Senior Site Specialist

Thermo Fisher Scientific

Jun 30, 2024

Applications are closed

Job
Full-time
Junior & Mid Level
Science
Rochester

Requirements

High school diploma or equivalent required.
Associate degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.
Experience:
2 years of related experience within a laboratory setting is helpful.
Experience working in customer service is also advantageous.
Knowledge, Skills, Abilities:
Able to read, write, and speak English fluently
Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.
Physical Requirements / Work Environment:
Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.
Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc.
Regularly required to stand or walk for prolonged periods.
Ability to work overtime, as needed.

Responsibilities

Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
Analyzes/maintains/reconciles various reports to ensure contractual requirements are met.
Work within computer systems to access and follow standard operating procedures.
Proactively connect with the supervisor any customer concerns and/or potential problems.
Effectively address customer concerns within established resolution timeframes.
Engage in process improvement activities.
May perform other responsibilities as assigned by management.

FAQs

What educational background is required for this role?

A high school diploma or equivalent is required. An Associate degree in a related field is preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.

What experience is preferred for this role?

2 years of related experience within a laboratory setting is helpful. Experience working in customer service is also advantageous.

What skills are necessary for this role?

Strong verbal and written communication skills, desire to deliver excellent customer service, ability to collaborate with various levels of personnel, computer proficiency, intermediate skills in Microsoft Office suite, and organizational skills to multi-task and meet deadlines are essential for this role.

What physical requirements should I be aware of for this job?

The role primarily works at customer sites where chemical-based allergens may be in use. Personal protective equipment may be required, and the ability to lift, push, and pull 30-40 pounds consistently is necessary. Standing or walking for prolonged periods and the ability to work overtime may also be required.

What tasks will I be responsible for in this role?

Responsibilities include inventory/order management, on-site program replenishments, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing. Additionally, analyzing/maintaining/reconciling reports to ensure contractual requirements are met and addressing customer concerns in a timely manner.

Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.