Senior Service Designer

Department for Education

Oct 16

Applications are closed

Job
Full-time
Senior Level
Design
Product
Coventry, +3

Requirements

Essential criteria:
Experience leading complex, user-centred design projects in government or the public sector, applying interactive design principles, and adapting based on user research and feedback.
Ability to map complex services and user journeys to ensure clear, actionable insights.
Expertise in analysing both qualitative and quantitative data to inform design decisions and interpret user behaviour.
Strong experience in facilitating workshops, co-design sessions, managing stakeholder relationships across different levels and be able to articulate complex design concepts and through storytelling, evidence, and design artifacts.
Experience ensuring designs are inclusive and meet or exceed accessibility standards.
Desirable Criteria:
Experience applying advanced interactive methodologies such as Lean UX.
Proficiency in advanced data analysis tools and techniques to identify opportunities for innovation and improvement.
Ability to mentor and coach other team members and designers, fostering a collaborative design culture within teams and across the organisation.
Advanced expertise in inclusive design, with a track record of delivering services that meet the needs of diverse users, ensuring full compliance with accessibility standards.

Responsibilities

Lead the interactive design of complex, user-centred services, adapting based on user feedback, data, and requirements.
Utilise both qualitative and quantitative data to make informed design decisions, ensuring services meet the needs of users and align with department objectives.
Collaborate effectively with multidisciplinary teams, providing leadership and guidance to ensure shared goals and successful outcomes.
Communicate complex design concepts to stakeholders at all levels, using storytelling, evidence, and design artifacts to influence decision-making and direction.
Shape and implement service design strategies that contribute to long-term department objectives.
Ensure services are accessible and inclusive, designed to meet the diverse needs of all users, and comply with government standards on accessibility and inclusivity.

FAQs

What is the salary for the Senior Service Designer position?

The salary is £56,353, with a higher rate of £60,373 for London. Additionally, there is a potential Digital, Data and Technology capability based pay (CBP) allowance that can go up to £19,400 based on a capability assessment.

What are the working patterns available for this role?

The working patterns include flexible working, full-time, job share, and part-time options.

Where is this position based?

The position can be based in several locations, including Coventry, Manchester, Sheffield, and Westminster, London.

What are the essential criteria for the Senior Service Designer role?

The essential criteria include experience leading complex user-centred design projects, ability to map complex services and user journeys, expertise in analyzing qualitative and quantitative data, strong facilitation skills, and experience in ensuring inclusive designs that meet accessibility standards.

Is there a pension scheme available for this role?

Yes, a Civil Service Pension scheme is available, with an employer contribution of 28.97%.

How many positions are available for the Senior Service Designer role?

There are 5 positions available.

What benefits are offered for this role?

Benefits include a competitive salary, generous pension contributions, 25 days of leave (increasing to 30 days after five years), opportunities for professional development, and flexible working arrangements.

What is the selection process for this job?

The selection process consists of an application with a CV and Statement of Suitability, followed by an interview that includes a presentation and questions to assess experience against the essential criteria.

Are there opportunities for professional development in this role?

Yes, the Department for Education offers excellent professional development opportunities for staff.

Do applicants need to disclose personal information when applying?

No, applicants should not include personal information that identifies them, as the recruitment process aims to be name blind to ensure unbiased assessment based on skills and experience.

Department for Education

Covering education, children’s services, higher education, further education, apprenticeships and skills in England.

Government

Industry

5001-10,000

Employees

Mission & Purpose

Help us achieve world-class education, training and care for everyone, whatever their background. Whether you're just starting out, or an experienced professional, we have what you are looking for. Jobs include administration, policy advisers, digital, finance, commercial specialists and many more. You'll help shape the future of education, training and social care, by working with industry and education leaders to develop policies and services. We have offices across England, including in Manchester, Sheffield, Bristol, Leeds, Gatehead, Cambridge, London, Darlington, Nottingham and Coventry. We offer part-time, term-time and flexible working patterns, including working from home. You'll be able to shape your own learning and development with plenty of options available, and get involved with work across government, as well as in your local community. You can use your paid volunteer days to take on projects that matter to you.