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Senior Soft Service Manager

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Guy's and St Thomas' NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Senior Level
  • Healthcare
    Facilities Management
  • London

AI generated summary

  • You must manage Soft FM services, liaise with clients, oversee performance, enhance efficiency, and support staff development at the hospital site effectively and efficiently.
  • You will manage soft FM services, oversee contract performance, liaise with clients, ensure service efficiency, and develop staff within hospital buildings.

Requirements

  • The post holder takes specific responsibility for ensuring all Soft FM Services namely Housekeeping and Patient Food Services and the general physical environment f in specific hospital site buildings are serviced and maintained; in a timely, efficient and cost effective way.
  • The post holder acts as an account manager and point of liaison/escalation for all Essentia services to the clients using the St Thomas’ Hospital buildings and manages client relationships on a day-to-day basis.
  • They liaise between operational line managers and other Essentia services, working closely with the Essentia Helpdesk as the first point of contact regarding operational issues.
  • The post holder reviews and reports on the day-to-day performance standards of Soft FM contract providers working in the building.
  • A key element of the role is focusing upon a continuous improvement of productivity, efficiency and service to the clients.
  • Ensures the smooth and efficient running of the hospital buildings in relation to front line “soft” facilities management services within the Essentia scope namely.
  • Oversees the daily activities of Facilities Management contract providers, monitoring day-to-day performance metrics for Soft FM and ensuring that agreed standards are met and reports upon them to the appropriate operational line manager.
  • Manages all staff so as to ensure that local teams meet the objectives set and that the staffs themselves have excellent opportunities for development in order to fulfil their potential.

Responsibilities

  • The post holder takes specific responsibility for ensuring all Soft FM Services namely Housekeeping and Patient Food Services and the general physical environment in specific hospital site buildings are serviced and maintained; in a timely, efficient and cost effective way.
  • The post holder acts as an account manager and point of liaison/escalation for all Essentia services to the clients using the St Thomas’ Hospital buildings and manages client relationships on a day-to-day basis. They liaise between operational line managers and other Essentia services, working closely with the Essentia Helpdesk as the first point of contact regarding operational issues.
  • The post holder reviews and reports on the day-to-day performance standards of Soft FM contract providers working in the building. A key element of the role is focusing upon a continuous improvement of productivity, efficiency and service to the clients.
  • Ensures the smooth and efficient running of the hospital buildings in relation to front line “soft” facilities management services within the Essentia scope namely. Housekeeping and Patient Food Services, as well as being the soft FM lead for the general environment of the hospital buildings.
  • Oversees the daily activities of Facilities Management contract providers, monitoring day-to-day performance metrics for Soft FM and ensuring that agreed standards are met and reports upon them to the appropriate operational line manager.
  • Manages all staff so as to ensure that local teams meet the objectives set and that the staffs themselves have excellent opportunities for development in order to fulfil their potential.

FAQs

What are the primary responsibilities of the Senior Soft Service Manager?

The Senior Soft Service Manager is responsible for ensuring the effective service and maintenance of Soft FM Services, specifically Housekeeping and Patient Food Services, as well as managing the general physical environment of hospital buildings.

Who does the Senior Soft Service Manager report to?

The Senior Soft Service Manager reports to the operational line managers and serves as the point of liaison/escalation for all Essentia services used within the St Thomas’ Hospital buildings.

What kind of client relationships does the Senior Soft Service Manager manage?

The Senior Soft Service Manager manages client relationships on a day-to-day basis, acting as an account manager and working closely with operational line managers and the Essentia Helpdesk.

How does the Senior Soft Service Manager ensure service quality?

The Senior Soft Service Manager reviews and reports on the performance standards of Soft FM contract providers and focuses on continuous improvement in productivity, efficiency, and service quality.

What qualifications are needed for this role?

While specific qualifications are not mentioned in the job description, ideal candidates should have experience in facilities management, preferably in a healthcare setting, along with managerial and communication skills.

Is there an opportunity for staff development within this role?

Yes, the Senior Soft Service Manager is responsible for managing staff to ensure they meet objectives and have opportunities for development to fulfill their potential.

Can you tell me more about the organization?

Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS foundation trusts, offering a full range of hospital and community services and maintaining a focus on high-quality patient care.

How can I get more information about this position?

For further details or to arrange an informal visit, you can contact Emma Stroud, the Senior Site Soft Service Manager, at emma.stroud@gstt.nhs.uk or by phone at 07767006115.

What type of work environment can I expect in this role?

The work environment is focused on maintaining high standards of service in a busy healthcare setting, with a commitment to continuous improvement and patient-centered care.

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Guy's and St Thomas' NHS Foundation Trust

Our values: put patients first, take pride in what we do, respect others, act with integrity, strive to be the best. 💙

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Guy's and St Thomas' NHS Foundation Trust is a leading healthcare provider in the UK, offering a wide range of medical services through its hospitals and community services. The Trust is dedicated to providing high-quality, compassionate care to patients while advancing medical research and education. Their ultimate mission is to improve health outcomes and enhance the well-being of the communities they serve. The Trust is committed to innovation, excellence in care, and ensuring equitable access to healthcare for all.