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Senior Specialist, Product Experience Design

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Mastercard

10d ago

  • Job
    Full-time
    Senior Level
  • Design
    Product
  • Dublin
  • Quick Apply

AI generated summary

  • You need strong design skills, UX experience, familiarity with Agile, research proficiency, and tools like Figma and JIRA. A design portfolio, communication skills, and a collaborative spirit are essential.
  • You will drive user-centric design using research, collaborate with cross-functional teams, create visual artifacts, and ensure a consistent and valuable user experience through iterative feedback.

Requirements

  • Detail oriented, self-motivated, collaborative, curious, energetic, outgoing, upbeat, and positive.
  • Excited about finding user centered solutions to complex business problems.
  • Passionate practitioner and advocate of Design Thinking.
  • Experienced in doing UX in a fast-moving agile environment.
  • Familiar with W3 and Accessibility limitations and compliance.
  • A strong research based Visual Design background.
  • A desire to join a team of diverse skills and experience.
  • A reasonable background in product launch preferably at a global scale.
  • A strong ability to give and take constructive feedback.
  • A concrete mastery of articulating design decisions to business and engineering partners.
  • Advance understanding of Design Thinking methodologies and related tools and processes.
  • Prior Exposure to Agile Framework and related tools and processes.
  • Advance oral and written communication skills.
  • Strong sense of time management in dealing with multiple projects and tight timelines.
  • Have a design portfolio with emphasis on research and process.
  • Demonstrable experience with Figma, FigJam, ALM Rally, JIRA, Wevo, MS-Teams/Sharepoint, DOMO.
  • Knowledge and experience with SAFe Agile.
  • Background in Data visualization and Dashboard Design.
  • Bonus: Certification in any of the above.
  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Responsibilities

  • Engage in about 40% UX -Strategy & Research, 60% UX- Analysis & Design.
  • Drive user-centric product design from ideation to implementation using Design Thinking and Agile methodologies.
  • Plan, recruit, facilitate and analyze direct and remote quantitative and qualitative research to understand the wholistic needs of our B2B users.
  • Collaborate closely with Stakeholders such as Product Owners, Business and Systems Analysts, and other Designers in an Agile environment to create a Priceless®, Mastercard-Good Experience for our user and stakeholder alike.
  • Compose written and visual artifacts to present evidence-based recommendations to all parties.
  • Deliverables include but are not limited to Personas, Journey maps, flowcharts, wireframes, sketches, prototypes, etc.
  • Inform the consistency of the overall User Experience while ensuring the reusability of shared components.
  • Advocate for close feedback loop and iterative delivery of value to the end-user.

FAQs

What is the purpose of the Senior Specialist, Product Experience Design role?

The purpose of the role is to drive user-centric product design for the Decision Management Platform, focusing on preventing payments fraud globally through effective UX strategies and designs.

What percentage of the role is allocated to UX Strategy & Research versus UX Analysis & Design?

The role involves about 40% UX Strategy & Research and 60% UX Analysis & Design.

What methodologies does the job emphasize for product design?

The job emphasizes Design Thinking and Agile methodologies for user-centric product design.

What type of experience is required for this position?

A strong research-based visual design background, experience in a fast-moving agile environment, and a reasonable background in product launch at a global scale are required.

Are there any specific tools or platforms that candidates should be familiar with?

Yes, candidates should have demonstrable experience with tools including Figma, FigJam, ALM Rally, JIRA, Wevo, MS-Teams/SharePoint, and DOMO.

What is expected in terms of user research for this role?

The role requires planning, recruiting, facilitating, and analyzing direct and remote quantitative and qualitative research to understand the holistic needs of B2B users.

What types of deliverables are expected from this position?

Deliverables include personas, journey maps, flowcharts, wireframes, sketches, prototypes, and evidence-based recommendations.

Is certification in relevant areas considered a plus for this job?

Yes, having certification in relevant methodologies or tools is considered a bonus.

What is the company's stance on inclusion and diversity?

The company cultivates a culture of inclusion that respects individual strengths, views, and experiences, and believes that diversity enables better decision-making and innovation.

What are the key responsibilities of the Senior Specialist, Product Experience Design?

Key responsibilities include driving user-centric product design, conducting user research, collaborating with stakeholders, creating visual artifacts, and ensuring a consistent user experience across products.

Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.