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Senior Specialist, Product Experience Design

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Mastercard

14d ago

  • Job
    Full-time
    Senior Level
  • Design
    Product
  • Dublin

AI generated summary

  • You need UX experience in agile environments, a strong visual design background, proficiency in Figma and JIRA, and a passion for Design Thinking. Strong communication and time management skills are essential.
  • You will drive user-centric design, conduct research, collaborate with stakeholders, create artifacts, and advocate for iterative feedback to enhance the overall user experience in an Agile environment.

Requirements

  • Detail oriented, self-motivated, collaborative, curious, energetic, outgoing, upbeat, and positive.
  • Excited about finding user centered solutions to complex business problems.
  • Passionate practitioner and advocate of Design Thinking.
  • Experienced in doing UX in a fast-moving agile environment.
  • Familiar with W3 and Accessibility limitations and compliance.
  • A strong research based Visual Design background.
  • A desire to join a team of diverse skills and experience.
  • A reasonable background in product launch preferably at a global scale.
  • A strong ability to give and take constructive feedback.
  • A concrete mastery of articulating design decisions to business and engineering partners.
  • Advance understanding of Design Thinking methodologies and related tools and processes.
  • Prior Exposure to Agile Framework and related tools and processes.
  • Advance oral and written communication skills.
  • Strong sense of time management in dealing with multiple projects and tight timelines.
  • Have a design portfolio with emphasis on research and process.
  • Demonstrable experience with Figma, FigJam, ALM Rally, JIRA, Wevo, MS-Teams/Sharepoint, DOMO.
  • Knowledge and experience with SAFe Agile.
  • Background in Data visualization and Dashboard Design.
  • Bonus: Certification in any of the above.

Responsibilities

  • Engage in about 40% UX -Strategy & Research, 60% UX- Analysis & Design.
  • Drive user-centric product design from ideation to implementation using Design Thinking and Agile methodologies.
  • Plan, recruit, facilitate and analyze direct and remote quantitative and qualitative research to understand the wholistic needs of our B2B users.
  • Collaborate closely with Stakeholders such as Product Owners, Business and Systems Analysts, and other Designers in an Agile environment to create a Priceless®, Mastercard-Good Experience for our user and stakeholder alike.
  • Compose written and visual artifacts to present evidence-based recommendations to all parties.
  • Deliverables include but are not limited to Personas, Journey maps, flowcharts, wireframes, sketches, prototypes, etc.
  • Inform the consistency of the overall User Experience while ensuring the reusability of shared components.
  • Advocate for close feedback loop and iterative delivery of value to the end-user.

FAQs

What is the primary focus of the Senior Specialist, Product Experience Design role?

The primary focus is to drive user-centric product design for B2B products that help external customers manage fraud and disputes, using Design Thinking and Agile methodologies.

What should candidates be passionate about for this role?

Candidates should be passionate about finding user-centered solutions to complex business problems and advocating for Design Thinking.

What percentage of the role will involve UX strategy and research compared to analysis and design?

The role involves approximately 40% UX Strategy & Research and 60% UX Analysis & Design.

What tools and platforms should candidates be familiar with?

Candidates should have demonstrable experience with tools such as Figma, FigJam, ALM Rally, JIRA, Wevo, MS-Teams/Sharepoint, and DOMO.

Is experience in Agile methodology required for this position?

Yes, prior exposure to Agile frameworks and related tools and processes is required.

What kinds of deliverables will the Senior Specialist be responsible for?

Deliverables include personas, journey maps, flowcharts, wireframes, sketches, and prototypes, among others.

What kind of skills should candidates possess regarding communication?

Candidates should have advanced oral and written communication skills to effectively articulate design decisions and present recommendations.

Does this position require a design portfolio?

Yes, candidates must have a design portfolio with an emphasis on research and process.

What experience should candidates have related to data visualization?

A background in data visualization and dashboard design is desired for this position.

Are there any corporate security responsibilities a candidate must be aware of?

Yes, candidates are expected to abide by Mastercard's security policies, ensure the confidentiality of information, report security violations, and complete mandatory security training.

Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.