FAQs
What is the main responsibility of the Senior Service Designer?
The main responsibility is to analyze failures within services, identify root causes, and design improvements based on user needs to enhance overall service delivery.
What kind of design methodologies are expected to be used in this role?
The role expects a strong understanding of user-centered design within agile development methodologies.
Are there any specific skills required for prototyping in this position?
Yes, candidates should be able to create and rapidly iterate service prototypes, as well as sketch and prototype using both paper and HTML.
How does the Senior Service Designer collaborate with other team members?
The Senior Service Designer is expected to engage with the whole multidisciplinary team, collaborate with developers, and lead workshops.
Is experience with user research important for this role?
Yes, the ability to interpret user research and understand user needs is crucial for identifying service improvement opportunities.
What type of feedback and review processes are involved in this position?
The role involves conducting design reviews with service delivery teams and providing constructive feedback to support the development of team members and the overall service design.
Will the Senior Service Designer be involved in recruitment processes?
Yes, the role includes undertaking recruitment and selection in line with organizational processes.
What are the expectations regarding technological knowledge and development?
The post holder is expected to keep abreast of technological advancements, maintain an excellent understanding of their applications, and support the development of team skills to meet changing business needs.
What is the work environment like for this position?
The work environment is fast-paced and requires the ability to work quickly in an agile setup while being part of a multidisciplinary team.
Are there additional duties outside of the main accountabilities?
Yes, the post holder is expected to undertake additional duties and responsibilities in line with the role's purpose as agreed with the line manager.