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Senior Sales/ Keyholder



16d ago

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • Portsmouth

AI generated summary

  • You must be passionate about exceeding customer expectations, providing premium service, and contributing to store targets.
  • You will handle key holding duties, actively engage in sales, maintain product knowledge, assist with store tasks, and provide exceptional customer service in a fast-paced fashion retail environment.


  • Applicant must be passionate about service, going the extra mile and provide exceptional service. You will provide a premium genuine and tailored customer service experience which exceeds our customers' expectations; contributing towards store targets.


  • Key holding responsibilities, responsible for opening and closing and confidently run the store in the absence of more senior management.
  • Sales- identify opportunities to sell to our customers through, for example, alternative options, add on sales and outfit building.
  • Able to work in a fast paced environment when required.
  • Work well individually and part as a team.
  • Keep up to date with product knowledge and talk passionately about the brand.
  • Eye for fashion, knowing how to build outfits and how to style.
  • Actively engage in store operational tasks, such as delivery, fitting room service, till transactions, keeping the store clean and tidy and replenishing stock.
  • Confidently able to approach and communicate with people in a personable way.
  • Take pride in personal presentation
  • Experience in retail fashion/ and or customer service required.


What are the main responsibilities of a Senior Sales/ Keyholder?

The main responsibilities include key holding responsibilities, opening and closing the store, sales duties such as identifying selling opportunities and outfit building, staying updated on product knowledge, engaging in store operational tasks, and providing exceptional customer service.

What skills are required for this role?

Skills required include the ability to work in a fast-paced environment, work well individually and as part of a team, have an eye for fashion and styling, confidently communicate with customers, maintain personal presentation, and have experience in retail fashion or customer service.

What is the importance of key holding responsibilities for this role?

Key holding responsibilities are essential as the Senior Sales/ Keyholder will be responsible for opening and closing the store, as well as confidently running the store in the absence of more senior management.

How can a Senior Sales/ Keyholder contribute towards store targets?

A Senior Sales/ Keyholder can contribute towards store targets by providing a premium customer service experience that exceeds customers' expectations, identifying selling opportunities, and meeting sales goals through add on sales and outfit building.

What are some examples of store operational tasks that a Senior Sales/ Keyholder may be responsible for?

Store operational tasks may include delivery, fitting room service, till transactions, maintaining store cleanliness and organization, and replenishing stock.

Retail & Consumer Goods
Founded Year

Mission & Purpose

PREMIUM, QUALITY, TIMELESS The Reiss philosophy centers on creating and producing directional, design-led menswear, womenswear and accessories. Reiss prides itself with an uncompromising commitment to delivering innovative, original products combining exceptional design, quality and value. At the heart of our business are our people. We all have a part to play in our continued success. Our people values are integral to this and support the entrepreneurial spirit that Reiss was built on: FOCUS Is all about having a clear sense of what needs to be achieved to succeed and exceed, having a strong perspective on your area of the business or your role, and knowing how you can move it forward. PASSION Is all about being committed and taking pride in your approach to your role and the brand, going the extra mile and inspiring others. DRIVE Is all about how you will make things happen as you strive for excellence, being self – motivated, ambitious and accountable for your actions.