itself with an uncompromising commitment to delivering innovative, original products combining exceptional design, quality and value.

At the heart of our business are our people. We all have a part to play in our continued success. Our people values are integral to this and support the entrepreneurial spirit that Reiss was built on:

FOCUS
Is all about having a clear sense of what needs to be achieved to succeed and exceed, having a strong perspective on your area of the business or your role, and knowing how you can move it forward.

PASSION
Is all about being committed and taking pride in your approach to your role and the brand, going the extra mile and inspiring others.

DRIVE
Is all about how you will make things happen as you strive for excellence, being self – motivated, ambitious and accountable for your actions.

Retail & Consumer Goods

Reiss

Why choose Reiss?With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.What's the role about?As part of our Retail team, you'll be joining our store in xxxx as our Sales Associate, on a permanent/fixed term, full-time/part-time basis. You'll be responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.What you'll be doing<ul><li>Delivering a premium and tailored customer service experience</li><li>Providing in depth knowledge of the brand and our products</li><li>Communicating appropriately and effectively with customers, team members and management</li><li>Maintaining visual standards</li><li>Acting as a Reiss Brand Ambassador</li></ul>What you'll ideally bring to the role<ul><li>A passion for premium or luxury product</li><li>Previous experience in a customer-facing environment</li><li>Be able to see things through the customer's eyes</li><li>Excellent customer service skills</li><li>Flexibility and ability to adapt to changing priorities</li><li>Ability to work in a fast-paced retail environment</li><li>Have excellent communication and interpersonal skills</li><li>Have excellent organisational and decision-making skills</li><li>Be a team player</li><li>Good written and verbal communication skills</li></ul>What we'll do for you<ul><li>Seasonal business wear allowance</li><li>Generous employee discount</li><li>Rewarding commission structure</li><li>Wellbeing and financial support through our Employee Assistance Programme</li><li>Low monthly cost health support through our medical cash plan</li><li>Fitness discounts</li><li>Family friendly policies including enhanced parental pay</li><li>23 days annual leave, increasing to 25 days after 2 years' service</li><li>Employee referral scheme</li><li>Career development opportunities</li></ul>Apply now to start your story at Reiss…#WeAreReissWe recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.

Why choose Reiss?With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.What's the role about?As part of our Retail team, you'll be joining our store in xxxx as our Sales Associate, on a permanent/fixed term, full-time/part-time basis. You'll be responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.What you'll be doingDelivering a premium and tailored customer service experienceProviding in depth knowledge of the brand and our productsCommunicating appropriately and effectively with customers, team members and managementMaintaining visual standardsActing as a Reiss Brand AmbassadorWhat you'll ideally bring to the roleA passion for premium or luxury productPrevious experience in a customer-facing environmentBe able to see things through the customer's eyesExcellent customer service skillsFlexibility and ability to adapt to changing prioritiesAbility to work in a fast-paced retail environmentHave excellent communication and interpersonal skillsHave excellent organisational and decision-making skillsBe a team playerGood written and verbal communication skillsWhat we'll do for youSeasonal business wear allowanceGenerous employee discountRewarding commission structureWellbeing and financial support through our Employee Assistance ProgrammeLow monthly cost health support through our medical cash planFitness discountsFamily friendly policies including enhanced parental pay23 days annual leave, increasing to 25 days after 2 years' serviceEmployee referral schemeCareer development opportunitiesApply now to start your story at Reiss…#WeAreReissWe recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.

Senior Sales / Keyholder

Requirements

Responsibilities

FAQs

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Reiss

Mission & Purpose