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Senior Specialist, On Demand Shop & Deliver

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Walmart Canada

1mo ago

  • Job
    Full-time
    Senior Level
  • Government & Politics
  • Mississauga
  • Quick Apply

AI generated summary

  • You must be 16 years or older to apply for this position.
  • You will implement background checks, manage vehicle insurance, ensure privacy compliance, lead Trust & Safety initiatives, and mentor team members on compliance best practices.

Requirements

  • Age – 16 or older

Responsibilities

  • Lead the implementation of the new background check process and criteria for driver onboarding to ensure only qualified applicants are advancing to the next onboarding step. Work closely with Legal and Technology teams, as well as subject matter experts in the US and Canada. Post-launch, review flagged background checks, audit the system regularly, identify risks and improvements, and work with Legal and Technology teams to enhance the system.
  • Work closely with the Real Estate team to implement top-up vehicle insurance for drivers and own the execution of this program post-launch. These responsibilities include reviewing potential insurance vendors, selecting and setting up the vendor, developing up the insurance claims process for drivers, and helping triage/process claims for alleged incidents.
  • Identifies new technology features supporting compliance to Walmart internal and regulatory needs. Works closely with Legal, Compliance, and Technology to develop requirements and ensure a successful and timely launch. Features may address, but are not limited to, food safety, privacy, payments, or adapting to new provincial regulations.
  • Coordinate privacy compliance-related responsibilities within the Spark Driver team. Conduct preliminary privacy assessments for various aspects of the Spark Driver platform (both technology and process related), draft privacy disclosures (for the app/website/communications), partner with the Technology team on EPRAs (Enterprise Privacy Risk Assessments), and work closely with Legal and Privacy Compliance teams to ensure the platform is compliant.
  • Leads the execution of the Trust & Safety framework for the Spark Driver program. Monitors and actions critical (i.e. egregious) alleged incidents from customers, associates, and drivers. This process includes determining severity level of the alleged incident, coordinating stakeholders to investigate, escalating to the appropriate teams within Walmart and monitoring investigation progress, and/or deactivating drivers.
  • Owns the Trust & Safety framework for the Spark Driver program. Identifies improvements to the framework and related processes across partner teams and works with cross-functional stakeholders to prioritize and implement those enhancements.
  • Be a subject matter experience on compliance to Walmart’s standards as well as in the on demand/last mile gig industry. Stay up to date with industry trends and news. Train and mentor team members and cross-functional stakeholders on compliance best practices, as well as assist product owners with resolving any compliance-related issues for new technology features and enhancements.

FAQs

What is the primary responsibility of the Senior Specialist, On Demand Shop & Deliver?

The primary responsibility is to own trust and safety, as well as compliance-related functions for the Spark Driver platform, ensuring drivers, customers, and associates can participate safely and that the platform complies with internal and regulatory policies.

What are some of the specific tasks associated with this role?

Specific tasks include leading the background check process for driver onboarding, coordinating the top-up insurance program, identifying new compliance technology features, and executing the Trust & Safety framework for the Spark Driver program.

Will I need to work with other teams or departments?

Yes, this role requires cross-functional collaboration with Legal, Compliance, Technology, and Business teams in both Canada and the United States.

What qualifications are necessary for this position?

The minimum qualification is that applicants must be 16 years or older.

What type of experience will I need in this role?

A preferred background includes experience with compliance to Walmart’s standards and in the on-demand/last mile gig industry, as well as the ability to train and mentor team members in compliance best practices.

Is this position located in the United States or Canada?

This position is based in 1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada.

Will this role involve dealing with privacy compliance issues?

Yes, coordinating privacy compliance-related responsibilities and conducting privacy assessments for the Spark Driver platform are key responsibilities of this role.

Is prior experience in the technology field required for this position?

While specific technology experience is preferred, the role emphasizes collaboration with Technology teams to develop compliance features and facilitate successful launches.

What will be expected in terms of monitoring and managing incidents related to trust and safety?

You will be responsible for monitoring alleged incidents, determining their severity, coordinating investigations, and potentially escalating issues or deactivating drivers as necessary.

Will training and mentoring be part of the job?

Yes, the position includes responsibilities for training and mentoring team members and cross-functional stakeholders on compliance best practices.

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Walmart Canada

Helping Canadians Save Money so they can Live Better

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walmart Canada operates a chain of more than 400 stores nationwide serving 1.5 million customers each day. Walmart Canada's flagship online store, Walmart.ca, is visited by more than 1.5 million customers daily. With more than 100,000 associates, Walmart Canada is one of Canada's largest employers and is ranked one of the country's top 10 most influential brands. Walmart Canada has made a commitment to regeneration – focusing on equitable opportunity, sustainability, community, ethics and integrity. Since 1994, Walmart Canada has raised over $650 million to support communities across Canada.