Logo of Huzzle

Senior Service Designer

  • Job
    Full-time
    Senior & Expert Level
  • Research & Development
    Design
  • Newcastle

AI generated summary

  • You must analyze service failures, understand user needs, design rational journeys, create prototypes, collaborate in agile, lead workshops, and support team development while ensuring adherence to NHSBSA standards.
  • You will analyze service failures, design user-centered solutions, create prototypes, collaborate with teams, lead workshops, and provide feedback while promoting diversity and inclusion.

Requirements

  • Analyse failure within services and identify root causes for that failure
  • Identify opportunities for cost reduction and improvement within an existing service
  • Understand user needs and identify where separate interactions with government should act as one service that meet that need
  • Arrange these separate interactions into rational user journeys within that service
  • Look for commonalities in activities across services where products could be made
  • Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based
  • Create and rapidly iterate service prototypes
  • Identify ad design new service patterns and standards
  • Understanding of user centred design within agile development
  • Be able to sketch and prototype on paper and in HTML
  • Be able to work quickly in an agile environment
  • Be able to explain ideas in a way that other people understand
  • Welcome the constructive criticism of their work and be able to constructively review the work of others
  • Know how to interpret user research
  • Understand how form and function work together
  • Know how to remove complexity from services
  • Be able to write for user interfaces
  • Explain design decisions and be able to represent a service at a service assessment
  • Assess a service and give constructive feedback
  • Put forward the case for design with a product manager
  • Collaborate on designs with a developer
  • Engage the whole multidisciplinary team with the design process
  • Lead a workshop
  • Work at pace
  • Conduct design reviews with the service delivery teams to ensure that outputs meet the required NHSBSA standards and fall in line with the approved standards and patterns
  • Conducting meaningful appraisals and 1-1s, identifying and meeting development needs, implementing, monitoring, evaluating and reporting on the impact and success of implemented training plans
  • Receive and act upon and where possible resolve a range of escalations including staffing, disciplinary procedures, resourcing business and technical, to secure satisfactory outcomes. Where unable to resolve, providing sufficient detail, escalate to the appropriate levels within the organisations, within agreed policies, procedures and processes to ensure appropriate resolution.
  • Undertake recruitment and selection in line with organisational processes, and participate in the implementation and delivery of initiatives to secure suitable resources, increase skills levels and develop talent pools to meet the changing needs of the business landscape.
  • Provide feedback to support and encourage teams and individuals to develop thinking and independently work through issues, to reach solutions based outcomes. Leading by example by seeking, providing and implementing individual feedback to improve ways of working and own performance.
  • Keeping abreast of technological and maintain an excellent understanding of the use of technology in delivering business objectives.
  • Identify and support opportunities for the team to further develop their skills to meet the changing needs of the business
  • Keeping abreast of technological and maintain an excellent understanding of the use of technology in delivering business objectives.
  • Taking ownership for decision making within own area, seeking support and feedback to develop well thought out solutions, processes and work as required, and in conjunction with agreed procedures.
  • Maintain own knowledge and expertise at the forefront of sector knowledge. Investigate research and development to support future business needs. Develop an understanding of emerging technologies and business opportunities
  • Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
  • Demonstrate NHSBSA values and core capabilities in all aspects of your work.
  • Encourage an environment where your own and colleagues safety and well-being is promoted.
  • Contribute to a culture which values diversity and inclusion.
  • Follow NHSBSA policies, procedures, and protocols as they apply to your role.

Responsibilities

  • Analyse failure within services and identify root causes for that failure
  • Identify opportunities for cost reduction and improvement within an existing service
  • Understand user needs and identify where separate interactions with government should act as one service that meet that need
  • Arrange these separate interactions into rational user journeys within that service
  • Look for commonalities in activities across services where products could be made
  • Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based
  • Create and rapidly iterate service prototypes
  • Identify and design new service patterns and standards
  • Understanding of user centred design within agile development
  • Be able to sketch and prototype on paper and in HTML
  • Be able to work quickly in an agile environment
  • Be able to explain ideas in a way that other people understand
  • Welcome the constructive criticism of their work and be able to constructively review the work of others
  • Know how to interpret user research
  • Understand how form and function work together
  • Know how to remove complexity from services
  • Be able to write for user interfaces
  • Explain design decisions and be able to represent a service at a service assessment
  • Assess a service and give constructive feedback
  • Put forward the case for design with a product manager
  • Collaborate on designs with a developer
  • Engage the whole multidisciplinary team with the design process
  • Lead a workshop
  • Work at pace
  • Conduct design reviews with the service delivery teams to ensure that outputs meet the required NHSBSA standards and fall in line with the approved standards and patterns
  • Conducting meaningful appraisals and 1-1s, identifying and meeting development needs, implementing, monitoring, evaluating and reporting on the impact and success of implemented training plans
  • Receive and act upon and where possible resolve a range of escalations including staffing, disciplinary procedures, resourcing business and technical, to secure satisfactory outcomes. Where unable to resolve, providing sufficient detail, escalate to the appropriate levels within the organisations, within agreed policies, procedures and processes to ensure appropriate resolution.
  • Undertake recruitment and selection in line with organisational processes, and participate in the implementation and delivery of initiatives to secure suitable resources, increase skills levels and develop talent pools to meet the changing needs of the business landscape.
  • Provide feedback to support and encourage teams and individuals to develop thinking and independently work through issues, to reach solutions based outcomes. Leading by example by seeking, providing and implementing individual feedback to improve ways of working and own performance.
  • Keeping abreast of technological and maintain an excellent understanding of the use of technology in delivering business objectives.
  • Identify and support opportunities for the team to further develop their skills to meet the changing needs of the business
  • Keeping abreast of technological and maintain an excellent understanding of the use of technology in delivering business objectives.
  • Taking ownership for decision making within own area, seeking support and feedback to develop well thought out solutions, processes and work as required, and in conjunction with agreed procedures.
  • Maintain own knowledge and expertise at the forefront of sector knowledge. Investigate research and development to support future business needs. Develop an understanding of emerging technologies and business opportunities
  • Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
  • Demonstrate NHSBSA values and core capabilities in all aspects of your work.
  • Encourage an environment where your own and colleagues safety and well-being is promoted.
  • Contribute to a culture which values diversity and inclusion.
  • Follow NHSBSA policies, procedures, and protocols as they apply to your role.

FAQs

What is the main responsibility of the Senior Service Designer?

The main responsibility is to analyze failures within services, identify root causes, and design improvements based on user needs to enhance overall service delivery.

What kind of design methodologies are expected to be used in this role?

The role expects a strong understanding of user-centered design within agile development methodologies.

Are there any specific skills required for prototyping in this position?

Yes, candidates should be able to create and rapidly iterate service prototypes, as well as sketch and prototype using both paper and HTML.

How does the Senior Service Designer collaborate with other team members?

The Senior Service Designer is expected to engage with the whole multidisciplinary team, collaborate with developers, and lead workshops.

Is experience with user research important for this role?

Yes, the ability to interpret user research and understand user needs is crucial for identifying service improvement opportunities.

What type of feedback and review processes are involved in this position?

The role involves conducting design reviews with service delivery teams and providing constructive feedback to support the development of team members and the overall service design.

Will the Senior Service Designer be involved in recruitment processes?

Yes, the role includes undertaking recruitment and selection in line with organizational processes.

What are the expectations regarding technological knowledge and development?

The post holder is expected to keep abreast of technological advancements, maintain an excellent understanding of their applications, and support the development of team skills to meet changing business needs.

What is the work environment like for this position?

The work environment is fast-paced and requires the ability to work quickly in an agile setup while being part of a multidisciplinary team.

Are there additional duties outside of the main accountabilities?

Yes, the post holder is expected to undertake additional duties and responsibilities in line with the role's purpose as agreed with the line manager.

We deliver business service excellence to the NHS to help people live longer, healthier lives.

Science & Healthcare
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

NHS Business Services Authority (NHSBSA) provides a range of support services to the NHS in England, including administrative and operational functions such as processing prescriptions and managing NHS pensions. Their mission is to deliver high-quality, efficient, and effective services that support the NHS in delivering excellent patient care. Their purpose is to streamline NHS operations, improve service delivery, and ensure the effective management of resources and systems within the healthcare sector.