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Senior Specialist, Human Resources- Accommodations

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Universal Orlando Resort

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Orlando

AI generated summary

  • You need a bachelor's in HR, Psychology, or Business, plus 3 years HR experience or 2 in accommodations. Be adaptable, organized, detail-oriented, and able to collaborate and multi-task effectively.
  • You will manage accommodation requests, collaborate with internal and external partners, monitor and implement solutions, educate Team Members, and track leaves of absence while ensuring compliance.

Requirements

  • Bachelor’s degree in Human Resources, Psychology or Business Management is required and/or relative work experience preferred.
  • 3+ years of Human Resources experience with knowledge of accommodations and disability principles or 2 years accommodations and disability-focused experience required.
  • Approachable demeanor with the ability to exercise sound judgment when dealing with sensitive and confidential matters.
  • Adaptability in a fast-paced, constantly changing environment.
  • Ability to prioritize effectively, think independently to problem solve and promptly escalate when necessary.
  • Ability to work with others and collaborate across the organization to achieve goals.
  • Self-starter, motivated and proactive.
  • Strong organization skills, detail oriented, and ability to handle multiple tasks and assignments.
  • Ideal candidate demonstrates accountability, thinks critically, and demonstrates courage when presenting ideas.
  • Can easily multi-task and manage multiple priorities in case management.
  • Schedule flexibility with availability to work on weekends, holidays, or evenings, if needed.

Responsibilities

  • Drives the interactive process for assigned reasonable accommodation requests to identify and recommend accommodation solutions in compliance with applicable leave and accommodation laws, including FMLA, FEHA, USERRA, PWFA, and ADA. Implements and documents accommodations made and monitors effectiveness when needed.
  • Responsible for collaborating and communicating on leaves of absence and reasonable accommodations with internal (including Management, Health Services, HR Business Partners, Legal) and external (including Leave Administrator and Workers Compensation) partners, as needed. Helps facilitate content for education on reasonable accommodation processes to necessary audiences.
  • Continuously monitors job descriptions and work environments across the organization to identify and implement innovative reasonable accommodation solutions.
  • Works with HR personnel for processing and tracking leaves of absences, including leaves for Disability, Workers Compensation, Parental, Personal, and Administrative.
  • Assists with inquiries about leaves of absence (non-medical) and reasonable accommodations. Educates Team Members on reasonable accommodation topics and empowers them to become self-sufficient navigating resources with third-party leave administrator.
  • Engages in interactive conversations with Team Members. Drafts and sends communication throughout process via email and regular mail.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
  • Perform other duties as assigned.

FAQs

Do we support remote work?

Yes, we do offer limited remote opportunities, but most roles require a minimum of three days per week in the workplace.

What is the main responsibility of the Senior Specialist, Human Resources - Accommodations?

The main responsibility is to drive the interactive process for reasonable accommodation requests for Team Members and to act as a liaison between Team Members and key partners.

What laws do we comply with regarding reasonable accommodations?

We ensure compliance with applicable leave and accommodation laws, including FMLA, FEHA, USERRA, PWFA, and ADA.

What educational background is required for this position?

A Bachelor’s degree in Human Resources, Psychology, or Business Management is required, along with relative work experience preferred.

How much experience is needed for this role?

At least 3 years of Human Resources experience with knowledge of accommodations and disability principles, or 2 years of accommodations and disability-focused experience is required.

What soft skills are important for this position?

Important soft skills include a strong approachability, sound judgment, adaptability, effective prioritization, problem-solving capabilities, collaboration skills, and being detail-oriented.

What is the work environment like for this role?

The work environment is fast-paced and constantly changing, requiring the ability to multi-task and manage multiple priorities effectively.

Is weekend availability required for this position?

Yes, schedule flexibility is required, including availability to work on weekends, holidays, or evenings if needed.

What kind of support does this role provide to Team Members?

This role educates Team Members on reasonable accommodation topics, assists with inquiries about leaves of absence, and engages in interactive conversations regarding accommodations.

Is Universal Orlando an equal opportunity employer?

Yes, Universal Orlando is committed to being an equal opportunity employer.

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Universal Orlando Resort

Here you can be a part of the action.

Entertainment & Media
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?