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Senior Specialist, Experience Strategy

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Mastercard

22d ago

  • Job
    Full-time
    Senior Level
  • Research & Development
    Product
  • Dublin

AI generated summary

  • You need a relevant bachelor's degree, Design Thinking experience, a CX portfolio, analytical skills, strong communication, and a collaborative spirit to drive innovative consumer experiences.
  • You will define customer needs, shape experience strategies, analyze trends, facilitate workshops, contribute to narratives, and manage projects across multiple time zones while fostering community growth.

Requirements

  • Bachelor's in Design, Business, Economics, Psychology, Marketing, Digital Media, MultiMedia, Computer Science, Mathematics, Geography, or a related field.
  • Practice Design Thinking and have worked on projects which were driven by Design Thinking methodologies.
  • Familiar with different experience strategy frameworks and able to identify the appropriate methodologies and framework to apply on projects.
  • Have an accomplished work history from previous enterprise, consumer and/or mobile product strategy experience.
  • Have a portfolio of CX work from previous engagements.
  • Approach design and research as an iterative process with users at its center.
  • Have experience in shaping and facilitating design thinking workshops to achieve focused objectives. International travel on occasion is required in this role.
  • Have some experience exploring future trends, identifying strategic foresights, and developing plausible future scenarios.
  • You are a passionate, great thinker and practitioner in CX/Experience strategy and can demonstrate success in bringing digital products to market.
  • Curious about cultural and technology trends, innovation, CX & Design, and experience-based thinking.
  • You are a collaborative and inclusive team player, who can build relationships and ensure connections across silos.
  • You have are an effective communicator and are able to articulate complex concepts clearly and persuasively to audiences.
  • You have some experience navigating complex projects with multiple stakeholders in large business settings. Get excited about the global evolution of consumer experiences in the world of payments, digital identity, consumer loyalty, and beyond.
  • You have analytical skills enabling you to support in defining strategies, making defensible recommendations, and shaping research observations into insights and implications for both the experience and business.
  • Experience working with a B2B2C business ecosystem.
  • Excited about improving the world through "doing well by doing good."

Responsibilities

  • Participate from problem space to MVP definition by supporting the discovery of customer needs, identify the right problems to solve, outline future opportunities, and contribute to defining a clear value proposition and vision for the future-state experience across Mastercard's New Product development portfolios.
  • Framing the right problem to solve and defining the design target, to defining the vision and future state experience, to the validation of concepts, value propositions, and early-stage products.
  • Curiosity for shaping behavioral, experience, and technology trends that can be shared with team members to inform higher quality thinking and outcomes.
  • Help to identify, track, and analyze societal, behavioral, and consumer trends, and marketplace signals that lead to foresights that drive a deep understanding of potentially disruptive forces.
  • Contribute to the strategic framing of business, brand, and CX challenges.
  • Support the exploration of unknown problem spaces - often impacted by emerging technologies - and identify net new opportunities for 3-5 years out.
  • Assist in facilitating collaborative cross-disciplinary workshops to drive alignment, ideation, or prioritization.
  • Contribute to strategic narratives and be comfortable presenting.
  • Able to manage your time and timelines across multiple locations/time zones.
  • Be open to new challenges and have a desire to develop as a strategist and learn new skills.
  • Contribute to the Customer Experience & Design community and support efforts to broaden and mature the understanding of Experience Strategy as a discipline with increased company demand for the skillset.

FAQs

What is the primary purpose of this role?

The primary purpose of the Senior Specialist, Experience Strategy role is to define and deliver exceptional customer experiences and strategies that drive business growth and value for Mastercard and its customers.

What qualifications are required for this position?

A bachelor's degree in Design, Business, Economics, Psychology, Marketing, Digital Media, MultiMedia, Computer Science, Mathematics, Geography, or a related field is required.

What kind of experience should candidates have?

Candidates should have a strong background in Experience/Product Strategy, Service Design, Design Thinking, Innovation, User Research, UX Design, and Strategic Foresights, along with a portfolio of customer experience work.

Is experience with Design Thinking methodologies necessary?

Yes, candidates must practice Design Thinking and have worked on projects driven by Design Thinking methodologies.

What type of work environment can candidates expect?

Candidates can expect a collaborative environment that involves working across multiple geographies and engaging with a cross-functional team.

Are there opportunities for international travel in this role?

Yes, some international travel may be required in this role.

How does the role support product development?

The role supports shaping product value propositions and drives customer-centric approaches to product development by collaborating with various teams across product, technology, sales, and other areas of the business.

What skills are emphasized for success in this role?

The role emphasizes strong analytical skills, effective communication, a collaborative team spirit, and the ability to navigate complex projects with multiple stakeholders.

What behavioral and technology trends will the candidate focus on?

The candidate will focus on identifying, tracking, and analyzing societal, behavioral, and consumer trends, as well as marketplace signals to drive understanding of potentially disruptive forces.

Is there an expectation for continuous learning in this role?

Yes, candidates should be open to new challenges and have a desire to develop as a strategist and learn new skills.

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Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.