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Senior Social Media Manager - Permanent - Full time employment - Remote

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Keywords Studios

21d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Marketing
  • Toronto
  • Quick Apply

AI generated summary

  • You must have 3+ years in gaming social media, strong platform knowledge, expertise in social listening/paid media, excellent communication skills, and relevant education. Flexible hours required.
  • You will engage with players on social media, manage client interactions, create reports, develop content calendars, support campaigns, and train team members to enhance community management.

Requirements

  • Minimum of 3 years' experience in social media in gaming on a professional basis, ideally in a Senior role.
  • Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook...).
  • Expertise with social listening and social management best practices.
  • Expertise with paid social media.
  • Experience managing or moderating a thriving gaming community.
  • Excellent written and verbal communication skills in English (native speaker) and passion for video games and social media.
  • Higher education in marketing, business administration, communication, adult education, or related fields.
  • Availability for the following timezone: flexible start times between 11am UTC/GMT and 2pm UTC/GMT, 8h a day Monday to Friday.

Responsibilities

  • Engage directly with players by responding to comments on different social media platforms.
  • Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community.
  • Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave.
  • Manage client interactions when the CM Lead is on holiday or sick leave.
  • Foster and maintain a positive work environment - build engagement, resolve conflicts.
  • Create reports to analyze content performance and make recommendations based on findings.
  • Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.
  • Lead the team when it comes to Paid Social Media.
  • Assist the CM Lead in managing all processes and the timely delivery of Keywords' Community Management services across multiple projects.
  • Assist with training and coaching of new and existing Community and Social Media Managers.
  • Develop calendars that include creative ideation and produce relevant and engaging content.
  • Schedule content to be posted across social channels and write copy for content aligning to brand voice.
  • Support campaign planning, audience and trend research and brand building.
  • Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed.

FAQs

Do we support remote work?

Yes, this position is fully remote, allowing candidates to work from anywhere in Canada.

What is the primary role of the Senior Social Media Manager?

The Senior Social Media Manager will oversee our brand's digital presence, create content calendars, engage with the community, analyze performance data, and lead Paid Social Media efforts.

What qualifications are required for this role?

Candidates should have a minimum of 3 years of experience in social media specifically within the gaming industry, excellent communication skills in English, and a higher education in marketing, business administration, or related fields.

What social media platforms should I be familiar with?

A strong understanding of platforms such as Discord, Twitch, Reddit, Instagram, and Facebook is required.

Is there an evaluation process after submitting my application?

Yes, candidates will go through an online assessment to evaluate content creation and community management skills after their initial application is reviewed.

What is the work schedule for this position?

The working hours are flexible with start times available between 11 am UTC/GMT and 2 pm UTC/GMT, totaling 8 hours a day, Monday to Friday.

Will I have an opportunity to mentor others in this role?

Yes, part of the responsibilities includes assisting in training and coaching new and existing Community and Social Media Managers.

Is there a focus on creating reports in this role?

Yes, the Senior Social Media Manager is expected to create reports to analyze content performance and assist with performance reporting for the Community Management team.

How does the recruitment process work?

The process involves submitting an application, completing an online assessment, participating in an initial interview with Talent Acquisition Specialists, and potentially having a final meeting with a Project Manager and the client.

What is the company culture like?

The company culture is described as fun, friendly, diverse, and inclusive, emphasizing a positive work environment for all employees.

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Keywords Studios

International technical and creative services provider to the global video games industry and beyond.

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

Keywords Studios is the number 1 international technical and creative services provider to the global video games industry and beyond. We help our customers imagine more for their IP's, bringing to life digital content that entertains, connects, challenges and educates people worldwide. Established in 1998, we are a team of over 12,000 based across more than 70 facilities in 26 countries, strategically located in Asia, the Americas, Australia and Europe. We provide integrated art creation, marketing services, game development, testing, localization, audio, community management and player support in more than 50 languages and 16 games platforms to a client base of over than 950 clients across the globe.